Whether it's time to sell or buy a product, both parties are looking for savings, so it's more advantageous when you can get a discount on the purchase or get a higher value on the sale than in traditional stores.
OLX is a company that resells various products online, currently attracting the attention of millions of Brazilians who advertise on the site.
What still raises doubts is how to contact this company in case of a problem, that is, the telephone numbers and call centers that are available. Find out a little more now about the details that make OLX a good site to advertise your sales.
OLX contact numbers
The company offers free online advertising services, and also answers many questions through its call center, which is located in the city of Rio de Janeiro.
The central telephone number is 21 3799-8501.
This gives customers one more option than simply filling up the company’s inbox.
OLX Email
Currently the OLX contact email is noreply@olx.com.br. In general, it responds quickly and there is always more than one person on the team to answer questions via email.
Contacting via chat
If you have contacted us by email and have not yet received a response, you can rest assured.
The chat will always provide you with instant messages and information, always handled by an OLX representative. It is there to streamline communication between sellers and advertisers on the platform.
What to find on the OLX website
Several advertisements are placed on the website every day. OLX, selling practically anything you can imagine.
The website is well organized and developed, with several functions within it to help you in your search. One of them that we consider very useful is the possibility of checking the ads that are in your region or by state.
OLX social networks
You can check out all the company's news and even some announcements that are highlighted on its fan pages.
If you want to access what each one can show you, follow the links below:
Ways to complain to OLX
There are several customer service channels available, including the Customer Service Department (SAC). Not all companies always provide the best service, but in general, OLX's complaints rate is low.
If you have any major problems, you can contact the Procon in the city where you live and report the problem to an attendant. They will then contact OLX directly.
The OLX app
As the largest shopping website and application in the Brazilian market, OLX has a very practical, dynamic and modern app.
When the application undergoes an update, you will be notified by a notification on your smartphone or when you are browsing the store on your operating system.
In general, it is a lightweight app that can be downloaded on many smartphones with a good Internet connection. This is the right app to advertise your products.
Below are the links to access the app, both on the official Play Store and Apple Store. Remember that downloads are free.
Are you thinking about advertising on OLX? There is no doubt that the company offers a lot of security and convenience to those who advertise online, thus generating faster sales and purchases, at good prices.
OLX Ombudsman
The larger your company, the more necessary it is to establish an ombudsman service to address the demands and problems of your customers.
In that regard,OLX It also has an Ombudsman service to assist its customers in cases of complaints.
Without a doubt, consumers are increasingly demanding and companies need a specific service channel to understand their relationship with the company and, as the name itself reminds us, to listen to the customer.
What is an ombudsman?
The ombudsman is a specific body that exists within the company and plays a very important role.
This is because it is through this sector, the ombudsman's office, that the company can evaluate, identify and monitor the service standard of its staff.
In general, people end up contacting an ombudsman when they have a problem with OLX and common care, unfortunately, cannot resolve this issue.
What is an ombudsman's office for?
The ombudsman, therefore, must listen to its customers' complaints and has the duty to ensure that the demand is always investigated and evaluated in an impartial and fair manner.
Each company defines its own approach and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality.
Others choose to select their own employees, who are already familiar with the company's values, exchange or return policy, and refund processes.
At the Ombudsman's Office OLX, you can present compliments, suggestions, requests, complaints, statements and claims.
The interesting thing about the ombudsman is that, in addition to investigating your issue, it also has an effect on the company.
Difference between ombudsman and customer service
Many people end up wondering about the difference between the ombudsman and the SAC, or they end up getting confused when choosing which service channel is most appropriate for their needs.
Therefore, it is very important to know the difference between an ombudsman and a customer service department.
SAC, also known as Customer Service, is a channel made available by companies to meet the initial demands of a consumer.
At SAC, you can request information, clarify doubts, cancel your purchase and even make a complaint.
Please note that complaints to SAC have a time limit to be resolved: 5 days from the date your complaint is registered.
Some companies, such as telephone, energy, cable television, air or road transport companies, banks or health insurance companies, are required to offer a customer service channel through SAC.
Others, on the other hand, are not required to create this channel. However, if you really care about your service, it may be interesting to offer a customer service center.
The ombudsman, on the other hand, should not be your first contact with the OLX, since it is a problem investigation channel. In many cases, it is necessary to present the protocol number obtained from SAC.
When to contact an ombudsman
So, the answer to when to contact an ombudsman OLX is already very clear.
The ombudsman should be contacted after all possibilities of negotiations and contact with the company through the most traditional channels have been exhausted.
Therefore, consider contacting an ombudsman as your last resort, as a specific channel to open a report about your problem.
Leave it until you contact the ombudsman when your problem is not resolved by customer service.
How an ombudsman works
The ombudsman, upon receiving your complaint, will receive each piece of information presented by the customer.
The employee will then check the service and see if there are any errors. If an error is found, the company will receive feedback with “corrective measures” to prevent this type of thing from happening again.
In general, the ombudsman service usually works very well! They do a very serious job and consumers usually evaluate the service as positive and, above all, satisfactory.
How to contact the OLX ombudsman
Each company has a specific channel for the ombudsman. The ombudsman, in general, can be established by telephone or email. In the case of OLX, We have already made all contact channels available above.
Other forms of OLX service
Remember that the ombudsman's office should be the last resort, precisely to open a call or an occurrence and that, in most cases, it is necessary to present a protocol.
If you want to take your complaint to court, you need to gather as much information as possible to attach to the process.
But before that, try to resolve the issue as amicably as possible. Therefore, take advantage of the company's other customer service channels and try to resolve the issue through them.
Didn't solve the problem? Contact Reclame Aqui
If you still haven't resolved your issue, a great way to get in touch with OLX and force her to solve the problem without necessarily starting a process, It's Reclame Aqui.
Reclame Aqui is one of the best and most efficient communication channels between consumers and companies.
There, the response rate is usually high, as is the resolution rate.
Now that you know what an ombudsman is and what it is for, you can decide whether it is the right time and channel to contact the company, or even file a complaint with Procon.
You've certainly heard of the Consumer Protection and Defense Office, better known as Procon, am I right? But after all, do you know what Procon is, what it's for and how it can help you?
Procon: What is it and how can it help you?
Procon is an institution focused precisely on consumer protection. And this is the result of movements since 1840, in the first Commercial Code.
But Procon, as we know it today, is the result of a partnership with the Department of Justice, which has a Procon unit in each state of the country.
The first Procon, however, appeared in 1976, in the city of São Paulo. Initially, Procon was called the Executive Consumer Protection Group.
With the Consumer Protection Code, in its 1990 edition, the activities of Procons spread throughout the country only became stronger.
Procon's objective is to ensure that companies, large or small, national or multinational, comply with current commercial laws.
In this way, illegal, deceptive or fraudulent activities can be monitored and corrected, thus ensuring a fair market for consumers.
Procon and the consumer protection code
Thus, Procon is based on the Consumer Protection Code, which governs commercial relations throughout the country.
This code discusses very important aspects for consumers, such as:
- Delivery time
- Product not delivered
- Misleading advertising
- Warranty Information
- Abusive practices
- Product liability
- Right of exchange
- Among other basic consumer rights
Some states, such as Alagoas, for example, provide an explanatory booklet with a given point in the Consumer Protection Code. To access this booklet, just click this link.
Therefore, all analyses and assessments are based on this consumer protection document, regardless of where the consumer lives. This is because the CDC, like the Consumer Protection Code, is valid throughout the national territory.
What is Procon for?
Now that you know what Procon is, you need to understand what it is for!
However, it seems that the information has already become clear in the previous topics. As the name of the organization itself suggests, the idea of Procon is to protect consumers from abusive practices, including OLX.
But to do this, you need to contact the agency, make your complaint and file your report. But how does this work? That's what you'll learn in the next topic!
How does Procon work?
What not everyone knows is that you can contact Procon before even purchasing a product or service! That's right! You can contact Procon even before signing a contract.
Procon, via telephone, can clarify some of consumers' doubts and thus avoid a bigger headache in the future.
If you have any questions, you can contact Procon's electronic service, which is available on number 151.
Another alternative, if you prefer, is to go to a Procon office in your city or the one closest to your home.
In São Paulo, for example, there are Procons in different neighborhoods. Some of them, for example, have appointments scheduled in advance, on the same day.
In other words, you will go through a screening process with an attendant, who will evaluate your case. Depending on how it goes, you will receive a password to return at the established time.
What can be reported to Procon
Any abusive or illegal activity can be registered with Procon through a complaint, report or demonstration.
Once your right has been threatened or violated, you can contact Procon.
You can rest assured that, in these cases, consumer data is fully protected and is not disclosed to the reported company or anyone else.
The main complaints to Procon are:
- Related to telephone services (fixed or mobile)
- Credit cards and negative name
- Problems with Cable TV Companies
- Non-delivery of products on the established date
How to file a complaint with Procon
Now that you understand what Procon is, the next step is to understand how to file a complaint with Procon.
The first step is to check which Procon unit is in your city and/or state.
Before going there, however, it is a good idea to gather all the documents you have regarding the complaint. Among them, you can use:
- Invoice
- Receipt
- Conversations via email or prints
- Protocol numbers
- Contracts
- Photos of the product if it arrived defective or broken.
If you deliver the conversations, the ideal is to deliver them printed to Procon. Therefore, arrange for the printing.
Another thing you should do before contacting Procon is to try to resolve the issue directly with the seller and/or the store supplying the product through the ombudsman and customer service.
In general, contact information is available on the website's contact tab or at the bottom of the page. You can contact Customer Service (SAC).
If the company does not resolve the issue amicably, then the next step is to deliver these documents to Procon and register the complaint.
Don't forget to present this documentation with an identification document such as ID, Passport or Driver's License and CPF.
Check it out, on the Procon SP website, details of each stage of the complaint.
Small Claims Court
In some situations, another option is to file a lawsuit in small claims court with a company and even request moral damages.
To file a lawsuit in small claims court, you do not necessarily need a lawyer. In other words, you can file the lawsuit yourself!
The first step is to gather all the documentation and go to the Court in your city. Everything that happens in the first instance is free.
On the other hand, if you need to appeal, then you will need to pay for it and you will also need a lawyer.
The compensation is limited to 40 minimum wages. In general, lawsuits take up to 120 days to be heard. If the person wins, the next step is to enforce the sentence.
The purpose of this article is only to inform you about the procedures for contacting OLX. We have no connection with the company and do not encourage any action. All decisions made based on this article are the sole responsibility of the reader.
