Trasmontano Telephones
Trasmontano is a health insurance company focused on the thousands of people who live in the state of São Paulo, with over 85 years of history and guaranteeing quality service.
People who want to join to the plans or are already customers of Transmontano health plans, may need to contact the company to meet a demand. For example: complaints, compliments, asking questions and purchasing a plan.
To become a reference in health plans, it was necessary to establish effective means of communication with its members.
These forms of communication are divided into: telephones, email, website, application and even in medical centers and the IGESP hospital.
In this article, you will learn about all the Trasmontano telephones, as well as other communication channels of this health plan network.
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What are the Trasmontano Telephone Numbers?
Transmontano: telephones and other means of communication
What is Trasmontano?
Trasmontano is a health insurance company that was created from a Medical Center founded in 1932 by five Portuguese people.
This was called the Trasmontano Center of São Paulo. Its name, Trasmontano, is given to those born in Trás-os-Montes, a province in the northern region of Portugal.
A priori, its objective was to treat Portuguese brothers, but at the beginning of the 80s, Trasmontano extended its assistance to all residents of São Paulo.
Trasmontano has:
- A Hospital prepared and equipped for complex surgeries and procedures;
- A medical emergency center – 24/7, Medical advice by telephone in urgent cases or emergencies;
- Trasmontano Associado application, to provide general information about the plan;
- Birth monitoring plan;
- Pharmacy, with discounts of up to 70% on medicines;
- Medical centers – exclusive outpatient clinics for consultations and various examinations, in a wide range of specialties;
- Health plans (individual, family, MEI and Legal Entity)
In health insurance companies, it is very common for customers to want to get in touch. Therefore, it is essential that the company provides ways to contact it. Learn now what Trasmontano telephone numbers are.
Trasmontano Telephone
Trasmontano customers are well served when it comes to options for contacting the company, regardless of demand.
There are several Trasmontano phones which customers have access to call and resolve issues ranging from complaints, requesting a second copy to scheduling appointments and exams.
SAC Trasmontano
Trasmontano's Customer Service (SAC) is an effective means for customers who are looking for solutions to the most varied demands.
You can consult and request a second copy of your invoice, obtain information about the coverage of your plan, make cancellations and also make complaints through this channel.
To contact by Trasmontano telephone with SAC, the numbers are:
- 0800-1605-32 (Institutional channel, complaints or cancellations)
- For hearing impaired people, simply fill out the form at the link: https://www.trasmontano.com.br/faleconosco
Ombudsman's Office in Trasmontano
For customers who are unable to have their problems resolved through SAC, there is the option of contacting the company's Ombudsman.
In this case, there is either the option of contacting us via Trasmontano telephone to the Ombudsman, or through the company website.
The Trasmontano Ombudsman's telephone numbers are:
- (11) 2394-0200
Who wants to get in touch through the website, you need to fill out a complete form. https://www.trasmontano.com.br/ouvidoria
Other Trasmontano communication channels
There are other ways to contact Trasmontano, in addition to the SAC and the Ombudsman, which allows for greater interaction with customers.
See below what these other options are.
Customer Service Center
The Customer Service Center allows customers to get in touch to talk about their plan, questions or guidance. 3
You Trasmontano phones for this plant are:
- (11) 3293-1515 (for Sao Paulo)
- (13) 3308-3020 (for Coast)
Any complaints, compliments, questions and appointments can be made via the website.
Consumer complaint channels
If the company still does not provide the support its customers need after several attempts to contact them through various communication channels, the option is to look for external complaints channels.
These channels can be public bodies, websites dedicated to complaints and legal means, when applicable.
For companies that work with health plans, the body to contact is the National Supplementary Health Agency (ANS).
It is possible to contact the agency by telephone 0800 7019 656 or by website of the Ombudsman of the Executive Branch.
There is also the possibility of opening a complaint on the Reclame Aqui website, where customers are responded to directly by companies, which seek a solution to the demand.
Conclusion
As you well know, Trasmontano is one of the main health insurance companies in São Paulo, becoming a reference in Brazil, covering thousands of customers.
If a customer needs to contact this company, they can use several available communication channels.
You Trasmontano phones are the best options, and the customer can call the SAC, the Ombudsman and even schedule exams and consultations.
Other options are the Ombudsman's Office forms and, as a last resort, the company's social networks, although they are not very effective.
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