As with most companies in the group, there are three Shoptime phone numbers to contact Customer Service. Check them out!
In addition, there are many other numbers to call the Shoptime card center. As well as some other different means of contact. For example, chat, email and social networks.
In order to get to know each of them, come with us. Now you can learn all the ways to get in touch with Shoptime. You can also learn more about this company!
Shoptime contact telephone number
First, let's look at the three numbers you can use to contact Customer Support. Depending on your region, you will need to choose one of them to call. They are:
- From the capital or metropolitan region, dial: 4003-9898;
- In other regions, the contact number is: 11-4003-9898;
- Only in the state of Rio de Janeiro you must call: 0800-229-9898.
As we have already mentioned, there are several other means of contact. Including some alternative Shoptime telephone numbers for certain situations.
First, you can contact the Shoptime Telesales number. Just dial: 4003-1020 in capitals. Or else, 021 (11) 4003-1020 to other areas.
In addition to speaking to Shoptime Telesales, another common contact that customers seek is Card Center. The numbers to speak to this relationship center are:
- 4004-7990 only in capitals or metropolitan regions;
- 0800-704-1166 any other region.
Although Shoptime does not have an ombudsman to assist customers, the card center has its own ombudsman. In this case, you need to call:
- Unlike the others, this contact is valid for any region: 0800-722-0401;
- In addition, they provide a special number to assist people with disabilities: 0800-020-7410.
Just remember that the ombudsman's office only operates on weekdays between 9:00 and 18:00. Obviously, there is no service on holidays.
Online support
Now that we know what Shoptime's phone number is, let's also look at other contact options. After all, you may not be satisfied with just making a phone call.
There are several ways to talk online. Among them, there is the Shoptime customer service page, website.
In addition to this page, customers also have access to online chat. However, it is necessary to open an account on the Shoptime website first.
So, start by creating an account on the page. Then, when it's ready, just log in and you can send your questions or complaints via chat.
Before you start typing, be careful! The character limit per message is 500. So, think carefully about what you're going to write, okay?
Otherwise, your message may be too long and not bring the expected response.
Or, you can simply send a message to Shoptime's official customer service email, which is: atendimento.shop@shoptime.com.br.
Or, you also have another means of online service through Shoptime's social media. For example, Facebook, Twitter and Instagram also.
There are several ways to contact this company, so use whichever one you prefer!
Meet Shoptime
Shoptime is a Brazilian retail company that has a website e-commerce. It currently belongs to B2W Digital, along with other companies such as American and Submarine.
Among the most notable aspects about Shoptime is the huge variety of products this company offers.
Shoptime Deliveries
In general, shoptime products are only delivered on weekdays, that is, between Monday and Friday, from 8:00 am to 9:00 pm.
Sometimes, changes may occur in schedules, especially when there are unforeseen circumstances.
Delivery times will vary depending on where the customer lives, as well as other factors that may delay or advance delivery.
Once you are informed of the deadline, remember to disregard weekends and holidays, okay? Only business days count.
Always ensure that an adult with identification is available to receive the delivery. Otherwise, the delivery attempt will fail.
If they go to your address three times and fail to deliver, the product will be returned to the Distribution Center. Therefore, avoid this type of situation from occurring.
Exchanges and Returns
If you are not satisfied with a product, you can exchange it or even return it, provided it is in the correct condition.
First of all, the deadline must be respected. It is only possible to return or exchange products for a period of 7 days after delivery.
On the other hand, if there is any type of damage to the product, the deadline is only 2 days. The customer must immediately inform customer service about the problem.
Exchanges can only be made if the original packaging and all accessories are present. It is also very important to keep the product's seal or label.
So, be very careful with all of this, in case you need to exchange your product at the last minute, okay?
Finally, there are a few ways to cancel a delivery if you change your mind. If you have an account on the Shoptime website, you can cancel an order through it.
Or, you can call the Shoptime phone number, as we saw before.
