Se você curte comprar itens no site Aliexpress, pode ser que precise se comunicar no Chat Aliexpress ao menos uma vez, não é mesmo?
Entretanto, como acessar essa página com segurança e onde achar esse chat? Se você tem dúvidas sobre o assunto, não se preocupe!
Afinal, você acabou de chegar ao post certo! Apesar de ser um e-commerce chinês, o Aliexpress possui milhares de clientes brasileiros.
Desse modo, muitos de nossos leitores nos mandam dúvidas sobre meios de se comunicar com a companhia. Bem como, muita gente tem dúvidas sobre como fazer isso sem correr riscos.
Sem mais delongas, veja agora as formas de contato com a Aliexpress e saiba mais sobre essa organização. Confira e tenha uma ótima leitura!
Quero falar no Chat Aliexpress. Como faço isso?
Antes de mais nada, precisamos deixar claro que você pode falar no Chat Aliexpress em qualquer dia e hora.
Para isso, clique aqui. Atualmente, a companhia possui atendimento humano e com pessoas que te respondem em tempo real, em casos mais sérios.
Entretanto, para situações mais simples, você pode contar com o atendimento da Eva, a simpática assistente virtual da companhia.
Além disso, assim que você entrar no Chat Aliexpress, verá que existem 3 tipos de serviços que você pode escolher.
Dessa forma, você pode clicar em pedido, topo (para solicitações diversas) e disputa. Esse último item permite que você avalie uma discussão já aberta anteriormente na plataforma de vendas.
Duas formas de falar no Chat Aliexpress
Além de poder falar no chat da companhia pelo link (do site) que inserimos acima, você também tem outra opção.
Nesse sentido, saiba que também é possível contactar o Aliexpress pelo aplicativo da empresa. Para isso, vá no canto inferior do app e clique em “minha conta”.
Em seguida, clique na opção de “central de ajuda” e selecione a opção de “serviço online” que vai surgir no app.
Por fim, recomendamos que você digite no campo de mensagem a frase “livechat_link”. Dessa forma, você será direcionado(a) para um atendimento com um colaborador da empresa.
Dica bônus sobre o Chat Aliexpress
Atualmente, o chat fica congestionado em alguns momentos. Desse modo, recomendamos que se você notar que o atendimento está demorando muito, tente em outro horário.
Ademais, verifique se a sua dúvida já não foi respondida na Central de Ajuda da empresa. Falaremos sobre ela posteriormente, continue a leitura!
Posso falar com a empresa por telefone?
Em contrapartida, o Aliexpress não possui nenhum número de atendimento telefônico. Nesse sentido, tome muito cuidado se você receber alguma ligação de central da empresa.
Afinal, certamente se trata de golpe, de tentativa de fraude ou de estelionato.
Quero falar diretamente com um vendedor. E agora?
Além disso, você também pode falar com um vendedor da plataforma. Desse modo, se você ainda vai comprar um produto, mas quer tirar uma dúvida, fique tranquilo(a)!
Afinal, você pode clicar no anúncio que te chamou a atenção e clicar em “contato” (se você estiver usando PC). Já no app, clique no “chat” e converse diretamente com o vendedor do item que você quer comprar.
Todavia, se você já fez o seu pedido e mesmo assim deseja falar com o vendedor, também temos essa opção. Para isso, acesse a sua conta e clique sobre o pedido que você deseja falar.
Em seguida, selecione a opção de contactar o vendedor. É simples, prático e costuma ser rápida a resposta do vendedor. Boa sorte!
Central de Ajuda dessa companhia
Conforme comentamos anteriormente, a Aliexpress possui uma Central de Ajuda. Nesse sentido, várias perguntas e respostas estão nesta página.
Assim, os usuários da plataforma podem ter suas dúvidas respondidas de forma mais prática e descomplicada possível.
Dicas de segurança para se comunicar com a Aliexpress
Por fim, nos sentimos na obrigação de ajudar nossos leitores a não serem vítimas de golpes e de pessoas má intencionadas.
Portanto, confira abaixo algumas dicas de segurança ao ser cliente dessa plataforma:
- Primeiramente, a companhia nunca liga para conferir dados do seu cartão, nem mesmo os seus dados pessoais;
- Bem como, jamais passe informações para terceiros via SMS e nem pelo WhatsApp. Salientamos que jamais a Aliexpress vai te pedir números de senhas, de cartões de crédito ou coisas do tipo por esses meios de comunicação;
- Ademais, tome muito cuidado antes de clicar em links de descontos, de promoções e até mesmo de sorteios. Atualmente, as quadrilhas estão muito espertas e usam esse tipo de link para roubar dados e até mesmo para clonar nossos apps de mensagens e baixar informações pessoais.
Viu só como falar no Chat Aliexpress pode ser mais simples do que você imaginava? Se você gosta desse tipo de matéria, deixe o seu comentário aqui embaixo!
Estamos sempre em busca de informações sobre empresas, cartões de crédito e serviços bancários para os nossos leitores!
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