O Social Bank é um banco nascido em 2015 que permite realizar todo tipo de transação a partir de uma conta de pagamento digital. Eles se posicionam como um banco que oferece relações monetárias mais justas para os seus clientes e têm como objetivo conectar pessoas e alterar a maneira com que elas lidam com o dinheiro. Os serviços oferecidos pelo Social Bank focam tanto na gestão de negócios, quanto na de pessoas.
Precisa falar com o Social Bank? Ele oferece diferentes maneiras para os seus clientes e outros interessados entrarem em contato. Descubra abaixo qual o melhor para você.
Social Bank Phone
Conta Digital Pessoa Física
Quem possui o cartão da conta de recebimento ou da conta digital pessoa física e está em São Paulo pode ligar para o telefone: (11) 2050-3872.
Para pessoas em outras localidades, eles disponibilizam o telefone: 0800 772 9773.
Cartão Vale Presente
Já os clientes que possuem o cartão Vale presente, e está em São Paulo, o Social Bank disponibiliza o números: (11) 2050-3899
Aqueles em outras localidades devem entrar em contato pelo número: 0800 942 5999.
Conta Digital Corporate e Social Control Corporate
Os clientes Corporate e Social Control Corporate podem entrar em contato pelo telefone 4003-3595 ou pelo 0800 777 2210.
E-mail Social Bank
O banco também oferece a opção de entrar em contato por e-mail.
Os clientes que possuem conta de recebimento, conta digital pessoa física, ou o cartão Vale Presente devem enviar um e-mail para: atendimento@socialbank.com.br
Caso possua o cartão da conta digital Corporate ou Social Control Corporate, entre em contato pelo: empresas@socialbank.com.br
Chat Social Bank
Tendo em vista que o Social é um digital bank, é claro que também existe a opção de entrar em contato por meio de um chat online. Alguns canais são exclusivos para clientes de diferentes contas, então pode ser que seja difícil saber qual o certo para você. Descubra abaixo o melhor canal:
Conta Digital Pessoa Física
Para quem possui o cartão conta de recebimento ou a conta digital pessoa física, pode entrar em contato pelos chats disponíveis nos aplicativos Social Bank, Social Wallet ou pelo website.
Cartão Vale Presente
Caso possua o cartão Vale Presente, utilize o chat disponível no aplicativo Social Wallet ou no website.
Conta Digital Corporate e Social Control Corporate
Para os clientes da conta digital Corporate ou Social Control Corporate o chat está disponível no website e no Internet Banking.
SAC Social Bank
Quem deseja fazer uma sugestão, reclamação, cancelamento ou obter informações gerais, deve ligar para os contatos abaixo:
Capitais: (11) 2050-3872
Demais Localidades: 0800-772-9773
Central de Atendimento Social Bank
O Social Bank também disponibiliza uma Central de Atendimento. No entanto, talvez seja mais vantajoso consultar a coleção de perguntas e respostas no website.
Para entrar em contato com o Atendimento, basta mandar um e-mail para atendimento@socialbank.com.br.
Ouvidoria Social Bank
É possível que você tenha entrado em contato com o Social Bank por algum dos canais acima, mas a solução apresentada não tenha sido satisfatória. Se este for o caso, fale com a Ouvidoria.
Ela atende tanto pelo e-mail ouvidoria@socialbank.com.br, quanto pelo número 0800-888-9998.
A ouvidoria do Social Bank é um órgão específico que existe dentro da empresa e que possui um papel muito importante.Isso porque é através desse setor, da ouvidoria, que a empresa consegue avaliar, identificar e acompanhar o padrão de atendimento de seu quadro de funcionários.
In general, people end up contacting an ombudsman when they have a problem with the company and the regular customer service, unfortunately, cannot resolve the issue.
What is an ombudsman's office for?
A ouvidoria do Social Bank deve ouvir as reclamações de seus clientes e possui o dever de garantir que a demanda seja investigada e avaliada sempre de maneira imparcial e justa.
Each company defines its own approach and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality.
Others choose to select the company's own employees, who are already familiar with the company's values, exchange or return policy, and refund processes.
In the Ombudsman's Office, you can present compliments, suggestions, requests, complaints, statements and claims. The interesting thing about the ombudsman's office is that, in addition to investigating your issue, it also generates an effect on the company.
Assista o vídeo abaixo e saiba mais sobre o Social Bank:
Social media
Caso prefira, também há a possibilidade de entrar em contato com o Social Bank pelas Redes Sociais. O banco está presente em todas as maiores redes para te atender. Saiba quais na relação abaixo:
Complaint to the Central Bank of Brazil
Many users of banking services do not know, but when they have some kind of problem with a bank and the bank does not resolve it through its ombudsman, a very practical and viable alternative is to make a complaint to the Central Bank.
The Central Bank of Brazil is a highly regarded institution and, among other responsibilities, it is responsible for regulating and supervising the national financial system. The institution also currently works to ensure the stability of the purchasing power of money.
In the specific case of Banks, the Central Bank supervises and controls banking institutions, aiming to prevent abuses and other arbitrary acts that may be committed by the country's financial agents.
So if you had a more serious problem with the Bank Social Bank ou qualquer outra instituição financeira e este problema não foi resolvido pela ouvidoria, você pode cadastrar a sua manifestação de forma bem simples no site do Banco Central.
Uma vez realizada a reclamação, o Banco Central vai entrar em contato direto com o Social Bank para solicitar informações sobre a reclamação efetuada.
In normal situations, the Central Bank takes around 8 to 10 business days to respond to the citizen. However, this period depends largely on how long the bank that was complained about takes to respond.
If your complaint is fair, the Bank will usually reverse its procedure or in some way seek to correct the error made, notifying the Central Bank about this occurrence.
Logically, if your complaint to the Central Bank is unfounded, no action will be taken, as the Central Bank will analyze your case and forward it to the institution, acting in this case as a mediator of the problem.
As previously mentioned, it is very simple to file a complaint with the Central Bank. The entire procedure is carried out online, and it is important that you register an email address to receive notifications each time the process is processed.
Another very important point to remember is the need to have the complaint receipt protocol at the Bank on hand. Have this number on hand as you will need it when making your claims.
It is also important to clarify that the Central Bank will ask you to write a text explaining exactly what happened between you and the bank. At this point, be as detailed as possible, providing the date, time, name of the attendant, what was said, protocol number, etc. Don't leave anything out!
Step by step: making a complaint on the Central Bank website
To initiate the complaint procedure at the Central Bank, you can click here.
As you can see in the image below, you must enter your CPF number and select Complaint against Financial System Institutions.
Solve the Captha and the screen will open for you to fill in the necessary data:
- Choose the name of the Institution
- Select Subject
- Enter your message, stating the complaint you want to make
- Enter the Financial Institution's protocol number
From there, the Central Bank will ask for your email and telephone number, generating the service protocol after that.
With the complaint protocol in hand, as stated above, you just need to wait for the bank's response regarding your complaint.
Questions and Answers about Complaints at the Central Bank
1- Which institutions does the Central Bank supervise?
The Central Bank supervises multiple banks, commercial banks, cooperative banks, investment banks, development banks, exchange banks, savings banks, credit unions, credit, financing and investment companies, real estate credit companies, leasing companies, exchange brokerage companies, securities brokerage companies, securities distribution companies, development agencies, mortgage companies, credit companies for microentrepreneurs and small businesses, payment institutions and consortium administrators.
2- Can I file a complaint against an Institution authorized to operate by the Central Bank?
Yes, complaints may be filed by customers and users of products and services from financial institutions and other institutions authorized to operate by the Central Bank, such as credit unions, payment institutions and consortium administrators, whenever there is evidence of non-compliance with legal and regulatory provisions whose supervision is the responsibility of this Agency.
3- Does a complaint to the Central Bank have the same effects as a lawsuit?
No. The Central Bank acts in the administrative sphere and does not replace legal action. Therefore, if your problem is not resolved by the Central Bank, you can file a lawsuit.
4- Does the Central Bank regulate the waiting time in bank queues?
No. The Central Bank does not regulate waiting times in queues. There are state and municipal laws that address this issue. It is up to consumer protection agencies (Procon, Prodecon, Decon) to provide guidance on this topic.
5- Does the Central Bank set the value of fees charged by banks?
The Central Bank does not determine the amount of fees. However, there are some services that banks must provide free of charge. Subject to the prohibitions, each institution is free to establish the amount of its fees.
Taking Legal Action Against a Bank: Is It Worth It?
Many people wonder whether it is worth taking legal action against a bank. Is it feasible? Is it worth it? To answer this question, first of all, you need to know the extent of your problem with the banking institution.
We know that most of the problems involving customers and banks are issues that are easier to resolve through a complaint to the bank's own ombudsman or even by making a statement to the Central Bank.
However, when the situation is more complicated and involves larger amounts, the customer may consider filing a lawsuit against the financial institution, knowing that this will be a last resort, after exhausting administrative avenues for resolving the conflict.
One option for those who were unable to resolve the issue through conventional means is to file a lawsuit in Small Claims Court in your region, which is the competent body to process cases of up to 40 minimum wages. It is important to emphasize that, for cases of less than 20 minimum wages, it is not mandatory to appoint a lawyer.
Another advantage of JEFS that cannot be forgotten is the absence of legal costs for litigants, that is, you will not need to pay anything to file a lawsuit against the Bank.
To be successful in a case before the Small Claims Court, it is important that you gather as many documents as possible, such as contracts, bank statements, emails, collection letters, proof of payment, etc.
Another fundamental thing in this type of process is to have all the details of the Bank against which you are going to file the lawsuit: address, telephone number, CNPJ, name of the manager, among other important information so that the justice officials can locate the financial agent.
And as previously mentioned, there is no need to hire a lawyer, although if you have the means, this is highly recommended, considering that in more complex cases the assistance of a specialist will be essential for you to be successful in the dispute.
Therefore, now that you know all the details about how to file a lawsuit against a bank, it is up to you to decide whether or not this is viable, whether it is the best solution or not.
Other forms of complaint against a Bank
If you don't know, nowadays there are several ways to complain and show your dissatisfaction with banking services. This means that you are not obliged to accept any type of illegality on the part of any agent of the country's financial system.
Unfortunately, nowadays, all sorts of irregularities occur in banking transactions. People are paying excessive interest or fees, others have their credit ratings listed without owing a single cent. In short, there are all sorts of complaints.
If, like many Brazilians, you have complaints about banking services or customer service, you should know that society has increasingly created mechanisms to give voice to dissatisfied people. Here we will give you just a few examples of how you can complain about abusive practices by banks.
You can choose between some of the complaint methods or you can even use all of them until your problem is finally resolved. Remember that first of all it is important to try to resolve the problem with the bank you have complaints about and only after that you can take other actions to protect your rights.
Complain here website
The Reclame Aqui website is a private platform, but it has helped many people solve their problems with financial institutions such as the Social Bank por exemplo, que tem um boa reputação na plataforma.
Reclame Aqui works as follows: the person who wants to make a complaint registers on the website, makes their statement in writing, being able to present any documents they deem necessary and completes the request by generating a protocol.
After this, the Reclame Aqui website itself contacts the company complained about, which normally informs its version of the facts and often solves the customer's problem.
Most companies respond very well to complaints made on this platform, while others don't respond at all. But in general, it's worth trying to make a complaint on the website. Access here to learn about the service.
Procon
A well-known body among Brazilians is Procon, always remembered for its fight to defend consumers. Procon is linked to the States and serves the entire population when it comes to consumer protection codes.
If you have easy access to this body, a complaint to Procon may be a viable alternative. It is known that financial institutions as a whole, especially banks, often have serious problems with their customers, and Procon may be the defender of the weaker side at this time.
Another advantage of seeking out Procon to file a complaint is the fact that it is a public service, that is, completely free, in which the consumer can have a strong arm in their defense against the abuse of power by large corporations.
Important Notice
The Achei Celular website is an independent project that has no connection with the Banco Social Bank nor with government consumer protection entities. The purpose of this article was only to inform about the telephone number of the Social Bank and other forms of contact with the institution, for informational purposes only. If you have any complaints to make, look for the companies' official channels and under no circumstances leave any personal data in the comments field.
