South America Health Telephone
Currently, Sul América Saúde is one of the largest health insurance groups in the country, serving thousands of people throughout Brazil.
The plans of health, unfortunately, always present problems for their users, making the number of complaints huge.
Therefore, users of Sul América Saúde's health/dental plans need channels through which they can contact the company to ask questions, make requests and complain about problems, such as poor service.
One of the best ways to get in touch is to call the South America Health phones, where communication is more direct and customer demand can be met more quickly.
However, there are other options for those who are unable to speak on the phone, such as electronic chat and Contact Us on the company's website.
This article will show you all the best ways to communicate with the company, such as South America Health phones available for SAC and Ombudsman.
Follow the text to find out more!
Contact Sul América Saúde
South America Health: get to know the communication channels
What is South America Health?
Sul América Saúde is a network of the company Sul América, the largest independent insurance group in the country, which operates through health and dental plans for Brazilians.
There are countless types of plans offered by this company, from classic to executive plans.
South America Health Phone Numbers
Like other health plans, Sul América Saúde may have problems with customers who often complain about issues such as difficulty in scheduling appointments or poor service from employees.
These people always need different forms of communication to get in touch and make complaints, requests, ask questions and even praise the company.
This way, you will now see what the main communication channels of this company are, mainly the South America Health phones to speak to SAC and the ombudsman.
SAC South America Health
Customer Service (SAC) is one of the main communication channels for companies, meeting all types of customer demands, from queries to service cancellations.
At Sul América Saúde, all health plans have a single number through which customers can speak to SAC, always remembering that the call must be completely free for the consumer.
THE South America Health telephone number For SAC, call 0800-722-0504, and it is recommended for customers who wish to make complaints and cancel plans.
Ombudsman South America Health
THE Ombudsman of a company is a communication channel used when the customer's demand is not resolved through the SAC.
In this case, the Ombudsman's Office becomes the last contact with which consumers should try to resolve their problems before seeking public bodies and justice.
It is possible to obtain general information about the Sul América Saúde Ombudsman's Office through this link.
To communicate with this company's Ombudsman, you can contact us through the following channels:
- By post, to the address Sul América Seguros – Ombudsman, Post Office Box – 13738, Zip Code: 20210-972, Rio de Janeiro – RJ
- Online, using the form in the link described above
- By phone South America Health: 0800-725-3374
Other communication channels for South America Health
In addition to the channels mentioned above, there are others through which the customer can communicate with the company, including through other South America Health phones.
Relationship Center
Customers who wish to contact the Sul América Saúde Customer Service Center can resolve issues such as prior authorization, contracted coverage and reimbursement, for example.
In these cases, the South America Health phones they are:
- 4004-5900 – for those living in the capitals and metropolitan regions of Brazilian states
- 0800-970-0500 – for those living in other locations in Brazil
Chat South America Health
For those who wish to contact the company via online chat, you must “log in” to access the Sul América Saúde website.
The link to connect to the company website and use the online chat is this.
In-Person Service
Finally, anyone who wishes to be served in person by Sul América Saúde can go to the headquarters of the company's two centers, which are located at the following addresses:
- Cerqueira Cesar Center – Street: Haddock Lobo, 684 – Cequeira Cesar – Sao Paulo – SP
- New City Center – Head Office – Street: Beatriz Larragoiti Lucas, 121 – New City – Rio de Janeiro – RJ
Consumer complaint channels
When a company is unable to resolve customer demands through its communication channels, then it is necessary to seek out public bodies, complaint websites and, lastly, the courts.
Procon is the best place for anyone experiencing problems with a particular company, given that it is a state public body that defends consumer rights.
It is also possible to open complaints by Reclame Aqui website, which allows customers to evaluate a company before even starting to do business with it (through previous consumer complaints).
Conclusion
As you have seen, Sul América Saúde is a network of health plans from the company Sul América, one of the largest independent insurance groups in Brazil.
Through the South America Health phones Through the SAC and Ombudsman services, customers can get in touch to resolve any issues that arise, such as complaints and service cancellations.
There are other options for communicating with the company, such as the website's online chat, the Relationship Center and even in-person service (Rio de Janeiro and São Paulo).
For those who are unable to resolve the problems presented by the company, the option is to contact public bodies, such as Procon, or go to complaints websites, such as Reclame Aqui.
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