If you have already purchased from Shopee, you know that one of the biggest concerns is tracking your orders. In this article, we will show you how to track your purchases on Shopee Express, quickly and easily. Let's go!
Understanding Shopee Express
THE Shopee Express is Shopee's own logistics service, offering fast and efficient transportation for your purchases. With it, you can track your orders and know exactly where they are and when they will arrive.
Step by step guide to tracking your purchases on Shopee Express
Step 1: Log in to your Shopee account
To get started, log into your account at Shopee app or website and log in with your email and password.
Step 2: Check your purchases
In the main menu, click “My Purchases” to view all your recent purchases. You'll see a list of orders with basic information such as date, amount, and status.
Step 3: Select the order you want to track
Choose the order you want to track and click on it. This will open the order details screen, where you will find the tracking code and other relevant information.
Step 4: Copy the tracking code
Copy the tracking code displayed on the screen. It usually starts with “SPE” followed by a number sequence.
Step 5: Access the Shopee Express website
Now, access the Shopee Express Official Website (https://shopeeexpress.com/) to track your order.
Step 6: Enter the tracking code
On the Shopee Express website, you will find a field where you must enter the tracking code copied earlier. Paste the code and click “Track”.
Step 7: Track the status of your order
After clicking “Track”, the website will show the current status of your order, including information about the location and steps of the delivery process. Now you can track your order and get an estimate of when it will arrive.
Extra tips for tracking your Shopee Express purchases
Receive notifications by email or SMS
In addition to manually tracking your purchases, you can also receive notifications by email or SMS whenever there is an update on your order status. Simply set your notification preferences in your Shopee profile settings.
Use parcel tracking apps
Another option to track your purchases on Shopee Express is to use applications parcel tracking. There are several apps available for Android and iOS that allow you to add tracking codes and track the status of multiple orders simultaneously.
Pay attention to delivery times
By tracking your shopping, stay tuned for delivery times reported by Shopee Express. If your order is delayed, please contact Shopee customer service for support and clarification on any possible issues.
Main Shopee Express tracking statuses:
- Sent: This means that the seller has already shipped your order and it is on its way to the Shopee Express fulfillment center.
- In transit: Your package is on the move, either between distribution centers or towards your address.
- Out for delivery: The order has left the local distribution center and is on its way to your home.
- Delivered: Your order has been successfully delivered to the specified address.
- Return to Sender: The order could not be delivered and is being returned to the seller.
How to troubleshoot issues with your Shopee Express deliveries
If you experience issues with your Shopee Express deliveries, such as delays, lost or damaged packages, it is important to take some steps to resolve the situation:
How to resolve issues with Shopee Express deliveries:
- Contact the seller: If you experience any problems, the first person to contact should be the seller, as they can provide additional information and help resolve the issue.
- Contact Shopee Customer Service: If the seller is unable to resolve the issue or you do not receive a satisfactory response, please contact Shopee customer service. They will be able to investigate the issue and take necessary steps to resolve it.
- File a complaint: If the issue is not resolved after contacting the seller and Shopee customer service, you can file a complaint on the platform. Shopee will investigate the case and make a decision based on the evidence provided by both parties.
Conclusion
Now that you know How to track your purchases on Shopee Express, you can track the status of your orders more easily and with peace of mind. Remember to regularly check the status of your purchases and keep an eye on notifications to ensure that your order arrives on time and in perfect condition.
