RGE SUL Telephone: see how to contact the company
Rio Grande Energia, also known by the acronym RGE, is one of the concessionaires responsible for the energy service electricity distribution to the municipalities of the state of Rio Grande do Sul. Founded in 1998, and headquartered in São Leopoldo, the company had as its first Chairman of the Board of Directors the engineer from Rio Grande do Sul João Augusto Chagas Pestana and, as its first CEO, the executive from São Paulo Wilson Ferreira Júnior.
RGE is part of the CPFL Energia Group and serves 381 cities in the state of Rio Grande do Sul, which represents a population of 3,763,490 inhabitants. In other words, 65% of the state's population. To supply this entire population, RGE has 147 substations, a 151,682 km distribution network and 1,154,788 posts.
In 2019, Rio Grande Energia was incorporated by RGE Sul Distribuidora Gaúcha de Energia S/A, formerly AES Sul. However, it kept its trade name RGE.
Want to get in touch with the company? Read on to check out your RGE Sul phone options.
RGE South Telephone
Due to the process of grouping the RGE and RGE Sul concessions, which took place in January 2019, the 0800 number of the former RGE Sul ceased to exist. As there were two companies, there were also two different contact numbers. Now, with the grouping, the numbers for customer service have also been unified.
To contact the company, call the following telephone number: 0800 970 0900. It serves all customers in the 381 municipalities of RGE.
Help Center
If you prefer not to call, you also have the option of accessing the Help Center at website. There you will find a search bar, a series of options to find a solution to your question by category, as well as a list with examples of frequently asked questions such as:
- Do I need to be registered for the social tariff or is everyone who consumes up to 220 kWh exempt?
- What do I need to register as low income and be entitled to the discount?
- Who is entitled to the low-income benefit? What can be done to obtain it?
- Will all types of social tariffs be exempt? (BPC, Quilombola)
- How long does it take to register as low income with CPFL/RGE?
Online Form
Another option is the Online Form. This channel, however, is exclusive to the Energy Efficiency program – ANEEL. To access it, go to page Contact – RGE.
Digital Agency
Those who wish can also contact RGE through the Digital Agency. Just access the website.
CPFL Energia App
Another great way to contact RGE is through the CPFL Energia app. It is available for free download on cell phones and tablets with Android, iOS and Windows Phone operating systems.
SMS
If you want to deal with problems related to power outages, you can also contact us by SMS. Just send your code, which is on your energy bill, to the number 27350. Your request will be answered soon.
Ombudsman
If the company's other customer service channels have not adequately resolved your issue, you can also contact the Ombudsman. The service aims to deal with these cases.
To contact us, call the number: 0800 541 3336.
Press
If you wish to contact the press department, the company provides an exclusive channel. The service is available during business hours and on-call. Check out the options below:
Telephone
Call the numbers: (51) 3286-5933, (51) 99916-5136 or (51) 99807-4993.
In addition to telephone numbers, you can also contact us via email. Send your request to: imprensa@sergiostock.com.br
Social media:
You can also interact with RGE through social media. Like, comment and share posts, contact us via direct message and stay informed of the latest news through one of the networks below:
What to do about reimbursement for appliances in a power outage?
Most consumer complaints involving RGE Enegia are precisely about the reimbursement for burned devices in cases of power outages.
Unfortunately, power outages are very frequent and when they happen, they damage and burn out several electronic devices, especially the more expensive ones, such as refrigerators and televisions.
In these cases, it is common for the consumer to contact RGE Enegia with the aim of requesting compensation for the loss caused by the system outage.
But after all, do you know what your rights are in these cases and how to act?
According to article 22 of the Consumer Protection Code, energy distributors have the duty to provide adequate and safe services to consumers.
In cases where companies fail to comply with the rule, causing devices to burn out, for example, they are obliged to pay the consumer for the damage caused.
The consumer has a period of 90 days to make the payment request and the company must inspect the damaged equipment within ten days.
After the inspection, the energy distributor has another 15 days to inform the consumer of the results of the inspection.
After the inspection result, if the problem is confirmed, within 20 days, the company must repair, pay in cash or replace the burned-out device.
Therefore, if you have had any device damaged, try to contact RGE Enegia through one of the channels provided in this article as soon as possible.
If your problem is not properly resolved, you can still question it at PROCON or ANEEL. Don't waste time, seek your rights!
How to make a complaint to Procon
We hope that your situation with RGE Energia does not reach this point, but it is not uncommon for people to make complaints to PROCON about the service provided by energy distributors.
Unfortunately, in Brazil, companies still insist on disrespecting consumers' rights, and when this happens, there is no other way out than to seek out your rights.
PROCON is the acronym for Consumer Protection and Defense Program. It is a foundation created to solve problems between consumers and companies.
Therefore, if you have had any problems involving RGE Enegia, filing a complaint with PROCON may be an alternative.
This foundation has a direct link with the Department of Justice, thus, it is a highly regarded institution within the Brazilian State, and is able to resolve the most diverse problems involving energy distributors.
It is important for you to know that PROCON is present in all Brazilian states, precisely to better meet the demands related to compliance with the standards of Consumer Protection Code.
The primary objective of this body is precisely to prevent abuse by companies in their relationships with their customers, always intervening when necessary.
As provided for in the Consumer Protection Code, PROCON and other entities that were created to protect consumers make up the National Consumer Protection System.
If you want more information about PROCON in Rio Grande do Sul, access here.
What is the deadline for a power cut due to non-payment?
We know that Brazil is currently experiencing a difficult time. With an economic crisis that never ends and unemployment at an all-time high, people are facing financial difficulties.
As a result, it is not uncommon for there to be delays and even non-payment of some bills, such as the RGE Sul energy bill.
When this happens, it is common for consumers to be concerned about a possible power outage, something that is very likely to happen.
For this reason, it is important for you to know that there is no specific number of bills or days late in the law that would allow the suspension of the energy supply.
In this way, the energy distributor can even count the electricity of a consumer with just one overdue bill.
However, for this to actually occur, prior communication is required. of at least 15 days.
Therefore, if RGE Sul or any other energy company cuts off the electricity to a home or commercial establishment without prior notice, it will be obliged to pay compensation.
Even if the Account is in arrears, the obligation in this case is to provide prior notice.
The purpose of this article was only to present informative data such as the telephone number of RGE Energia or RGE Sul.
