TikTok is one of the largest media platforms in the world. Through its app, which is becoming increasingly popular among Brazilians, its users create and share videos of up to 60 seconds.
Owned by Chinese technology company ByteDance, TikTok, also known as Douyin, launched in China in September 2016. Today, it has offices in several cities around the world, including Los Angeles, London, Paris, Berlin, Dubai, Singapore, Seoul and Tokyo.
Want to learn more, file a complaint or make a suggestion? Find out how below!
TikTok Phone
TikTok does not have a telephone customer service through which its users can contact the company.
TikTok Email
The company also does not provide an email address through which we can contact the company.
TikTok Chat
Although online chat is a great way for customers from a variety of companies to get in touch, TikTok does not offer its users this option.
TikTok App
The best way to contact TikTok is through the app. To do this, go to your profile page and tap the button in the top right corner. This will open the Settings page and you can click Report a Problem to submit your request.
Social media
TikTok is present on the biggest social networks. Stay informed about the latest news by following the company on Instagram, Twitter and other networks. Check out the list below!
Other Channels
Customer service channels should be enough to resolve all your issues, but this is not always possible. So, check out the following list of complaint channels that anyone can use to make complaints about products and services.
Complain Here
Reclame Aqui is a Brazilian website for complaints against companies. Its service is free, whether for consumers to post their complaints or for companies to respond to their demands. TikTok, for example, usually responds to its users' questions and complaints there. To register your complaint, just register with your personal information.
Reclame Aqui's privacy policy does not allow consumers to be identified in publications, which are indexed by search engines such as Google and are visible for consultation. Access to the data that has been registered is only available to the company involved.
Consumer Portal
The Consumer Portal is a resource created by the Ministry of Justice that offers a free public communication service between consumers and companies. You can file a complaint there and the company has up to 10 days to respond. Once the company has sent its response, the consumer has up to 20 days to comment and rate the company's response.
The procedure, however, is only valid for companies registered on the website. In other words, it is important to check whether the company you intend to contact has joined the portal.
PROTEST
PROTESTE, also known as the Brazilian Association for the Defense of Customers, is a non-profit civil entity. It helps citizens assert their rights by intervening in conflicts between consumers and companies.
Through its complaints channel, available at website, it is possible to forward a request directly to the company and also request support from a specialist. Complaints are sent by customers directly to companies through their platform. Requests for help, in turn, are analyzed and handled by Customer Protection specialists.
It is important, however, that customers contact the company before using PROTESTE's services.
