If you are a customer of the health insurance operator NotreDame Intermédica, you may, at times, need to contact the company. In this scenario, it may be easier to speak to the operator via the Intermédica telephone number.
However, in addition to Intermédica's telephone service, there are other service channels that can be easily accessed via computer. or cell phone. We will talk about these channels later in this article.
Speak to the Intermédica attendant
If you wish to speak to an Intermédica attendant about any product related to the operator, the main contact with the company can be made through the Intermédica SAC.
THE SAC NotreDame Intermédica is able to resolve almost all of its customers' demands, including complaints, suggestions, questions, among others. Furthermore, even if the attendant is unable to directly resolve your problem, they can certainly forward it to the channel specialized in the issue.
In addition to the traditional SAC channels, Intermédica also has several other specialized service channels.
Check out the list of Intermédica telephone numbers for each region and demand below.
Greater Sao Paulo and Baixada Santista
24-hour service center
Information channel specific to health plans (indication of network for service, authorizations, contractual coverage, requests for second copies of invoices, cards and other services).
- (11) 3155-2300 (Capital and Greater São Paulo)
- 0800 770 9221 (other locations)
Appointment booking center
- 0300 100 0444 or (11) 3153-5915 (Greater Sao Paulo)
- (13) 3281-6200 (Santista Lowlands)
SAC
Complaints, suggestions, compliments, cancellation information and other institutional information
- 0800 015 3855 (all national territory)
TPDA – Telephone for the hearing or speech impaired
- 0800 770 0330 (this number only receives calls from a telephone specifically designed for people with hearing or speech impairments)
Jundiaí and Region
24-hour service center
Channel for specific information on health plans (indication of network for care, authorizations, contractual coverage, requests for second copies of invoices, cards and other services).
- (11) 4588-1444 (Jundiaí and Region)
- 0800 011 2344 (other locations)
- Appointment booking center
To schedule appointments at the Clinical Centers in Jundiaí and the Region.
- (11) 4588-1444 (Jundiaí and Region)
- 0800 011 2344 (other locations)
Appointment Booking Hours: Monday to Friday from 7:00 am to 8:00 pm and Saturday from 7:00 am to 6:00 pm
SAC
Complaints, suggestions, compliments, cancellation information and other institutional information
- 0800 770 0062 (all national territory)
TPDA – Telephone for people with hearing or speech impairments
- 0800 770 0330
Sorocaba and Region
24-hour service center
Channel for specific information on health plans (indication of network for care, authorizations, contractual coverage, requests for second copies of invoices, cards and other services).
- 0800 055 2315 (Sorocaba and Region)
Appointment booking center
- (15) 3212-9300 (Sorocaba and Region)
SAC
Channel for complaints, suggestions, compliments, information about cancellations and other institutional information
- 0800 779 9140 (all national territory)
TPDA – Telephone for the hearing or speech impaired
- 0800 770 0330 (this number only receives calls from a telephone specifically designed for people with hearing or speech impairments)
Campinas
24-hour Service Center
Channel for specific information on health plans (indication of network for care, authorizations, contractual coverage, requests for second copies of invoices, cards and other services).
- 0800 775 0000 (Campinas and Region)
Appointment booking center
- (19) 3727-5500 (Campinas and Region)
SAC
Channel for complaints, suggestions, compliments, information about cancellations and other institutional information
- 0800 779 9180 (all national territory)
TPDA – Telephone for the hearing or speech impaired
- 0800 770 0330 (this number only receives calls from a telephone specifically designed for people with hearing or speech impairments)
Mogi das Cruzes and Region
24-hour service center
Channel for specific information on health plans (indication of network for care, authorizations, contractual coverage, requests for second copies of bills, cards and other services)
- (11) 3155-2070 (Capital and Greater São Paulo)
Appointment booking center
- (11) 4795-4001
SAC
Channel for complaints, suggestions, compliments, information about cancellations and other institutional information
- 0800 467 2070 (all national territory)
Rio de Janeiro
24-hour Service Center
Channel for specific information on health plans (indication of network for care, authorizations, contractual coverage, requests for second copies of invoices, cards and other services).
- (21) 3984 2999 (Rio de Janeiro and Region)
- 0800 770 0166 (other locations)
Appointment booking center
- (21) 3984-2999
- (21) 2528- 8215 (Rio de Janeiro and Region)
SAC
Channel for complaints, suggestions, compliments, information about cancellations and other institutional information
- 0800 779 9160 (all national territory)
TPDA – Telephone for the hearing or speech impaired
- 0800 770 0330 (this number only receives calls from a telephone specifically designed for people with hearing or speech impairments)
Minas Gerais
24-hour service center
Channel for specific information on health plans (indication of network for care, authorizations, contractual coverage, requests for second copies of bills, cards and other services)
- (31) 3025-4800 (Belo Horizonte and Region)
- 0800 600 7727 (other locations)
SAC
Channel for complaints, suggestions, compliments, information about cancellations and other institutional information
- 0800 779 9170 (all national territory)
TPDA – Telephone for the hearing or speech impaired
- 0800 770 0330 (this number only receives calls from a telephone specifically designed for people with hearing or speech impairments)
Federal District (Brasilia)
24-hour Service Center
Channel for specific information on health plans (indication of network for care, authorizations, contractual coverage, requests for second copies of invoices, cards and other services).
- 0800 770 4544 (all national territory)
SAC
Channel for complaints, suggestions, compliments, information about cancellations and other institutional information
- 0800 772 5345 (all national territory)
TPDA – Telephone for the hearing or speech impaired
- 0800 770 0330 (this number only receives calls from a telephone specifically designed for people with hearing or speech impairments)
North East
24-hour Service Center
Specific information channel about health plans (indication of network for service, authorizations, contractual coverage, requests for second copies of invoices, cards and other services).
- 0800 888 1900
Fax center for requesting authorizations
- Recife – PE: 4003-9131
- Other regions of the Northeast: 0800 880 8848
- Salvador – BA: 4003-9138
- Other regions of Bahia: 0800 880 3838
SAC
Channel for complaints, suggestions, compliments, information about cancellations and other institutional information
- 0800 770 0090 (all national territory)
TPDA – Telephone for the hearing or speech impaired
0800 770 0330 (this number only receives calls from a telephone specifically designed for people with hearing or speech impairments)
NotreDame Intermédica Ombudsman
Contact with the Intermédica ombudsman, unlike other service channels, is not done via the operator's telephone, but rather via an electronic form.
To talk to the NotreDame Intermédica ombudsman access the page and select the division (health or dental), enter your card number and click search.
NotreDame Intermédica website
If you prefer to use your computer, you can access the Intermédica website to clarify doubts and resolve issues such as a second copy of the monthly payment slip and refund requests.
NotreDame Intermédica Applications
To make care even easier, NotreDame Intermédica developed the GNDI Easy app.
Through the application, which is available for Android system and iOS system, it is possible:
- Use a digital card, with the ease of sharing it via email or WhatsApp
- Using a digital card without internet access
- Check health or dental plan coverage;
- Schedule and cancel appointments in the health category
- Check and request a refund through the app itself.
Complaint to ANS
It is not always possible to resolve an issue with the company. In this scenario, the customer can seek other complaint channels such as websites, Procon, among others. A good alternative in this case may be to seek assistance from a regulatory agency.
In the case of NotreDame Intermédica, the regulatory agency is ANS – National Supplementary Health Agency. As determined by Law No. 9,656 of June 3, 1998, it is the agency that regulates the private health insurance market.
When making a complaint to ANS, the agency contacts the operator, who has up to five business days to respond to the issue.
However, it is important to emphasize that the ANS should only be contacted when the company cannot or has not managed to resolve the problem. In this sense, before making a complaint to the ANS, the customer should try to resolve the demand with the company at Intermedica telephone number or any other operator channel and always note down the service protocol number.
