The Ipiranga Card telephone number is of fundamental importance to this company's customers, as it is through this telephone number that questions can be resolved regarding a second copy of the invoice, requests for a second copy of the card, information about theft, loss or robbery of the card, among other matters.
Therefore, if you need to speak to Cartão Ipiranga, whether to resolve an issue or even to make a complaint, we will provide all the information below for you, quickly and conveniently.
Ipiranga Card Telephone Number: How to get in touch?
Ipiranga Call Center
If you want the Ipiranga Card telephone number to speak to the Call Center, you can call the following number: 3003-3030 or 0800 720 3030.
Most queries and problems related to the card can be resolved by the call center, which will direct the call to the appropriate department if the problem cannot be resolved there.
Hearing impaired
The Ipiranga Card's call center for the hearing impaired can be reached by phone 0800 724 48 38.
Ipiranga Card Ombudsman
If none of the previous steps resolved your problem or if you have a complaint to make about the Ipiranga Card, you can call the institution's ombudsman and try to find a solution for your case.
The Ipiranga Card Ombudsman's Office works by telephone 0800 724 4845.
Other information about the Ipiranga card
What is the rule for accumulating km with Ipiranga Cards?
Accumulations within the Ipiranga network (carried out within 48 hours):
- For every R$ 1 spent = 2 km
- For every R$ 1 spent at your favorite gas station = 4 km
- For every R$ 1 spent on am/pm = 4 km
- For every R$ 1 spent in the am/pm of your favorite gas station = 8 km
- Costs from R$ 31 to R$ 100 = 200 km
- Spending from R$ 31 to R$ 100 at the favorite gas station = 400 km
Accumulations outside the Ipiranga network (made within 30 days after payment of the invoice):
For every R$ 1 spent = 1 km
For the accumulation to be carried out, the station must be accredited to the Ipiranga Card (search here* accredited stations) and payment must be made on the Ipiranga Online (Rede) machine by entering your CPF registered in the Km de Vantagens program.
Expenses made at competing gas stations do not generate any accumulation.
How does Platinum card cashback work?
You pay for your purchases normally at the establishments, and when the invoice is finalized, a specific line will appear with the amount corresponding to the discounts of 3.5% (purchases made at Ipiranga, am/pm or Jet Oil stations through the Abastece Aí app) and/or 1% (purchases made at other establishments). Expenses made with the Platinum card at stations of other brands will not be discounted.
Which Ipiranga stations accept the Ipiranga Card?
Check the locations accredited to Ipiranga Cards here*.
Where can I check the analysis of my Ipiranga Card proposal?
For information about your proposal, Click here.
How do I request an additional Ipiranga Card?
To request additional Ipiranga Cards, you must contact the call center by telephone 3003-3030 or 0800 720 3030.
How do I change my Ipiranga Card registration information?
To change your registration information, you must contact the call center by phone 3003-3030 or 0800 720 3030.
How do I increase my Ipiranga Card credit limit?
To increase your credit limit, you must contact the call center by phone 3003-3030 or 0800 720 3030.
How do I request a second copy of my Ipiranga Card?
To request a second copy of the Ipiranga Card, you must contact the call center by telephone 3003-3030 or 0800 720 3030.
I already have an Ipiranga Card, can I request a Platinum Card?
It is not possible to have 2 Ipiranga cards for the same cardholder, but it is possible to request an upgrade to Platinum. Simply call the Itaucard Customer Service Center (3003-3030) and request the migration, which will be subject to approval by the bank.
How do I sign up for ConectCar for free for 2 years?
After unlocking the Ipiranga Platinum Card (which will be communicated via email and SMS), the customer must request their sticker normally through the ConectCar website and register the Ipiranga Platinum Card as a payment method. The exemption from the monthly fee for 2 years will be applied automatically.
When does the annual fee start to be charged?
The annual fee starts to be charged after the card is unlocked.
Complaint to the Central Bank of Brazil
Many users of financial services do not know, but when they have some kind of problem with a Credit Card and it is not resolved through their ombudsman, a very practical and viable alternative is to make a complaint to the Central Bank.
The Central Bank of Brazil is a highly regarded institution and, among other responsibilities, it is responsible for regulating and supervising the national financial system. The institution also currently works to ensure the stability of the purchasing power of money.
In the specific case of cards, the Central Bank supervises and controls the institutions, aiming to prevent abuses and other arbitrary acts that may be committed by the country's financial agents.
Therefore, if you had a more serious problem with the Ipiranga Card or any other financial institution and this problem was not resolved by the ombudsman, you can register your complaint very simply on the Central Bank website.
Once the complaint has been made, the Central Bank will contact Cartão Ipiranga directly to request information about the complaint made.
In normal situations, the Central Bank takes around 8 to 10 business days to respond to the citizen. However, this period depends largely on how long the card that was complained about will take to respond.
If your complaint is fair, the credit card company will usually reverse its procedure or in some way seek to correct the error made, notifying the Central Bank about this occurrence.
Logically, if your complaint to the Central Bank is unfounded, no action will be taken, as the Central Bank will analyze your case and forward it to the institution, acting in this case as a mediator of the problem.
As previously mentioned, it is very simple to file a complaint with the Central Bank. The entire procedure is carried out online, and it is important that you register an email address to receive notifications each time the process is processed.
Another very important point to remember is the need to have the complaint entry protocol with the Credit Card company on hand. Have this number on hand as you will need it when making your claims.
It is also important to clarify that the Central Bank will ask you to write a text explaining exactly what happened between you and the card. At this point, be as detailed as possible, providing the date, time, name of the attendant, what was said, protocol number, etc. Don't leave anything out!
Step by step: making a complaint on the Central Bank website
To initiate the complaint procedure at the Central Bank, you can click here.
As you can see in the image below, you must enter your CPF number and select Complaint against Financial System Institutions.
Solve the Captha and the screen will open for you to fill in the necessary data:
- Choose the name of the Institution
- Select Subject
- Enter your message, stating the complaint you want to make
- Enter the Financial Institution's protocol number
From there, the Central Bank will ask for your email and telephone number, generating the service protocol after that.
With the complaint protocol in hand, as stated above, you just need to wait for the bank's response regarding your complaint.
Questions and Answers about Complaints at the Central Bank
1- Which institutions does the Central Bank supervise?
Multiple banks are supervised by the Central Bank, commercial banks, cooperative banks, investment banks, development banks, exchange banks, savings banks, credit unions, credit, financing and investment companies, real estate credit companies, leasing companies, exchange brokerage companies, securities brokerage companies, securities distribution companies, development agencies, mortgage companies, credit companies for microentrepreneurs and small businesses, payment institutions and consortium administrators.
2- Can I file a complaint against an Institution authorized to operate by the Central Bank?
Yes, complaints may be filed by customers and users of products and services from financial institutions and other institutions authorized to operate by the Central Bank, such as credit unions, payment institutions and consortium administrators, whenever there is evidence of non-compliance with legal and regulatory provisions whose supervision is the responsibility of this Agency.
3- Does a complaint to the Central Bank have the same effects as a lawsuit?
No. The Central Bank acts in the administrative sphere and does not replace legal action. Therefore, if your problem is not resolved by the Central Bank, you can file a lawsuit.
4- Does the Central Bank regulate the waiting time in bank queues?
No. The Central Bank does not regulate waiting times in queues. There are state and municipal laws that address this issue. It is up to consumer protection agencies (Procon, Prodecon, Decon) to provide guidance on this topic.
5- Does the Central Bank set the value of fees charged by banks?
The Central Bank does not determine the amount of fees. However, there are some services that banks must provide free of charge. Subject to the prohibitions, each institution is free to establish the amount of its fees.
Taking Legal Action Against a Credit Card: Is It Worth It?
Many people wonder whether it is worth taking legal action against a credit card company. Is it feasible? Is it worth it? To answer this question, first of all, you need to know the extent of your problem with the institution.
We know that most of the problems involving customers and financial institutions are issues that are easier to resolve through a complaint to the company's own ombudsman or even by making a statement to the Central Bank.
However, when the situation is more complicated and involves larger amounts, the customer may consider filing a lawsuit against the financial institution, knowing that this will be a last resort, after exhausting administrative avenues for resolving the conflict.
One option for those who were unable to resolve the issue through conventional means is to file a lawsuit in Small Claims Court in your region, which is the competent body to process cases of up to 40 minimum wages. It is important to emphasize that, for cases of less than 20 minimum wages, it is not mandatory to appoint a lawyer.
Another advantage of JEFS that cannot be forgotten is the absence of legal costs for litigants, that is, you will not need to pay anything to file a lawsuit against the financial institution.
To be successful in a case before the Small Claims Court, it is important that you gather as many documents as possible, such as contracts, bank statements, emails, collection letters, proof of payment, etc.
Another fundamental thing in this type of process is to have all the data of the Credit Card against which you are going to file the lawsuit: address, telephone number, CNPJ, among other important information so that the justice officials can locate the financial agent.
And as previously mentioned, there is no need to hire a lawyer, although if you have the means, this is highly recommended, considering that in more complex cases the assistance of a specialist will be essential for you to be successful in the dispute.
Therefore, now that you know all the details about how to file a lawsuit against a Card, it is up to you to decide whether or not this is viable, whether it is the best solution or not.
Other ways to complain about a Card
If you don't know, nowadays there are several ways to complain and show your dissatisfaction with the service provided by a Credit Card. This means that you are not obliged to accept any type of illegality on the part of any agent of the country's financial system.
Unfortunately, nowadays, all sorts of irregularities occur in credit transactions. People are paying excessive interest or fees, others have their credit ratings listed without owing a single cent. In short, there are all sorts of complaints.
If, like many Brazilians, you have complaints about the service provided by a credit card company, you should know that society has increasingly created mechanisms to give voice to dissatisfied people. Here we will give you just a few examples of how you can complain about abusive practices by companies.
You can choose between some of the complaint methods or you can even use all of them until your problem is finally resolved. Remember that first of all it is important to try to resolve the problem with the company you have complaints about and only after that you can take other actions to protect your rights.
Complain here website
The Reclame Aqui website is a private platform, but it has helped many people solve their problems with financial institutions such as the Card Ipiranga Card for example, that has a good reputation on the platform.
Reclame Aqui works as follows: the person who wants to make a complaint registers on the website, makes their statement in writing, being able to present any documents they deem necessary and completes the request by generating a protocol.
After this, the Reclame Aqui website itself contacts the company complained about, which normally informs its version of the facts and often solves the customer's problem.
Most companies respond very well to complaints made on this platform, while others don't respond at all. But in general, it's worth trying to make a complaint on the website. Access here to learn about the service.
Procon
A well-known body among Brazilians is Procon, always remembered for its fight to defend consumers. Procon is linked to the States and serves the entire population when it comes to consumer protection codes.
If you have easy access to this body, a complaint to Procon may be a viable alternative. It is known that financial institutions as a whole, especially financial institutions, often have serious problems with their customers, and Procon may be the defender of the weaker side at this time.
Another advantage of seeking out Procon to file a complaint is the fact that it is a public service, that is, completely free, in which the consumer can have a strong arm in their defense against the abuse of power by large corporations.
Important Notice
The Achei Celular website is an independent project that has no connection with the Ipiranga Credit Card or with government consumer protection entities. The purpose of this article was only to inform about the phone number of the Ipiranga Card and other forms of contact with the institution, for informational purposes only. If you have any complaints to make, look for the companies' official channels and under no circumstances leave any personal data in the comments field.
