See here the telephone number and other ways to contact Sercomtel
If you are a Sercomtel customer, you may eventually need to speak to the company, whether to make a complaint, ask a question, praise the operator, etc.
At these times, it's good to know which Sercomtel phone number to call.
However, even if you are not a customer of the operator, the need to contact the company may arise, especially if the intention is to contract a service.
Therefore, in this article we will talk about the operator's various customer service channels, including Sercomtel phone number, and what is the function of each of them.
What is Sercomtel?
Sercomtel is a telecommunications company in the state of Paraná with headquarters in the city of Londrina.
The operator is the only public company in the sector and offer fixed and mobile telephony services, GSM and 3G, as well as long distance with code 43 and high-speed internet.
Sercomtel Telephone
To talk to Sercomtel regarding its products and services, the user has at their disposal several customer service channels via telephone and internet and each of these channels is specialized in specific subjects.
So, let's talk here about which Sercomtel phone number call according to your demand.
Sercomtel Customer Service
In general, Customer Service is the main channel of contact with a company. In Sercomtel Customer Service It is possible to obtain information, make complaints, give compliments.
Furthermore, even if your demand cannot be met in the channel, certainly at speak to a Sercomtel attendant from the Customer Service Department, they will be able to inform you which specific channel is for your request and how to get in touch.
To speak to Sercomtel SAC, customers can call:
- 103 43 – if you are calling from a landline number
- 105 1 – if you are using a mobile phone network
Sercomtel Ombudsman
The ombudsman is the last service channel within the company that the customer should turn to in order to resolve any issue.
In this sense, if an issue cannot be resolved through other service channels, the next step should be to contact Sercomtel Ombudsman to solve a problem.
To speak to this channel, the customer must call the humerus 0800 400 0430 from Sercomtel.
When contacting the Ombudsman, documents from the service provider must be requested.
In addition, you must have the service protocol for other channels previously contacted to resolve the demand.
Contact Us Sercomtel
In addition to the SAC service channel, the company also offers customers through the Channel Contact Us Sercomtel.
To contact the company through this channel, the customer must fill out the form available at the link.
The page requests information that must be filled in correctly for more effective service.
In the case of an individual, the following information is requested on the form:
- Full name
- CPF
- Contact Telephone Number
- Occurrence
- Operation
- Location
- Subject
- Message
For legal entities, the following will be requested:
- Company Name
- CNPJ
- Contact Telephone Number
- Occurrence
- Operation
- Location
- Subject
- Message
Other Sercomtel service channels
In addition to the aforementioned service channels, it is also possible to resolve issues and resolve doubts regarding Sercomtel through the Communication Intermediation Center – CIC Sercomtel, on the phone 142.
Sercomtel reporting channel
However, if what you need is to make a complaint or check the status of a complaint already made, the process must be carried out through form available at the link.
On the page, the user must fill in basic information and choose the topic of the complaint, which can be:
- Harassment or discrimination
- Conflict of interest
- Fraud, corruption or bribery
- Irregularity in bids and contracts
- Theft or robbery
- Misuse of goods or services
- Violation of the code of conduct
- Violation of laws, rules and regulations
- Others
When choosing the type of complaint, the user must provide other information about the incident. The more detailed the information, the more effective the resolution of the problem.
Additionally, the user can send documents anonymously to the following address: ARC Institute – Sercomtel – Report number.
It is still possible to make a complaint by phone by calling the number 0800 878 2473. It is worth noting that in this case, opening hours are from Monday to Friday, from 8 am to 6 pm, except national holidays.
Sercomtel in-person service
If any demand has not been resolved over the phone, the customer can resort to a Sercomtel in-person service in one of the company's units.
To find out which store is closest to you access the pages of Sercomtel stores.
Sercomtel social media support
If the customer wishes, it is possible to contact the operator through social networks. To do so, simply send a message to the official page of the company. Sercomtel on Facebook.
Complaint channels
Unfortunately, it is often not possible to resolve a demand through the service channels provided by Sercomtel.
In this scenario, the user can resort to available external channels to resolve demands related to the services and products offered by the operator.
Among the main service channels are the complaints website Complain Here. Reclame Aqui is a website where any user can register a complaint about a company.
Once a complaint is registered on the website, the company may or may not respond to it. If the customer finds the response satisfactory, they leave positive feedback, otherwise the feedback is negative.
Automated rankings for the company are generated using the website data. In addition, the website itself creates evaluations for companies based on its own criteria.
Furthermore, with the service protocol for customer service Sercomtel customer service channels in hand, the user can register a complaint in the Anatel, through the agency's website, application available for Android and iOS or, also, through Anatel telephone number 1331.
Anatel's customer service is available from Monday to Friday from 8 am to 8 pm. Once a complaint is registered, the operator will have five business days to respond to the customer's request.
However, it is worth remembering that Anatel should only be contacted if the operator has not resolved a demand, or the response has not been considered satisfactory.
In this sense, before contacting the institution, the user must try to resolve the problem through the company's customer service channels via the internet or through Sercomtel phone number.
