If your device is not making calls, it is possible that your chip has been cancelled. Now see what to do in this situation.
First of all, you will need to find out if the Chip is actually having problems. It is possible that the problem is actually with your device or the connection.
Even if it is confirmed that there is a problem with the chip, this does not mean that it has been canceled. Therefore, we need to see what caused the problem.
So, read our article and learn how you can check your chip and solve problems. We will also cover what to do when it has been canceled. Check it out!
Checking if there was a cancellation
When we don't add credit to our devices for a long time, the operators can cancel the chip. The exact period varies a little, but it is usually 180 days.
In order to find out if this is what happened, you can start by thinking about how long you were without credit. If you don't remember, there are a few ways to check.
For example, if you pay for your top-ups with credit card, check your bank statement. You can also check your device's inbox.
In general, operators send a message about 30 days before to cancel a customer's account.
So, if you received a message informing you of the cancellation, that is what happened. You will then need to contact the operator to recover the account.
Just remember that you shouldn't go more than 180 days without recharging your credit, okay? That is, at least every 6 months.
In this sense, check your messages to see if you topped up your credit less than six months ago. If you haven't, that's the cause of the problem.
Now you know what happened and how to solve it. From then on, recharge more frequently and you won't have the same problem.
However, if you find that you have recharged your cell phone and there is no cancellation message, then the problem is something else.
So, let’s see what might be happening with your device and how to solve this problem. Follow us and check it out!
Testing your device
First of all, you can rest assured that your device is not necessarily defective. In fact, it could be something quite simple, as we will see below.
In addition to the chip, it is possible that your device is having a simple problem connecting. So you will need to test to confirm what is happening.
First, let's look at some common situations that lead to difficulties in making calls or communicating with your cell phone:
- Your connection failed;
- Lack of coverage by the operator in a certain area;
- Error in Network configuration;
- Chip incorrectly positioned in the device input.
So, there are several possibilities, so let's start with the settings. On your device, confirm that it is configured correctly and connected to the correct Network.
Also, try turning your phone on and off. Although it may seem obvious, it is something that can be overlooked and some connection issues can be resolved this way.
If restarting doesn't solve the problem, remove your SIM card and check that it is not dirty or broken. In the first case, clean it very carefully using a dry cloth.
However, if it is broken, there is nothing you can do, you will need to replace it with another one.
In this sense, you can test your chip in another device. You can also put another chip in your device. This way, you can see which one has the problem.
Finally, if you haven't seen any problems with the chip or device, or anything wrong with the connection, ask for help. It's time to contact your carrier.
Contacting the operator
In order to contact your carrier, you will need to use the appropriate phone number. Of course, each carrier has its own, so you will need to do some research.
To help, here is a list of numbers to contact some carriers:
- TIM: 1056;
- HEY: 1057;
- ALIVE: 1058;
- Of course: 1052;
So, if your carrier's number is above, write it down and make your call. Then you will be able to find out about the status of your chip.
However, if your carrier is not one of them, you should have no trouble finding the number. Just search for it and you will be able to contact them.
Finally, you will know what is happening and you will be able to solve your Chip problem.
