Whenever any problem arises with the application of messages, it would be great to call the WhatsApp number and get support.
However, is there really such a number available to assist customers? And if the answer is yes, what is it, and when can calls be made?
Initially, we need to clarify that the available contact channels are, for the most part, virtual. In other words, you can get assistance through WhatsApp accessing pages on the internet.
We will see exactly the corresponding addresses and what each accessible channel is useful for. So come with us to learn step by step how to contact WhatsApp.
Contact Methods WhatsApp
We need to make it clear from the outset that you will not be able to contact the company via WhatsApp. No conventional means of calling is available.
In other words, there is no WhatsApp SAC or Relationship Center to assist customers. They do not even offer Ombudsman support to present additional solutions.
Therefore, telephone is not a means of contact available to users of this application. Yes, it is a shame, but these are the facts about the way the company provides services.
Despite this, know that there are several service channels available to you.
Through them, any user of this messaging app can get help with whatever they need. So, stay with us and check out the WhatsApp contact methods below.
Contact Us
Whenever you have a problem with WhatsApp, a simple and effective way to find solutions is through Contact Us. To contact us, you just need to:
- First, have your device in hand and open it. WhatsApp;
- Then, go to the application’s “Settings”;
- Then, select the “Help” option, followed by “Contact Us”;
- From there, you can chat with WhatsApp customer service and get the help you need.
That's it! With this, you'll receive the help you need to deal with various situations. If you have difficulty doing so, there is another way to access Contact Us.
Instead of following all the steps above, you can also perform the entire operation directly on your computer. That's right! Just access here.
When you log in, just fill out the form with basic questions to identify yourself. Then, send your message to WhatsApp and clarify any questions you may have.
In addition, there is special service for companies. If you need to contact the WhatsApp Business, you can access here.
So, report your situation to the channel that best suits your situation. Calmly see what solutions they propose and then follow the company's guidelines, okay?
Just like Contact Us, WhatsApp email for help is also available. You just need to send a message to: support@whatsapp.com.
You will also need to wait for a response. Unfortunately, this is a problem because WhatsApp does not have a telephone number for customer service. If there were, your contact would be more direct.
Since it's not a phone, you can't chat. You need to send a message and wait for a response either through Contact Us or by email.
Unless you can go in person to the official address. It is: 1601 Willow Road, Menlo Park, California 94025. Note that it is in the United States.
Although you may have to wait, WhatsApp customer service is usually satisfactory enough. They will answer your questions and provide the assistance you need.
Social media
Finally, another interesting customer service channel is WhatsApp's social media channels. Through them, users can chat with the company on these platforms.
It's not quite the same conversation as it would be on a cell phone, but it can be quite satisfying. Currently, the main WhatsApp social networks are the following:
- Twitter, available at: https://twitter.com/whatsapp;
- Facebook, at the address: https://www.facebook.com/WhatsApp.
From these networks you can also talk to WhatsApp and get some help.
Lost WhatsApp Phone Device
One of the most common reasons why customers feel the need to contact WhatsApp is when they lose their cell phone. Or, even worse, when it is stolen from the user.
In these situations, it is very important to deactivate the account. Otherwise, someone else may gain access to the private conversations of the owner of that device.
First of all, it is important to block your SIM card. To do this, you need to speak to your carrier, whichever it may be.
Then, you can get a new SIM card, but keep your old phone number. That way, your WhatsApp will already be active on the new device.
Even with your SIM card blocked, your WhatsApp can still be accessed. That's why it's important to temporarily deactivate your account, okay?
To deactivate your account in case of loss or theft, just send a message to the email. That's right! The one we saw earlier: support@whatsapp.com.
Just let them know that your phone is lost and that you want to deactivate your account, okay? They should deactivate it immediately and your privacy will be preserved.
This will help you deal with the loss of your WhatsApp phone number. You can also reactivate your account later if you need it.
