Your application Is Santander freezing? Does the screen always appear the same and never go to what you want? This can be normal when we are talking about banks with high access demands.
In this post, you will be able to understand how to solve the problem of the app crashing and tips to prevent this from happening again.
My app crashed, what do I do now?
First of all, it is important to know that it is completely normal for the app to freeze. Many people who have the Santander Card They use the app to check invoices, which causes the application to become overloaded.
Some habits can result in this and make it happen more often, so let's understand exactly how this happens.
1- The first One factor that can cause the Santander app to crash is if your cell phone memory is full.
Solution: When your phone's memory is full, it is common for some applications to start to slow down and crash. To solve this, we recommend that you delete some media, applications that you do not use frequently and anything that makes your memory less overloaded.
2- The second The factor that can lead to a crash is a bug in the application itself when there are many users logged in at the same time.
Solution: In this case, there is no way around it. You will need to wait for the system to return to normal. Many people end up calling the bank, but this doesn't solve much.
So, if it's something urgent, call Santander to understand when the system will be back up and if there is a forecast for this. Always understand that often the attendants do not know this information and the only way is to wait.
App Crashed and App Down: What's the Difference?
When the app crashes, you can usually log into your account and it simply freezes on a screen. You continue using the app, but the screen is frozen and you cannot use your account.
When the app is down, you can't even log into the platform. Either the loading process fails immediately, or you can't even open the app to enter your password.
When the application is down due to a system issue, there is no other way than to wait for it to return to normal. There is usually no long delay in this process, so try not to despair.
How do I open an account at Santander?
Opening an account at Banco Santander is very easy, check out the step-by-step guide:
1- Click on 'I want to open my account' and you will be prompted to enter your CPF and register your basic data, such as: name, email, zip code, telephone number and your income.
2- To continue the process, you will receive an SMS with a confirmed security code on your cell phone. If you do not receive it, you can click on it is possible to request resending.
3- According to your profile, you have the option of knowing, and if you want to hire a package of service offers according to your needs, comparing plans, services and rates prices.
4- To confirm your data you need to take a selfie holding your identification document next to your face, it can be your ID or driver's license.
5- Check that all your details are registered correctly and click on 'Continue'. Also at this stage, you may be offered an account limit and a credit card, according to your financial profile. If this happens, simply accept or decline the offer.
6- Confirm the terms of the contract and the products you have chosen. Take a photo of the front and back of your document (ID or driver's license) and click send. That's it! Now just wait. Within 72 hours, you will receive an email letting you know whether your request has been approved.
Contacts – Santander
Many issues with Banco Santander can be resolved directly through the bank's app, but if you feel that calling makes more sense, the contacts are as follows:
General Service
4004 3535 – capitals and metropolitan regions;
0800 702 3535 – other locations;
0800 723 5007 – people with hearing and speech impairments.
SAC
0800 762 7777 for capitals and metropolitan regions;
55 11 3012 3336 for those abroad;
0800 771 0401 for people with hearing and speech impairments.
Service is available from Monday to Friday, from 8am to 6pm.
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