Have you heard of Méliuz? The company is a portal that offers free discount coupons for online stores in Brazil. What's more, Méliuz also gives you a refund of part of the amount spent on your purchases directly into your bank account.
The company gained notoriety in 2012 when it was selected to participate in the Chilean government's startup acceleration program, Startup Chile. Since then, it has grown and positioned itself as a major innovator in the market, constantly working on developing new technologies and processes to make life easier and increase the profits of its customers.
Méliuz Telephone
For many customers, the first instinct when we have a problem, question or suggestion related to a company's products and services is to contact them by telephone. However, Méliuz does not have its own telephone number for its customers.
However, if you need help with issues related to your Méliuz card, such as cancellation, billing, changes to your registration details, etc., you can contact Banco PAN's Customer Service Center. The service is available from Monday to Saturday, from 8 am to 10 pm. Check out the details below:
Capitals and Metropolitan Regions
Anyone who wants to contact Banco Pan and lives in a capital city or metropolitan region should call the number: 4003-0101.
Other Locations
Those who do not live in a capital city or metropolitan area can also get in touch. Just call: 0800-888-0101.
Méliuz Service
Méliuz's customer service is different from what we usually find in other companies. When we access the website, or even the page regarding customer service, we did not find a telephone number, email or other ways to communicate with the company.
However, in the page customer service, we can find answers to the most frequent problems with your products and services by clicking on links such as:
- I need help with online shopping
- I need help with the Méliuz Card
- I need help with cashback on my invoices
- I need help with Extra Income
- I need help with purchases made at Méliuz partner stores in my city
When you click, you are directed to a page with the answer you may be looking for and, if you still have questions, they then provide a contact form.
Submit a request
Once you have accessed the page Méliuz customer service and clicked on the link that most closely matches your question. If your problem has not yet been resolved, Méliuz offers you the option of sending a request. page You choose the type of request and provide your email address, CPF, telephone number with area code and the nature of your issue. Then, you can describe the problem and even send an attachment that can help them find a solution.
Social media
Those who wish can also follow Méliuz on social media. Comment on posts, contact us via direct message and stay up to date with the latest news. Check out the list below:
Other Channels
Customer service channels can be implemented via telephone, online chat, email, social media, and many other methods. However, these are not always enough to resolve all your issues. So, check out the other options available to you below.
Complain Here
Reclame Aqui offers a free service for consumers to post their complaints. The website's privacy policy does not allow your identification in the pages' publications, but companies have access to the data registered by the customer so that the problem can be solved. Learn more about website.
Consumer Portal
The Consumer Portal is a free public service that allows direct communication with the company to resolve conflicts. The person can file a complaint and the company has up to 10 days to respond. The procedure, however, is only valid for companies registered on the website.
Public Defender's Office
It is the duty of the State, through the Public Defender's Office, to guarantee comprehensive and free legal assistance to those who cannot afford it. Thus, the Public Defender's Office provides legal advice and, based on this, you can better decide how to act in relation to the problem at hand.
Procon: What is it and how can it help you?
Procon is an institution focused precisely on consumer protection. And this is the result of movements since 1840, in the first Commercial Code.
But Procon, as we know it today, is the result of a partnership with the Department of Justice, which has a Procon unit in each state of the country.
The first Procon, however, appeared in 1976, in the city of São Paulo. Initially, Procon was called the Executive Consumer Protection Group.
With the Consumer Protection Code, in its 1990 edition, the activities of Procons spread throughout the country only became stronger.
Procon's objective is to ensure that companies, large or small, national or multinational, comply with current commercial laws.
In this way, illegal, deceptive or fraudulent activities can be monitored and corrected, thus ensuring a fair market for consumers.
Procon and the consumer protection code
Thus, Procon is based on the Consumer Protection Code, which governs commercial relations throughout the country.
This code discusses very important aspects for consumers, such as:
- Delivery time
- Product not delivered
- Misleading advertising
- Warranty Information
- Abusive practices
- Product liability
- Right of exchange
- Among other basic consumer rights
Some states, such as Alagoas, for example, provide an explanatory booklet with a given point in the Consumer Protection Code. To access this booklet, just click this link.
Therefore, all analyses and assessments are based on this consumer protection document, regardless of where the consumer lives. This is because the CDC, like the Consumer Protection Code, is valid throughout the national territory.
What is Procon for?
Now that you know what Procon is, you need to understand what it is for!
However, it seems that the information has already become clear in the previous topics. As the name of the organization suggests, the idea of Procon is to protect consumers from abusive practices.
But to do this, you need to contact the agency, make your complaint and file your report. But how does this work? That's what you'll learn in the next topic!
How does Procon work?
What not everyone knows is that you can contact Procon before even purchasing a product or service! That's right! You can contact Procon even before signing a contract.
Procon, via telephone, can clarify some of consumers' doubts and thus avoid a bigger headache in the future.
If you have any questions, you can contact Procon's electronic service, which is available on number 151.
Another alternative, if you prefer, is to go to a Procon office in your city or the one closest to your home.
In São Paulo, for example, there are Procons in different neighborhoods. Some of them, for example, have appointments scheduled in advance, on the same day.
In other words, you will go through a screening process with an attendant, who will evaluate your case. Depending on how it goes, you will receive a password to return at the established time.
What can be reported to Procon
Any abusive or illegal activity can be registered with Procon through a complaint, report or demonstration.
Once your right has been threatened or violated, you can contact Procon.
You can rest assured that, in these cases, consumer data is fully protected and is not disclosed to the reported company or anyone else.
The main complaints to Procon are:
- Related to telephone services (fixed or mobile)
- Credit cards and negative name
- Problems with Cable TV Companies
- Non-delivery of products on the established date
How to file a complaint with Procon
Now that you understand what Procon is, the next step is to understand how to file a complaint with Procon.
The first step is to check which Procon unit is in your city and/or state.
Before going there, however, it is a good idea to gather all the documents you have regarding the complaint. Among them, you can use:
- Invoice
- Receipt
- Conversations via email or prints
- Protocol numbers
- Contracts
- Photos of the product if it arrived defective or broken.
If you deliver the conversations, the ideal is to deliver them printed to Procon. Therefore, arrange for the printing.
Another thing you should do before contacting Procon is to try to resolve the issue directly with the seller and/or the store supplying the product through the ombudsman and customer service.
In general, contact information is available on the website's contact tab or at the bottom of the page. You can contact Customer Service (SAC).
If the company does not resolve the issue amicably, then the next step is to deliver these documents to Procon and register the complaint.
Don't forget to present this documentation with an identification document such as ID, Passport or Driver's License and CPF.
Check it out, on the Procon SP website, details of each stage of the complaint.
About Méliuz
Meliuz is a Brazilian startup, created in 2011, which provides free discount coupons from online stores on its platform and returns part of the amount spent on purchases to the consumer, in cash, directly into their bank account.
Want to know more about how Méliuz works? Then watch the video below:
