One of the best known transport companies in our country, Total Express stands out for the efficiency and professionalism of its work.
However, sometimes there may be delays in deliveries, and at this point consumers wonder how to contact the Company?
Therefore, thinking about helping those people who are looking for Total Express's telephone number and other forms of contact, we have prepared this article.
Total Express
Belonging to the known April Group, This company has been operating in the Brazilian market for at least 20 years.
It has a good variety of clients both in Brazil and abroad, with good recommendations.
Therefore, it serves as a reference for other logistics companies, like Nowlog for example.
But what about when it is necessary to contact the company by phone? Total Express, whether to offer a service or request a product?
That's why we've selected here how you can contact the carrier, whether by phone or other means of communication.
Total Express Phone Numbers
If you have any questions, you can contact the company's customer service centers.
The center called E-Total has a telephone number for assistance in the city of São Paulo.
The relevant telephone number: 11 3627-5900, and selecting option 4.
The Center operates from Monday to Friday, from 8 am to 6 pm.
Like any large company, you have several departments at Total Express, with a specific sector for each query or complaint.
If your subject is customer service, the specific email is customerservice@totalexpress.com.br and if you need to come in to talk to HR about anything, please go to contato@totalexpress.com.br
Total Express Chat
The company does not have a customer service center that is immediately available on its website. Therefore, it is easier to get in touch by email or phone.
Total Express Website
The Total Express website is very organized, talking a little about the company's details, logistics services and options for hiring its services.
There you will find options for applying for vacancies within the company, contact telephone numbers, social networks and other topics that may be of interest to you.
If you want to check out these and more details, here is the link to access the website.
Total Express social networks
The company communicates to its followers all the main details of its work, such as announcements of new products, advertising campaigns or even new facilities.
Being very active like this, following Total Express' fan pages ensures that you are well informed and ahead of the main information that this leading transport company offers.
The links to follow the company's social networks are here:
Means of complaint
If you experience any delay in your delivery or order, or you have not been able to contact us by phone or email, first of all, don't worry. You can try again and you will probably be served.
However, if your problem is still not solved, one tip is to look for Procon's customer service in your city.
When you arrive at the service station, inform an attendant about your problem and the Procon team will then contact you by phone to solve the problem.
Download the App
Available for free on the Play Store and Apple Store, the app is perfect and you can track your entire delivery on your cell phone.
The app already has automatic updates of your deliveries, and it works with several companies for service. When there is an update, you can receive a notification on your smartphone. Just activate the Total Express App notifications.
The download links for your smartphone's store are here:
Have you decided which carrier will deliver your orders? With all these tips and quality service, it's easy to choose Total Express.
Watch the video below to see how to track your order with the Total app:
Total Express Ombudsman
The larger the company, the more necessary it is to establish an ombudsman to address the demands and problems of its customers. In this sense,Total Express It also has an Ombudsman service to assist its customers in cases of complaints.
Without a doubt, consumers are increasingly demanding and companies need a specific service channel to understand their relationship with the company and, as the name itself reminds us, to listen to the customer.
What is an ombudsman?
The ombudsman is a specific body that exists within the company and plays a very important role.
This is because it is through this sector, the ombudsman's office, that the company can evaluate, identify and monitor the service standard of its staff.
In general, people end up contacting an ombudsman when they have a problem with Total Express and common care, unfortunately, cannot resolve this issue.
What is an ombudsman's office for?
The ombudsman, therefore, must listen to its customers' complaints and has the duty to ensure that the demand is always investigated and evaluated in an impartial and fair manner.
Each company defines its own approach and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality.
Others choose to select their own employees, who are already familiar with the company's values, exchange or return policy, and refund processes.
At the Ombudsman's Office Total Express, you can present compliments, suggestions, requests, complaints, statements and claims.
The interesting thing about the ombudsman is that, in addition to investigating your issue, it also has an effect on the company.
Difference between ombudsman and customer service
Many people end up wondering about the difference between the ombudsman and the SAC, or they end up getting confused when choosing which service channel is most appropriate for their needs.
Therefore, it is very important to know the difference between an ombudsman and a customer service department.
SAC, also known as Customer Service, is a channel made available by companies to meet the initial demands of a consumer.
At SAC, you can request information, clarify doubts, cancel your purchase and even make a complaint.
Please note that complaints to SAC have a time limit to be resolved: 5 days from the date your complaint is registered.
Some companies, such as telephone, energy, cable television, air or road transport companies, banks or health insurance companies, are required to offer a customer service channel through SAC.
Others, on the other hand, are not required to create this channel. However, if you really care about your service, it may be interesting to offer a customer service center.
The ombudsman, on the other hand, should not be your first contact with the Total Express, since it is a problem investigation channel. In many cases, it is necessary to present the protocol number obtained from SAC.
When to contact an ombudsman
So, the answer to when to contact an ombudsman Total Express is already very clear.
The ombudsman should be contacted after all possibilities of negotiations and contact with the company through the most traditional channels have been exhausted.
Therefore, consider contacting an ombudsman as your last resort, as a specific channel to open a report about your problem.
Leave it until you contact the ombudsman when your problem is not resolved by customer service.
How an ombudsman works
The ombudsman, upon receiving your complaint, will receive each piece of information presented by the customer.
The employee will then check the service and see if there are any errors. If an error is found, the company will receive feedback with “corrective measures” to prevent this type of thing from happening again.
In general, Total Express's ombudsman service usually works very well! They do a very serious job and consumers usually rate the service as positive and, above all, satisfactory.
How to contact the ombudsman
Each company has a specific channel for the ombudsman. The ombudsman can generally be contacted by phone or email. In the case of Total Express, We have already made all contact channels available above.
Other forms of Total Express service
Remember that the ombudsman's office should be the last resort, precisely to open a call or an occurrence and that, in most cases, it is necessary to present a protocol.
If you want to take your complaint to court, you need to gather as much information as possible to attach to the process.
But before that, try to resolve the issue as amicably as possible. Therefore, take advantage of the company's other customer service channels and try to resolve the issue through them.
Didn't solve the problem? Contact Reclame Aqui
If you still haven't resolved your issue, a great way to get in touch with Total Express and force it to solve the problem without necessarily starting a process, is Reclame Aqui.
Reclame Aqui is one of the best and most efficient communication channels between consumers and companies.
There, the response rate is usually high, as is the resolution rate.
Now that you know what an ombudsman is and what it is for, you can decide whether it is the right time and channel to contact the company, or even file a complaint with Procon.
You've certainly heard of the Consumer Protection and Defense Office, better known as Procon, am I right? But after all, do you know what Procon is, what it's for and how it can help you?
Procon: What is it and how can it help you?
Procon is an institution focused precisely on consumer protection. And this is the result of movements since 1840, in the first Commercial Code.
But Procon, as we know it today, is the result of a partnership with the Department of Justice, which has a Procon unit in each state of the country.
The first Procon, however, appeared in 1976, in the city of São Paulo. Initially, Procon was called the Executive Consumer Protection Group.
With the Consumer Protection Code, in its 1990 edition, the activities of Procons spread throughout the country only became stronger.
Procon's objective is to ensure that companies, large or small, national or multinational, comply with current commercial laws.
In this way, illegal, deceptive or fraudulent activities can be monitored and corrected, thus ensuring a fair market for consumers.
Procon and the consumer protection code
Thus, Procon is based on the Consumer Protection Code, which governs commercial relations throughout the country.
This code discusses very important aspects for consumers, such as:
- Delivery time
- Product not delivered
- Misleading advertising
- Warranty Information
- Abusive practices
- Product liability
- Right of exchange
- Among other basic consumer rights
Some states, such as Alagoas, for example, provide an explanatory booklet with a given point in the Consumer Protection Code. To access this booklet, just click this link.
Therefore, all analyses and assessments are based on this consumer protection document, regardless of where the consumer lives. This is because the CDC, like the Consumer Protection Code, is valid throughout the national territory.
What is Procon for?
Now that you know what Procon is, you need to understand what it is for!
However, it seems that the information has already become clear in the previous topics. As the name of the agency suggests, the idea of Procon is to protect consumers from abusive practices, including those of Total Express..
But to do this, you need to contact the agency, make your complaint and file your report. But how does this work? That's what you'll learn in the next topic!
How does Procon work?
What not everyone knows is that you can contact Procon before even purchasing a product or service! That's right! You can contact Procon even before signing a contract.
Procon, via telephone, can clarify some of consumers' doubts and thus avoid a bigger headache in the future.
If you have any questions, you can contact Procon's electronic service, which is available on number 151.
Another alternative, if you prefer, is to go to a Procon office in your city or the one closest to your home.
In São Paulo, for example, there are Procons in different neighborhoods. Some of them, for example, have appointments scheduled in advance, on the same day.
In other words, you will go through a screening process with an attendant, who will evaluate your case. Depending on how it goes, you will receive a password to return at the established time.
What can be reported to Procon
Any abusive or illegal activity can be registered with Procon through a complaint, report or demonstration.
Once your right has been threatened or violated, you can contact Procon.
You can rest assured that, in these cases, consumer data is fully protected and is not disclosed to the reported company or anyone else.
The main complaints to Procon are:
- Related to telephone services (fixed or mobile)
- Credit cards and negative name
- Problems with Cable TV Companies
- Non-delivery of products on the established date
How to file a complaint with Procon
Now that you understand what Procon is, the next step is to understand how to file a complaint with Procon.
The first step is to check which Procon unit is in your city and/or state.
Before going there, however, it is a good idea to gather all the documents you have regarding the complaint. Among them, you can use:
- Invoice
- Receipt
- Conversations via email or prints
- Protocol numbers
- Contracts
- Photos of the product if it arrived defective or broken.
If you deliver the conversations, the ideal is to deliver them printed to Procon. Therefore, arrange for the printing.
Another thing you should do before contacting Procon is to try to resolve the issue directly with the seller and/or the store supplying the product through the ombudsman and customer service.
In general, contact information is available on the website's contact tab or at the bottom of the page. You can contact Customer Service (SAC).
If the company does not resolve the issue amicably, then the next step is to deliver these documents to Procon and register the complaint.
Don't forget to present this documentation with an identification document such as ID, Passport or Driver's License and CPF.
Check it out, on the Procon SP website, details of each stage of the complaint.
Small Claims Court
In some situations, another option is to file a lawsuit in small claims court with a company and even request moral damages.
To file a lawsuit in small claims court, you do not necessarily need a lawyer. In other words, you can file the lawsuit yourself!
The first step is to gather all the documentation and go to the Court in your city. Everything that happens in the first instance is free.
On the other hand, if you need to appeal, then you will need to pay for it and you will also need a lawyer.
The compensation is limited to 40 minimum wages. In general, lawsuits take up to 120 days to be heard. If the person wins, the next step is to enforce the sentence.
The purpose of this article is only to inform you about the procedures for contacting Total Express. We have no connection with the company and do not encourage any action. All decisions made based on this article are the sole responsibility of the reader.
Don't forget to leave your comment here for us, also leaving us any suggestions.
