Netshoes It is a store that sells sporting goods and products, known throughout Brazil and having a vast collection, both with clothes made in Brazil and from abroad.
The company is also known for delivering its goods throughout the country, in partnership with the post office. If you are looking for sneakers or clothes, check out the Netshoes website and you will find a lot of good stuff.
Remember that all articles are geared towards sports tastes, be it football, basketball or others. But our focus here is to offer you the largest number of telephone numbers to contact Netshoes.
Netshoes Relationship Center
Netshoes has a Customer Service Center that can meet all customer profiles and needs. In addition to the information about customer service available on the website, you can contact them 24 hours a day to answer questions before and after your purchase.
Write down the Netshoes contact numbers:
(11) – 3028-5355
(11) – 3070-6999
For those who are afraid or have doubts about making their first purchase on the website, you can do the entire process over the phone. You will only need to provide the credit card you use for purchases and you will then receive your payment slip, via email or in any other way you prefer.
Customer Service – SAC
It operates 24 hours a day, 7 days a week, including holidays. It is through the SAC that you have the simplest and quickest channel to obtain information about a product.
Depending on where you are calling from, there may be a charge per call.
Write down the telephone numbers for SAC:
(11) – 3028-5380
For those who wish to work for or be a supplier to Netshoes, the company works with wholesalers. Depending on the number of items you have and the quantity, you can negotiate sales to CNPJs.
Always look for a discount, after all, the more you buy, the bigger the discount on the price can be. The phone number is open from Monday to Friday, 8am to 6pm.
Netshoes Chat Online
In addition to calling 0800 or other Netshoes Customer Service numbers, you can resolve other queries via chat, using a mobile device or even your PC.
When you chat with a company representative, you can ask any purchase details and the employee will have access to your data. Remember that the chat is only available during business hours, from Monday to Saturday, 8 am to 6 pm.
Does Netshoes have an Ombudsman?
So far, Netshoes does not have an official Ombudsman's Office and has not given a statement on when it will be opened. This is the channel where you can deal with various issues, 24 hours a day, as large Brazilian companies already do.
In general, the Ombudsman's Office is the last channel that customers seek before contacting the Justice Department, which most often happens when they have been deceived or have had some type of problem with their service, with the arrival of products or a similar situation.
If you have this problem, you can report it as many times as necessary on SAC, (11) – 3028-5380. But if you don't have a convincing answer, you can seek out your rights as a consumer.
The ombudsman is a specific body that exists within the company and plays a very important role.
This is because it is through this sector, the ombudsman's office, that the company can evaluate, identify and monitor the service standard of its staff.
In general, people end up contacting an ombudsman when they have a problem with Natshoes and the regular service, unfortunately, cannot resolve this issue.
What is an ombudsman's office for?
The ombudsman, therefore, must listen to its customers' complaints and has the duty to ensure that the demand is always investigated and evaluated in an impartial and fair manner.
Each company defines its own approach and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality.
Others choose to select their own employees, who are already familiar with the company's values, exchange or return policy, and refund processes.
At the Ombudsman's Office Netshoes, you can submit compliments, suggestions, requests, complaints, statements and claims.
The interesting thing about the ombudsman is that, in addition to investigating your issue, it also has an effect on the company.
Difference between ombudsman and customer service
Many people end up wondering about the difference between the ombudsman and the SAC, or they end up getting confused when choosing which service channel is most appropriate for their needs.
Therefore, it is very important to know the difference between an ombudsman and a customer service department.
SAC, also known as Customer Service, is a channel made available by companies to meet the initial demands of a consumer.
At SAC, you can request information, clarify doubts, cancel your purchase and even make a complaint.
Please note that complaints to SAC have a time limit to be resolved: 5 days from the date your complaint is registered.
Some companies, such as telephone, energy, cable television, air or road transport companies, banks or health insurance companies, are required to offer a customer service channel through SAC.
Others, on the other hand, are not required to create this channel. However, if you really care about your service, it may be interesting to offer a customer service center.
The ombudsman's office, on the other hand, should not be your first contact with Netshoes, as it is a channel for investigating problems. In many cases, it is necessary to present the protocol number obtained from the SAC.
When to contact an ombudsman
So, the answer to when to contact an ombudsman Netshoes is already very clear.
The ombudsman should be contacted after all possibilities of negotiations and contact with the company through the most traditional channels have been exhausted.
Therefore, consider contacting an ombudsman as your last resort, as a specific channel to open a report about your problem.
Leave it until you contact the ombudsman when your problem is not resolved by customer service.
And if you are having trouble tracking your purchases in this online store, watch the video below and clear up your doubts:
Phone number to make a Netshoes card
Through a partnership with Banco Itaú, the company has its own credit card which can be used and converted into various benefits.
You can check here the times when you can call the Netshoes Card Service Center:
Capital cities and metropolitan regions: 3003-3030 (for landlines and mobiles);
Other locations: 0800-720-3030 (landline only)
*Check the conditions according to the region you are in.
As you can see, Netshoes has several channels to meet your needs. If you need to contact this company, just use one of the channels listed.
It is also important for you to know that if you are unable to have your request met by the company, in the event of a problem, you can contact consumer protection agencies, such as Procon or Reclame Aqui website!
Another option widely used to resolve issues between consumers and companies is Consumer website of the Federal Government. Click on the link, access the website and see how to register your complaint.
If you are having any difficulties related to Netshoes' customer service, leave a comment below and express your indignation.
If you have any questions about how to contact the company, you can also leave your question in the comments so that we can help you in some way.
And remember to share this article on your social networks so that more and more people understand and seek their rights!
