Especially in the last decade, the growth in the number of phone calls for the purpose of telemarketing has increased considerably.
So much so that many consider the situation to be unbearable, and it is the target of harsh criticism of the related companies and also jokes on social media.
In many cases there is no sensitivity or respect for schedules, weekends and holidays.
The cell phone can play at the most inappropriate moments, during leisure or even at work.
For some, the counterproductive task of having to answer calls of this type all the time, especially during business hours, makes them give up having the device turned on during certain periods, even giving up contact in possible emergencies.
The strength of the complaints caused the government, through National Telecommunications Agency (Anatel) take steps to alleviate the problem. The partial solution was to allow customers block the connections.
Since July 2019, registration has been available for those who do not want to be targeted by this aggressive type of telemarketing.
But what about you, do you already know how? block telemarketing calls on cell phone? Discover the website naomeperturbe.com.br in this article and learn the step-by-step process to register!
Registering on the website to block
Consumers who wish to do so can now register on Anatel's official list to stop receiving telemarketing calls.
It is estimated that one third, or more than 30% of the infamous connections are concentrated with triggering from the following companies:
According to Anatel, up until May 2019, approximately 14 thousand complaints were registered by consumers dissatisfied with unwanted calls.
The monthly average reached 2.8 thousand complaints. These numbers were crucial in substantiating the agency's decision to create the list.
The issue becomes even more evident when comparing it to the previous year: 2018, in which there were 2.2 thousand calls for the same reason, on average per month.
If you have also been suffering from harassment and aggressive telemarketing on your cell phone, you can do a complaint to Anatel. Click the link and see how!
Step by step guide to blocking calls through the website naomeperturbe.com.br
- Registration Visit the website naomeperturbe.com.br Click on the registration area (top right) and fill it out. There you must click on “request blocking”, then on “I want to register”, where you must fill in your full name, CPF, email, email confirmation, password, password confirmation and the following information.
- Request blocking On the home screen you must click on “request blocking”, which will be on the left side in a purple field, or you can go back to “registration” and click on the same option: “request blocking”.
- Email confirmation After registering, a confirmation request will be sent to your email address. You must open it and confirm (don't forget to also check your Spam box if you don't see it in your inbox);
- Phone number Finally, you must provide your telephone number and complete the process for the block to take effect;
The interruption of calls must begin within “up to 30 days”, with the starting date being the day of registration.
Difference between Procon and Anatel's block list
The Consumer Protection and Defense Program (Procon) also has a list, however, the difference between its list and that of Anatel, that is, the website, is in the scope.
The Procon list, as it is an agency that acts at the state level, is more complete in terms of companies, that is, it blocks telemarketing calls from all companies.
Anatel's list becomes more comprehensive if the geographical issue is considered, as it is a federal agency and can, in this case, block the target companies, that is, telecommunications.
According to the president of Anatel, the agency is working on a project that involves more technical solutions to be used as a method of combating unwanted calls, including those that come from other sectors.
For information from National Consumer Secretariat, linked to the Ministry of Justice, around 90% of Brazilians receive or have received calls that have caused discontent of this type.
However, less than 40% would have attempted to block it, but only just over 11% filed a complaint with consumer protection services.
Don't disturb me
naomeperturbe.com.br emerged as an important tool to protect consumers against an abusive practice, used by some companies that rely on an aggressive and misguided marketing strategy.
Through the website, consumers can register, block all or even some telecommunications companies, as well as consult their registration and review their position, being able to block or unblock at any time.
At a time when access to information and mobility are flowing like never before, there is nothing better than regulating, according to the wishes of citizens, the forms of contact that are allowed.
Otherwise, some permissiveness may become harmful to the effectiveness of your professional or even leisure practices.
