Magazine Luiza is a retail chain that is among the largest in Brazil, with physical stores and an online marketplace.
The chain has more than 800 physical stores located in 16 states in Brazil.
Magazine Luiza's customer service channels operate 24 hours a day, seven days a week, whether online or by telephone.
There is also the possibility of contacting Magazine Luiza through a form available on the marketplace website.
For those who wish to contact Magazine Luiza, we have written this article to inform you of all the communication channels available to customers, whether by telephone or online.
Magazine Luiza Customer Service (SAC) and Ombudsman Telephone Number
All customers of Magazine Luiza, whether from physical stores or the marketplace, have the right to contact the SAC and Ombudsman free of charge.
The main objective of this communication channel is to resolve customer problems, as well as resolve queries, register complaints and carry out cancellations.
In most Brazilian businesses, it is through the Customer Service Department (SAC) that the customer makes the first contact to resolve their problems.
If customer problems are not resolved through Customer Service (SAC), then these customers can contact the Ombudsman.
In these stores, the Ombudsman's Office works as a second instance, and also as the customer's last resort before seeking out consumer protection agencies or the Judiciary.
At Magazine Luiza, there is no such distinction between SAC and Ombudsman, as all Magazine Luiza attendants are trained to resolve any type of problem that their customers may have.
So, to get in touch with Magazine Luiza, you can use any of the service channels below, whatever your problem may be:
Contact numbers for Magazine Luiza:
· Luiza Mastercard Card: 3003 3030 (capitals and metropolitan regions) / 0800 720 3030 (other locations);
· Payment Slip Collection Center: 0800 727 3011 / 11 4004 3011;
· Luiza Consortium: SAC 0800 34 1214 / (16) 3711 1122 / Telesales 0800 940 3400;
· Personal Credit: 4001 4802 (capitals and metropolitan regions) / 0800 724 4802 (other locations);
Luizaseg and Cardif Insurance: Customer Service – Cancellations, Complaints and Information. To speak to our team by phone, click on the link and choose the desired option. https://www.luizaseg.com.br/atendimento-telefone.php. Or send your message using the form https://www.luizaseg.com.br/atendimento-email.php;
· SAC: 0800 310 0002 (For calls made from a landline or cell phone, throughout the national territory).
If you want to contact a specific physical store, just access the link https://www.magazineluiza.com.br/nossas-lojas/.
On the website you will find the store's full address, contact telephone number, as well as a map to make it easier to find your way around.
Shopping at Magazine Luiza by Phone:
At Magazine Luiza you can also make your purchases over the phone, to do so simply contact the center in your state using one of the numbers below:
- Sao Paulo (capital) and Greater Sao Paulo: (11) 3508-9900;
- Belo Horizonte (31) 3519 9550;
- Brasilia (61) 3246 9999;
- Campinas (19) 3512 9660;
- Curitiba (41) 3012 9900;
- Fortaleza (85) 3771 9900;
- Goiania (62) 3412 9800;
- Porto Alegre (51) 3103 9900;
- Recife (81) 3771 9900;
- Ribeirao Preto (16) 3514 9660;
- Rio de Janeiro (21) 3512 9600;
- Salvador (71) 3512 0600;
- Uberaba (34) 3325 9900;
- Uberlandia (34) 3221 9900.
Purchases by telephone can be made from Monday to Friday from 8:30 am to 10 pm, Saturday from 8:30 am to 8 pm and Sunday from 9 am to 6 pm.
Please note that you will be responsible for paying for the rental call plus tax on the call directly on your telephone bill.
Magazine Luiza has several telephone numbers to contact. (Photo: disclosure)
Contact Magazine Luiza through the website:
As mentioned above, for those who prefer, there is a contact form on the Magazine Luiza website, to access the form, simply enter the website through the link https://www.magazineluiza.com.br/central-de-atendimento/fale-conosco/.
See also:
Accessibility Magazine Luiza
Magazine Luiza also has two channels accessibility to talk to customers who have some kind of disability, which are Essential Accessibility and Hand Talk.
Essential Accessibility:
Magazine Luiza, in partnership with Essential Accessibility, provides a free assistive technology application.
This application was created to help people with disabilities or motor difficulties to browse the internet.
The Essential Accessibility app helps people who have trouble typing, moving the mouse, or reading.
Hand Talk:
With the help of Hand Talk, the Magazine Luiza website automatically translates what is written on the website into Libras – Brazilian Sign Language.
This is a way created by Magazine Luiza to help the deaf community navigate its website.
Translations into sign language are done through a 3D virtual interpreter called Hugo.
When you activate the Hand Talk tool, a Libras accessibility button will appear on the right side of your screen, just click and download the application.
