Light Telephone

Light Telephone: very important information for anyone who intends to get in touch with this energy distributor.

If you are looking for Light's telephone number, we will provide this information and other ways to contact the company, depending on your needs.

Light SESA is the company responsible for energy distribution in the city of Rio de Janeiro and Baixada Fluminense.

The organization is one of the members of the Light group and operates in 31 municipalities in the state of Rio de Janeiro.

With approximately 10 million people using its services, Light is considered a giant in the country's electricity sector.

This article is intended to help you who use energy supplied by Light in your home.

Here you will find the means provided by the company to report a power outage, request a second copy of the invoice, request reconnection, between others.

At the end of the article, we will show you how to make a complaint to ANEEL in case of problems with Light.

Light:Customer service channels

Light offers customers several ways to contact the company's customer service. Customer service can be provided via SMS, telephone, and online chat.

There is also the possibility of purchasing information and services directly through the company's website, without the need for any form of human assistance.

Most of the main services can be accessed through the Light website.

Light Customer Service

Light Phone Numbers

Although there are other forms of service, many consumers still feel safer dealing directly with the company's customer service department. In addition, some issues require more detailed treatment with a trained customer service representative.

If you wish to speak to an attendant, check the main numbers below. Light's phone number:

• 0800 021 0196: To report a power outage;
• 0800 282 1380: Emergency for large clients;
• 0800 282 0120: Commercial Dial-Light
• 0800 285 2453: Service for the hearing impaired.

Virtual Agency: access the main services on the Light website

If you need a quick solution and don't want to speak to an attendant, access the Virtual Agency on the Light website via the link http://bit.ly/2YfDGVO.

On this platform you will find solutions for most of your contractual needs just a few clicks away.

This way, you avoid wasting time calling Light's SAC and directly access the service you need.

The services made available to the client through the Virtual Agency are as follows:

• 2nd copy of bill
• Proof of paid bills
• Consumption history
• Registration changes
• New connection
• Load change
• Contract opening
• Contract termination

SMS support

This type of service is intended for emergency cases of power outages in your home or business. To speed up reporting a power outage to Light, you can make the communication via a simple text message.

To do this, simply send your installation code to number 54448. This way, the company will know that there was a power outage at your address.

Real-time chat via Click Light

If you were unable to solve your problem through the Virtual Agency and you do not wish to call Light, you can contact the company through Click Light.

This is a real-time chat available on the Light website via the link  http://bit.ly/2YfDGVO.

There, the customer can speak to a robot at any time of the day, or to a human attendant from Monday to Friday, between 8 am and 8 pm.

Light App

The application Light Now! It is available for Android and iOS devices. Simply install it via the Playstore or App store, depending on your smartphone.

Through the app, you can access the main services of the Virtual Agency. It is not as complete as the Light website, but it offers quick solutions in the palm of your hand.

See below the services that can be accessed through the app:

• Report a power outage;
• Generate barcode for paying the energy bill;
• Change registration data
• Check your consumption history

See more information about the Light APP in the video below:

https://youtu.be/SkPvZv9rePw

Power outage? Find out what to do!

If there is a power outage in your home, there are several ways to quickly report the incident to Light.

As we have seen, you can:

• Send an SMS to number 54448 with your installation code;
• Contact Light via online chat;
• Call the number 0800 021 0196;
• Report a power outage using the Light Já! app.

Addresses for in-person service

There are 31 Light stores offering in-person service. To be served by appointment, you can schedule an appointment through Click Light (online chat) or by phone.

The complete list of Light addresses can be found at http://bit.ly/2vNdFAK.

Social media

Light is also accessible through social media. Here's how to find it:

• Facebook: Fan Page Light;
• Twitter: @lightclientes;
• Instagram: @lightclientes

In case of problems with the service, contact the Ombudsman

Did you make your request through Light's customer service channels and did not receive a response? In this case, you can contact the company's ombudsman.

It is possible to contact the ombudsman through two main channels:

• Freephone: 0800 284 0182
• E-mail: ouvidoria@light.com.br

If you choose to contact us via email, the consumer must fill in the information below:

• Full name, CPF and RG
• Telephones (landline and mobile)
• E-mail
• Initial care protocol number
• Installation code
• Customer code
• Type of Service (Complaint, Report, Information, Suggestion or Compliment)
• Detailed report of the request

After the complaint has been made through the ombudsman, Light will have up to 15 days to respond to the customer.

Didn't the ombudsman solve your problem? File a complaint with Aneel

Aneel – National Electric Energy Agency is the regulatory agency that oversees energy distributors in the country. If you are experiencing problems with Light, contact Aneel.

See how to make a complaint to Aneel

Remember that this type of complaint can only be made after an attempt has been made to find a solution through the ombudsman.

To make a complaint, use one of the methods below:

• Telephone 167;
• Form on the Aneel website via the link http://bit.ly/2V5znu9;
• Online chat at http://bit.ly/2PStuzn;

In any of the channels, the customer must have the service protocol with Light, as well as the protocol provided by the company's ombudsman.

What to do about reimbursement for appliances in a power outage?

Most consumer complaints involving LIGHT are precisely about the reimbursement for burned devices in cases of power outages.

Unfortunately, power outages are very frequent and when they happen, they damage and burn out several electronic devices, especially the more expensive ones, such as refrigerators and televisions.

In these cases, it is common for the consumer to contact LIGHT with the aim of requesting compensation for the loss caused by the system failure.

But after all, do you know what your rights are in these cases and how to act?

According to article 22 of the Consumer Protection Code, energy distributors have the duty to provide adequate and safe services to consumers.

In cases where companies fail to comply with the rule, causing devices to burn out, for example, they are obliged to pay the consumer for the damage caused.

The consumer has a period of 90 days to make the payment request and the company must inspect the damaged equipment within ten days.

After the inspection, the energy distributor has another 15 days to inform the consumer of the results of the inspection.

After the inspection result, if the problem is confirmed, within 20 days, the company must repair, pay in cash or replace the burned-out device.

Therefore, if you have had any device damaged, try to contact LIGHT through one of the channels provided in this article as soon as possible.

If your problem is not properly resolved, you can still file a complaint with PROCON or ANEEL. Don't waste time, seek your rights!

See also:

Algar Telephone

ENEL Telephone

What is the deadline for a power cut due to non-payment?

We know that Brazil is currently experiencing a difficult time. With an economic crisis that never ends and unemployment at an all-time high, people are facing financial difficulties.

As a result, it is not uncommon for there to be delays and even non-payment of some bills, such as the LIGHT energy bill.

When this happens, it is common for consumers to be concerned about a possible power outage, something that is very likely to happen.

For this reason, it is important for you to know that there is no specific number of bills or days late in the law that would allow the suspension of the energy supply.

In this way, the energy distributor can even count the electricity of a consumer with just one overdue bill.

However, for this to actually occur, prior communication is required. of at least 15 days.

Therefore, if LIGHT or any other energy company cuts off the electricity to a home or commercial establishment without prior notice, it will be obliged to pay compensation.

Even if the Account is in arrears, the obligation in this case is to provide prior notice.

How to make a complaint to Procon

We hope that your situation with LIGHT does not reach this point, but it is not uncommon for people to make complaints to PROCON about the service provided by energy distributors.

Unfortunately, in Brazil, companies still insist on disrespecting consumers' rights, and when this happens, there is no other way out than to seek out your rights.

PROCON is the acronym for Consumer Protection and Defense Program. It is a foundation created to solve problems between consumers and companies.

Therefore, if you have had any problems involving LIGHT, filing a complaint with PROCON may be an alternative.

This foundation has a direct link with the Department of Justice, thus, it is a highly regarded institution within the Brazilian State, and is able to resolve the most diverse problems involving energy distributors.

It is important for you to know that PROCON is present in all Brazilian states, precisely to better meet the demands related to compliance with the standards of Consumer Protection Code.

The primary objective of this body is precisely to prevent abuse by companies in their relationships with their customers, always intervening when necessary.

As provided for in the Consumer Protection Code, PROCON and other entities that were created to protect consumers make up the National Consumer Protection System.

If you want more information about PROCON in Rio de Janeiro, access here.

Procon: What is it and how can it help you?

Procon is an institution focused precisely on consumer protection. And this is the result of movements since 1840, in the first Commercial Code.

But Procon, as we know it today, is the result of a partnership with the Department of Justice, which has a Procon unit in each state of the country.

The first Procon, however, appeared in 1976, in the city of São Paulo. Initially, Procon was called the Executive Consumer Protection Group.

With the Consumer Protection Code, in its 1990 edition, the activities of Procons spread throughout the country only became stronger.

Procon's objective is to ensure that companies, large or small, national or multinational, comply with current commercial laws.

In this way, illegal, deceptive or fraudulent activities can be monitored and corrected, thus ensuring a fair market for consumers.

Procon and the consumer protection code

Thus, Procon is based on the Consumer Protection Code, which governs commercial relations throughout the country.

This code discusses very important aspects for consumers, such as:

• Delivery time
• Product not delivered
• Misleading advertising
• Warranty Information
• Abusive practices
• Product liability
• Right of exchange
• Among other basic consumer rights

Some states, such as Alagoas, for example, provide an explanatory booklet with a given point in the Consumer Protection Code. To access this booklet, just click this link.

Therefore, all analyses and assessments are based on this consumer protection document, regardless of where the consumer lives. This is because the CDC, like the Consumer Protection Code, is valid throughout the national territory.

What is Procon for?

Now that you know what Procon is, you need to understand what it is for!

However, it seems that the information has already become clear in the previous topics. As the name of the organization suggests, the idea of Procon is to protect consumers from abusive practices, including those of Light!

But to do this, you need to contact the agency, make your complaint and file your report. But how does this work? That's what you'll learn in the next topic!

How does Procon work?

What not everyone knows is that you can contact Procon before even purchasing a product or service! That's right! You can contact Procon even before signing a contract.

Procon, via telephone, can clarify some of consumers' doubts and thus avoid a bigger headache in the future.

If you have any questions, you can contact Procon's electronic service, which is available on number 151.

Another alternative, if you prefer, is to go to a Procon office in your city or the one closest to your home.

In São Paulo, for example, there are Procons in different neighborhoods. Some of them, for example, have appointments scheduled in advance, on the same day.

In other words, you will go through a screening process with an attendant, who will evaluate your case. Depending on how it goes, you will receive a password to return at the established time.

What can be reported to Procon

Any activity abusive or illegal activity by Light can be registered with Procon through a complaint, report or demonstration.

Once your right has been threatened or violated, you can contact Procon.

You can rest assured that, in these cases, consumer data is fully protected and is not disclosed to the reported company or anyone else.

The main complaints to Procon are:

• Related to telephone services (fixed or mobile)
• Credit cards and negative name
• Problems with Cable TV Companies
• Non-delivery of products on the established date

How to file a complaint with Procon

Now that you understand what Procon is, the next step is to understand how to file a complaint with Procon about the company Light.

The first step is to check which Procon unit is in your city and/or state.

Before going there, however, it is a good idea to gather all the documents you have regarding the complaint. Among them, you can use:

• Invoice
• Receipt
• Conversations via email or prints
• Protocol numbers
• Contracts
• Photos of the product if it arrived defective or broken.

If you deliver the conversations, the ideal is to deliver them printed to Procon. Therefore, arrange for the printing.

Another thing you should do before contacting Procon is to try to resolve the issue directly with the seller and/or the store supplying the product through the ombudsman and customer service.

In general, contact information is available on the website's contact tab or at the bottom of the page. You can contact Customer Service (SAC).

If the company does not resolve the issue amicably, then the next step is to deliver these documents to Procon and register the complaint.

Don't forget to present this documentation with an identification document such as ID, Passport or Driver's License and CPF.

Check it out, on the Procon SP website, details of each stage of the complaint.

How to file a lawsuit in small claims court against Light

In some situations, another option is to file a lawsuit in small claims court with a company and even request moral damages.

To file a lawsuit in small claims court, you do not necessarily need a lawyer. In other words, you can file the lawsuit yourself!

The first step is to gather all the documentation and go to the Court in your city. Everything that happens in the first instance is free.

On the other hand, if you need to appeal, then you will need to pay for it and you will also need a lawyer.

The compensation is limited to 40 minimum wages. In general, lawsuits take up to 120 days to be heard. If the person wins, the next step is to enforce the sentence.

Social Electricity Tariff: see if you are eligible!

The social electricity tariff is a Federal Government program that aims to benefit low-income families in Brazil.

The benefit is achieved through a reduction in the energy tariff by a percentage of up to 65%, depending on the case.

This program was established by Law No. 12;212/2010.

If you want to know whether or not your family has this right, we have prepared a complete article about this program. Find out everything about the Social Energy Tariff by clicking on the Link.