Unimed offers health insurance plans to thousands of Brazilians throughout Brazil. For this reason, the company has a complete customer service channel with specialized attendants to resolve any demand regarding its services.
Therefore, if you are a Unimed customer in Rio de Janeiro, you can resolve issues related to plans, consultations, or other matters related to Unimed, through Unimed Rio phone number or other service channels.
In this article we will talk about the channels of Unimed Rio service, including telephone and online support.
What is Unimed?
Unimed – National Confederation of Medical Cooperatives is the largest operator of health plans of Brazil. The cooperative was founded on November 28, 1975, and is present in 83% of the national territory.
Unimed is the market leader in the private market in Brazil and is considered the largest healthcare cooperative in the world.
Unimed Rio Telephone
Unimed Rio has several service channels so that the customer can speak to a Unimed Rio attendant or resolve your demands yourself through self-service channels.
To speak to Unimed Rio by telephone, the customer has the following channels at their disposal:
- Unimed Rio Call Center (Capitals and Metropolitan Regions): (21) 4020-3861
- Customer Service Center (Other locations – Interior): 0800-031-3861
- Hearing and Speech Impaired:: 0800-286-0234
- Sales:: 0800-025-5522
- Complaints, information, cancellations and queries: 0800-079-3821
Unimed Rio Ombudsman
The ombudsman should be the customer's last resort. Therefore, the channel should be sought when it was not possible to meet demands through other customer service channels such as SAC Unimed Rio.
In this sense, before activating the Unimed-Rio Ombudsman the customer must use the company's Relationship Channels mentioned above to request assistance, services or resolve other demands.
If the request is not answered through traditional service channels within the timeframe provided, the ombudsman may be contacted. It is worth noting that to register a complaint with the Ombudsman, the protocol registered in other channels will be requested.
To speak to the Unimed Ombudsman in Rio de Janeiro, click on the link and choose whether you want to talk to the Unimed-Rio Ombudsman or Unimed-Rio Hospital Ombudsman
Unimed-Rio Ombudsman
To talk to the Unimed-Rio Ombudsman, the user must fill in the requested fields, informing the code of their Unimed card and the previous protocol number. The Ombudsman has up to seven days to return the contact.
Additionally, users can speak to the Ombudsman by calling 021 3861 3881. The service channel operates from Monday to Friday from 8 am to 5 pm, except holidays.
It is also possible to contact the channel by mail. In this case, the user should send the letter to the following address: Av. Armando Lombardi, 400 – Stores 101 to 105 Barra da Tijuca – Rio de Janeiro/RJ CEP: 22640-000 (Send to the attention of the Ombudsman)
However, if the customer wishes to request a reanalysis of a denied request, they must complete the application. available at the link.
Unimed-Rio Hospital Ombudsman
To speak to the Unimed-Rio Hospital Ombudsman click on the link. Please keep in mind that this channel is exclusively for dealing with matters related to Unimed Hospital-Rio. To request assistance, the customer must fill in the fields requested on the page.
Unimed Rio serves thousands of people in the State of Rio de Janeiro
Contact Us Unimed Rio
Unimed Rio's contact us is prepared to resolve various demands from Unimed-Rio customers, customers from other units, doctors, providers, suppliers and the press.
To speak send a request to the channel click on the contact us link and fill in the fields with the requested information.
Through the channel, customers can resolve demands such as:
- Payment slips and sheets;
- Registration changes;
- Plan changes;
- Medical guide;
- History of healthcare services;
- Healthy Pregnancy;
- Doubts;
- Complaints;
- Compliments;
- Suggestions;
Unimed-Rio in-person service
If you prefer, you can request preferential service at one of the Unimed units in Rio de Janeiro.
Service stores
There are two branches in the city, open from 8am to 5:30pm, Monday to Friday. Check out the addresses:
● Center Unit: R. do Ouvidor, 161, 7th floor
- Barra da Tijuca Unit:Armando Lombardi Avenue, 400 / 101 to 105
Hospital support units
- Women's Support: Estrela Street, 27 – Rio Comprido
- North D'Or: Carolina Machado Street, 38 – Cascadura
- Our Lady of Mount Carmel: Jaguaruna Street, 130 – Campo Grande
- Saint Francis in the Providence of God: R. Conde de Bonfim, 1033 – Tijuca
- Unimed-Rio Hospital: Ayrton Senna Avenue, 2,550 – Barra da Tijuca
Service at the Hospital Support Units operates from 8 am to 12 pm and 1:15 pm to 5 pm from Monday to Friday, except holidays.
Administrative unit
In the city of Rio de Janeiro there is also an administrative unit:
● Barra da Tijuca – HEAD OFFICE: Armando Lombardi Avenue, 400 / store 101 a105 ZIP CODE: 22640-000
See also:
South America Health Telephone
Speak to a Unimed broker
If you want to become a Unimed customer, you can contact a broker by clicking on the link. On the page, fill in the requested fields with your name, email, age, city, neighborhood and telephone number and choose the way you prefer the return to be made.
Users can go to a Unimed-Rio point of sale to request a service. There are six points of sale in the city. Check out the addresses:
- Center: R. do Ouvidor, 136 / Store
- Center – Ouvidor Palace: R. do Ouvidor, 161 / 10th floor
- Barra da Tijuca: Armando Lombardi Avenue, 400 / Store 105
- Freguesia Store (Jacarepaguá): Rua Comandante Rubens Silva, 417 / Store A – Tel.: 0800.0259.259 | (21) 3515-7777
- Unicenter Store (Jacarepaguá): Jacarepaguá Road, 7,655 / Store 114 – Tel.: (21) 2436-1666
- Tijuca – Shopping 45: Saens Pena Square, 45 / 1st floor
Complaint to ANS
It is not always possible to resolve a demand through the company's customer service channels. In this scenario, the customer can look for other complaint channels such as Procon and complaint websites such as Complain Here.
Furthermore, the user can seek to resolve their problem with the regulatory agency, if applicable.
In the case of Unimed, the regulatory agency is ANS – National Supplementary Health Agency. By determination of Law No. 9,656 of June 3, 1998, it is the law that regulates the private health insurance market.
When making a complaint to ANS, the agency contacts the health plan operator, which has up to five business days to respond to the issue.
However, it is important to emphasize that the ANS should only be contacted when the company was unable or incapable of resolving the problem. In this sense, before making a complaint to the ANS, the customer should try to resolve the issue through the company's service channels, such as customer service via Unimed Rio telephone number.
Watch the video below shared by Marcos Aurelio Martins Mota Channel and see the step-by-step guide to making a complaint to the ANS:
