Mercado Livre Telephone
Mercado Livre is one of the largest marketplaces in existence, being very successful throughout Latin America.
Along with the high number of sales, there is also a high number of complaints regarding customer purchases on the platform.
It may be that, at some point, you experience one of the common problems that occur with transactions through this marketplace, such as the non-delivery of a product, and you need to speak to someone to resolve the problem.
At these times, it is important to know which number to call. Mercado Libre phone number You can call to complain, get information about your purchase and take other actions.
With this in mind, we decided to bring this article showing the main communication channels of this company, including Mercado Livre telephone number, that you can contact according to your needs.
See also: Americanas Stores phone number!
Mercado Livre: find out how to get in touch
What is Mercado Livre?
Mercado Livre is a technology company, created in Argentina, which aims to serve as a platform for electronic commerce.
Thus, it allows consumers (individuals and companies) to make purchases, sales, payments, shipments and advertisements of their products over the internet.
Mercado Livre Telephone
As a technology company that operates by providing an e-commerce platform, Mercado Livre offers several ways for its customers to contact us.
These channels can be used to ask questions, make complaints, report reports and take other necessary actions.
See now what they are Mercado Libre phones that you can call to be served according to your needs and demands.
SAC Free Market
It is still very common for people to confuse SAC (Customer Service) with a company's Ombudsman, without knowing which one to contact.
To resolve a problem or ask a question, the first option is to contact the Customer Service Department, which is a more direct way for a company to maintain communication with the customer.
Only after contacting SAC and not having their problem resolved should the customer move on to the next step, contacting the Ombudsman.
In addition to solving problems and answering questions, you can also call Mercado Livre's customer service to give compliments.
The numbers of the Mercado Libre phone number to contact the company's SAC are:
- 4020 1735 (for those calling from capitals and metropolitan regions)
- 0800 637 7246 (for those calling from other locations)
Ombudsman Free Market
After contacting Mercado Livre's SAC and not being able to resolve the problem, the next step for the customer is to contact the company's Ombudsman.
The Ombudsman is usually the last option for resolving the problem for the consumer before they go to regulatory bodies or start legal proceedings against the company.
To call the Ombudsman, Mercado Libre phone number for these situations it is 0800 775 7700.
Contact Us Mercado Livre
Another option to speak to Mercado Livre is through Fale Conosco, but this can only be done over the phone.
The option has been disabled on the website, but the number is still available for anyone who wants to make a call.
To call Fale Conosco, the number Mercado Libre phone number for capitals and metropolitan regions is 4090 1616.
For customers who will call from other locations, the number is 0800 774 1064.
Other Mercado Livre communication channels
In addition to the channels shown above, it is possible to make complaints about a purchase or sale made.
To do this, however, you need to log into your Mercado Livre account and access the purchase or sale options to make the complaint directly to the customer or the seller.
There are other communication options that can be used to talk to Mercado Livre, some of which are accessible only by logging into your account. on the platform, as in the case of email and chat.
Mercado Libre Email
This option is for those who wish to make a complaint about a problem that occurred when purchasing (or even selling) a product.
After entering some data regarding the transaction made, you send the form and wait up to two days for the company to respond with an email.
Mercado Livre Chat
By logging into your account on the platform, you can contact the company using the online chat.
It is also possible to make complaints through this channel, but there may be some delay in service, depending on the day and customer demand.
Mercado Livre social networks
Social media can be the last option for contacting the company when other communication channels have failed.
The Mercado Livre Facebook page or Instagram profile can be used for this purpose, although they are not highly recommended.
In any case, if you were unable to speak to Mercado Livre using any of the options above, we will share a video here showing you step-by-step how to contact ML:
Consumer complaint channels
The communication channels available to a company, such as Mercado Libre phones for SAC, Ombudsman, Contact Us and other forms of communication, such as chats, are sufficient for the customer.
Therefore, as it is not possible to resolve the issue by contacting the company, the option is to use other consumer complaint channels.
The most common complaint is via Procon, a state public body that works to defend consumer rights, but complaints can also be made via Reclame Aqui website.
Reclame Aqui, in fact, is a great “thermometer” for the consumer to analyze whether or not a company is trustworthy to do business with.
On this website, people register and make complaints regarding various problems in commercial transactions with companies, which may or may not be resolved through this channel.
Conclusion
As you have seen, Mercado Livre is a large technology company that provides e-commerce through a digital platform for buying, selling, advertising and other product actions.
It is very common for customers to have problems or questions that need to be resolved by contacting the company, so it is necessary to know the different communication channels available.
There are some Mercado Livre telephone numbers that consumers can call to try to resolve their problems, such as the SAC and the Ombudsman.
If they are not effective, there are other options, such as sending emails, online chats and even company profiles on social media.
Did you like today's article talking about Mercado Livre phones?
If you have any questions about this topic, write them below in the comments so I can help you.
