Precisa realizar um agendamento? Conheça todos os serviços do Programa Poupatempo Americana.
Poupatempo Americana: and what is it?
In 1997, a program was created to make life easier for citizens of São Paulo. Poupatempo was created with the aim of providing services in a fair and impartial manner, where the target audience was not those citizens who had more privilege or money than others, but those who were simply citizens.
Without discrimination of color, race, gender, religion or status, Poupatempo Americana provides more than 400 public services in a single service location.
Currently, the Program implemented by the government of São Paulo operates in 72 service stations and one of them is in the city of Americana.
Address: R. José de Alencar, 635 – Centro, Americana – SP, 13465-450
In addition to all the service points, Poupatempo has 58 partners, who work together with the institution.
Poupa tempo Americana: quais os serviços oferecidos?
The services offered are separated into online and local. This creates organization and makes it easier to find services. See the list of services that can be performed online below.
List of Online Services
Identification
- Declaration of loss;
- Certificate of antecedents.
CDHU
- 2nd copy of the invoice;
- Agreement;
- Grouped bill;
- Meat;
- Housing applications and programs;
- Home insurance;
- Outstanding balance;
- Transfer of ownership;
- Financial situation.
Education
- School report;
- AR consultation;
- Public registration consultation;
- Public consultation of graduates;
- Enrollment declaration;
- Intention to transfer school.
Poupatempo
- Lost and found.
Procon
- Don't call me.
Public Prosecutor's Office
- Recognition of paternity.
Sabesp
- Duplicate bill;
- Second copy of installments;
- Report payment.
Electoral Services
- Check voting location;
- Check electoral status;
- Certificate of electoral clearance;
- Certificate of electoral crime.
City Halls
- Water;
- Jales;
- Paulista Sheets;
- Jump.
List of Most Requested Services at Poupatempo
- Identity Card (RG) – IIRGD;
- Definitive National Driver’s License (CNH) – Detran;
- First Driver’s License (Driving Permit) – Detran;
- Annual Vehicle Licensing (CRLV) – Detran;
- São Paulo Criminal Record Certificate (AAC) – IIRGD;
- Unemployment Insurance in the capital and other municipalities of the State of São Paulo – Cert;
- Work and Social Security Card in São Paulo and other municipalities (CTPS) – Cert.
If you would like more information about these or other services provided, please visit Poupatempo Services and check it out.
Services are divided into twelve categories: Personal documents; Driver's license; Employment and work; Vehicles; Housing; Water, sewage, electricity; Works; Rights; Taxes and fees; Health and health surveillance; Education and other matters.
Com realizar um agendamento no Poupa Tempo de Americana?
Do you need a service but don't know how to schedule it? Check out our practical guide below.
To schedule an appointment on the website, simply access the official website Poupatempo and then click on the blue button “My Access”, located in the upper right corner of the screen.
If this is your first time accessing the site, click on “Register”; Enter your CPF and click on “Next”. Enter all the data as requested by the system and that’s it.
After completing your registration, enter your username and password on the website and search for the desired service.
When choosing a service, click on it and provide more details about what you want as requested. Finally, choose a Poupatempo closest to you.
Also set a date and time to appear at the service station and that's it.
Information about the documents required to provide the service will appear just below the appointment or in the Service Information tab.
Tip: Always arrive at the scheduled date and time 10 minutes early. This way you will avoid any problems or delays.
It is possible to carry out the same scheduling process, also, through the applications. Download Poupatempo digital through Google Play (for Android) or App Store (for Iphone iOS).
Register or log in and make your appointment.
Para saber mais sobre como fazer um agendamento no Poupatempo de Americana, veja o vídeo abaixo:
What is Poupatempo's reputation?
Want to know the institution's reputation? Check it out below according to the Reclame Aqui platform.
Reclame Aqui is a website designed to present the reputation of companies in different niches, according to consumer feedback and, consequently, the companies' responses or solutions.
Poupatempo has a regular reputation on the site, with a score of 6.0/10.
According to the platform, 97.6% of consumer messages were responded to by the institution.
However, the solution rate is 55.7%. When asked if they would do business with the company again, 55.7% of consumers said yes,
resulting in an overall consumer rating of 4.11.
Most of the 57,6% problems are related to the public services category.
To make a complaint on the website, go to Complain Here Poupatempo, click on the red “Complain” button located in the upper right corner of the screen.
Enter the information as requested and write your message. After completing this step, the website will forward your message to Poupatempo, which should respond to you shortly.
The institution's average response time is 21 hours.
What are the advantages of the Poupatempo Program?
Despite the regular reputation presented above by the Reclame Aqui website, Poupatempo carried out a customer service satisfaction survey.
The research was carried out by the company P2A Gestão em informação in 2018. 7,300 people who use the services offered by Poupatempo were interviewed.
The result was very satisfactory, reaching an average of 98.8% approval from the users interviewed.
This positive feedback gave the company the certainty that its online and in-person customer service is improving every day.
In addition to the customer satisfaction survey, the resources offered are very advantageous for citizens. Check out some of them below:
- Agility in providing and providing public services;
- Fair and compatible price for all citizens;
- Security of having a quality service;
- Organization in customer service;
- Variety of services provided;
- Information presented in a clear and objective manner;
Did you like the benefits offered by the Poupatempo Program? Then see below how to contact the institution.
Como entrar em contato com o Poupatempo de Americana?
There are six ways to clear up doubts through Poupatempo Americana. Check out each one of them below.
Submit your Manifestation
To contact Poupatempo through a manifestation, simply access Contact Us.
There are two ways to send your feedback: The first is through an initial form, where you can express your doubts, suggestions, requests or complaints.
This option works as a Customer Service (SAC) and should be used as an initial contact.
To request, simply click below the Manifestation Form and fill out the form correctly.
The second way is through the ombudsman. Just fill out the form correctly and explain your problem.
This option is intended for citizens who have not had their problems resolved or who were not satisfied with the results of the initial service channels.
To request assistance from the ombudsman, simply click below Ombudsman and fill out the form correctly.
Record your Manifestation
In addition to sending a message, you can also record your message. See how it works below.
The electronic service is available 24 hours a day, every day. To record a message, simply call the following numbers:
Call from a landline
Capital and Greater São Paulo: (11) 4135 9700
Other locations in São Paulo: 0300 847 1998
Call from a cell phone
All locations in the state of São Paulo: (11) 4135-9700
Frequently Asked Questions
The third form of information works through Frequently Asked Questions.
Poupatempo provides a space on its website to answer consumers' questions without having to call or send a message.
Access Frequently Asked Questions and find the answer to your question.
Online Chat
The website also provides automatic support via online chat. Simply access the official Poupatempo São Paulo website and click on the icon located in the bottom right corner of the screen.
Select the service you wish to schedule and follow the automatic service steps to complete the procedure.
Social media
Poupatempo has several social networks with the aim of keeping citizens informed. Do you want to stay up to date with all the news and updates? Then follow the organization through:
Work with us
Want to be part of this team? Visit: Work with us, choose a city of your preference and send your resume.
If selected, the institution will contact you.
Did you like our content about Poupatempo Americana? Share with your friends and help us spread our content.
