Nextel phone: how to contact the operator?
We often need to contact a company with which we have some type of contract or if we want to purchase a new product.
However, there are always several phones that can leave you in doubt.
Certainly, by calling any number of the company, you will be able to resolve your demand, or you will get the correct extension number to speak to the correct Nextel attendant.
However, doing this can be time-consuming and tiring.
Therefore, in this article we will talk about Nextel phone or specific online service channel for each demand.
Nextel Phone
Nextel has several personalized service channels prepared to meet any demand of its customers.
In addition to 24-hour service, there is also a specific channel for checking balances and for people with hearing impairments.
Nextel Call Center
This is the company's main customer service channel, the one used to resolve basically all demands, including complaints, compliments, suggestions, among other things.
To talk to the Nextel Customer Service Center you can call:
- *610 for Postpaid balance inquiry
- *613 for balance inquiry Control
- *611 for specialized care
- (011) 4004-6611 for 24-hour service from any phone
Nextel 24h service telephone
Sometimes, with the normal movement of day-to-day life, it becomes impossible to resolve certain issues during normal business hours or, even so, some demands may actually arise outside of business hours.
That's why Nextel has a customer service channel that operates 24 hours a day.
To talk to the Nextel Channel 24h, call:
- *1050 from Nextel (free call)
- (011) 4004-6611 from any phone
Nextel 0800 Telephone Number
Nextel's 0800 telephone number is customized to serve people with hearing or speech impairments.
If this is your case, call 0800-2006636.
If you do not have any special service needs, the telephone number to use is *1050.
The call must be made from your Nextel device and is free.
Nextel Ombudsman
The first step to resolve any demand should be to contact Nextel's call center.
However, if you have already done this and your problem has not been resolved, you can contact the operator's Ombudsman.
It is possible to contact the Nextel Ombudsman clicking in this link.
When accessing the page, simply fill in the blank fields with customer data and the problem to be resolved.
The channel operates from Monday to Friday from 8am to 6pm and on Saturdays from 8am to 4pm.
Nextel Online Support
To speak to the customer service channel online Nextel, click on the link and follow the instructions on the page.
On the channel you can talk about Press, Human Resources, becoming a client or other topics.
My Nextel Service
For those who prefer the convenience and speed of self-service, Nextel offers an exclusive channel My Nextel that can be accessed via Internet , or through the Nextel app available for Android and iOS.
On the portal My Nextel the customer can resolve various demands related to their account, such as, for example, issuing second copy of Nextel invoice, check balance, change bill due date, among other things.
Nextel social networks
For those who prefer social networks, it is possible to speak to the operator through the page Nextel Brazil Facebook.
The good news is that the company is usually very efficient in responding to its customers.
Additionally, it is possible to contact the operator through the website Nextel on Twitter.
A cool tip that works on both Facebook and Twitter is to use the hashtag #nextelagiliza to make service even faster.
Nextel customer service channel for customers with disabilities
For customers who need accessibility, Nextel offers a special service channel.
Service is provided via video call on the Nextel website, under the tab Contact us or through the Central de Libras application, available for Android and iOS.
Check your Nextel balance
To check your balance, dial:
- *610 if you are a Postpaid customer
- *613 if you are a Control Plan customer
Nextel complaint phone number
If you need to make a complaint, Nextel's channels are:
- *1050
- 011 4004-6611
Additionally, it is possible to make complaints through the Nextel Ombudsman
Nextel Block
If you have lost or had your device stolen, you must contact Nextel by telephone *1050 or 011 4004-6611 to suspend your equipment.
Nextel Business Support
If you have a Nextel company account, you can contact the operator through the following telephone numbers: *1050 or 011 4004-6611. If you prefer to access Electronic Service through the portal My Nextel Companies.
Nextel technical support
Nextel offers technical assistance for Apple, Motorola, Huawei, Alcatel LG, Blackberry, Sansung and Positivo devices.
Access the link to find out about locations, opening hours and available telephone numbers.
Nextel in-person service
If you need to resolve an urgent problem, a good option may be to look for a Nextel store for in-person assistance.
Access the Nextel website and find the store closest to you.
Other complaint channels
The channels provided by Nextel are not always able to resolve all of its customers' demands.
In this sense, the user can resort to other means to solve problems related to the services and products offered by the operator.
Reclame Aqui website
Among the main service channels are the complaints website Complain Here.
Reclame Aqui is a website where any user can register a complaint about a company.
Once a complaint is registered on the website, the company may or may not respond to it.
If the customer finds the answer satisfactory, he leaves positive feedback, otherwise the feedback is negative.
Automated rankings for the company are generated using website data.
In addition, the website itself creates evaluations for companies based on its own criteria.
Thus, with Nextel's customer service protocol, the user can register a complaint with Anatel, through the website, through the agency's application available for Android and iOS, or through Anatel telephone number 1331.
To know in detail How to file a complaint with Anatel, click on the link.
Anatel's service It operates from Monday to Friday from 8 am to 8 pm. Once a complaint is registered, the operator will have five business days to respond to the customer's request.
Watch the video below and stay tuned for tips about Nextel.
