Sabesp Telephone
Sabesp – Basic Sanitation Company of the State of São Paulo – provides customers with several numbers and online service channels, in addition to physical branches, prepared to meet any demand related to the company's services.
However, like any other company, the company also has a main number, which can be used for almost all issues.
In this case, the channels of the Sabesp Call Center are:
- 195
- 0800-0550195.
Even if you are unable to resolve a specific issue by speaking to the operators at these numbers, by calling the call center you can access information about other numbers and service channels.
In any case, calling several numbers or spending hours on the internet trying to resolve an issue may not be pleasant.
Therefore, in this post we will talk about all Sabesp service channels and which service they are aimed at.
Contact Us Sabesp
Sabesp's Contact Us channel has specialized support for emergency services and commercial services.
Sabesp Emergency Services
To talk about emergency matters such as lack of water, leaks, or blocked sewers, users can call the following numbers:
- 195 if you are talking about the Metropolitan Region of São Paulo
- 195 / 0800-0550195, if you want to say Interior or Coast
It is important to remember that all calls are free and service is available 24 hours a day, every day of the week.
Sabesp Commercial Services
To discuss bills, request a second copy of a bill – in case of loss or non-receipt –, request services, among other matters, the user has the following service channels at their disposal:
Metropolitan Region of Sao Paulo
- 0800-0119911 – the opening hours for the channel are Monday to Friday from 7am to 9pm and Saturday from 7am to 1pm
- 0800-7773700 – for people with hearing or speech impairments – The channel is open from Monday to Friday from 8am to 6pm and on Saturdays from 8am to 5pm
Interior and Coast
- 0800-0550195 – the opening hours for the channel are Monday to Friday from 7am to 9pm and Saturday from 7am to 1pm
- 0800-0160195 – for people with hearing or speech impairments – The channel is open from Monday to Friday from 7am to 9pm and on Saturdays from 8am to 5pm
Sabesp Ombudsman
The Ombudsman's Office should be the company's last channel for customers to turn to. In this sense, before contacting the Ombudsman's Office, you should use Sabesp's Relationship channels to try to resolve any demand.
If the request is not met by other service channels, Sabesp Ombudsman can be triggered.
Contact with the channel can be made via telephone, email or through a form on the company's website.
Sabesp Ombudsman Telephone
To speak to the Ombudsman by phone, the customer must call the number 0800 – 055 05 65 from any region of the state of São Paulo.
However, it is important to remember that opening hours are Monday to Friday from 8am to 6pm, excluding holidays.
Sabesp Ombudsman Email
To speak to the Ombudsman via the company's email, the customer must send their email to the address ouvidoria@sabesp.com.br.
Sabesp Ombudsman Form
The Sabesp Ombudsman form must be completed if a service has already been requested from the company and has not been provided or considered unsatisfactory, or in the event of criticism or complaints about services provided by the company.
To access the Sabesp Ombudsman form Click here.
Sabesp In-Person Service
If a problem has not been resolved via phone call or internet, the customer can go to a Sabesp agency and request in-person assistance.
Click here to find the agency closest to your home.
Sabesp Chat Support
To speak to Sabesp, the user can contact the Company via Online Chat. To speed up the service, it is important to have the customer's data on hand.
In addition, information such as reason for contact, municipalities, among others, will be requested.
To access Sabesp Online Chat click on the link.
Talk to Sabesp on Social Media
Social media can be a great way to communicate, including between businesses and customers.
Therefore, Sabesp has communication channels, which are generally used to disseminate news and details about services.
But these channels can also serve as a way for customers to talk to companies, ask questions about services, make compliments, complaints, among other demands.
Check out Sabesp's social media pages below.
Complaint Channels
The channels made available by companies are not always sufficient to meet their customers’ demands.
In these scenarios, many customers need to resort to other means to solve problems related to the services and products offered by the company.
Among the main complaint channels for services and products are the r websitesComplain Here and the consumer.gov.br.
Reclame Aqui aimed at solving consumer problems with companies. Therefore, any user can register a complaint about any company.
Once the user registers the incident on the website, the company may or may not respond. If the customer considers the response satisfactory, they will leave a positive review of the company, otherwise the review will be negative.
From the data, the website generates automated rankings for the company.
These rankings indicate whether the company is good or not; percentage of complaints answered; resolution rate; consumer rating; and assessment of whether or not the consumer would do business with that company again.
In addition, the website itself creates evaluations for companies based on its own criteria.
So that the company can respond in a timely manner, if it is registered on the website, it receives a notification with details whenever it is involved in a complaint.
The website consumer.gov.br, created by the Ministry of Justice as part of the National Consumer Defense System, works in a very similar way to the previous case.
On the government website, the customer registers their complaint and the company has up to 10 days to respond. However, the procedure is only valid for companies that have voluntarily registered on the website.
However, as the Sabesp It is not registered on the website and it is not possible to monitor complaints about it on the website, nor to monitor complaints reports, user satisfaction and the company's response time on the website.
Finally, if the customer is unable to resolve issues through any of the channels provided by Sabesp and any other channel mentioned above, they should resort to other complaint channels such as:
- Procons
- Common justice
- Regulatory Agencies – Anatel
- Small Claims Courts
These channels are often effective in resolving consumer demands. However, the processes can take more time and may involve some expense.
Therefore, the first step should always be to try to resolve any issue with the company, through the Communication Channels. Sabesp Service or through the Sabesp Ombudsman.
