INSS telephone number and other forms of contact
The National Institute of Social Security – INSS is the federal agency responsible for the General Social Security Regime – RGPS. The INSS was founded in 1990 and is linked to the Ministry of Economy.
Therefore, all needs related to retirement under the general regime must be dealt with directly with the INSS, through any of the existing service channels.
In times of pension reform, many workers are looking to the INSS to clarify doubts, receive some benefit or even speed up the retirement process, fearing the changes that are coming.
It's no wonder: the pension reform will affect millions of workers, and a large number of them still have doubts about what their situation will be like.
In this article, you will see how to contact the INSS to resolve problems with your retirement, pension, INSS benefits, among others.
INSS Telephone Number
If your needs were not met through the INSS website, you can try to obtain assistance by telephone. This service channel is intended for making requests for social security benefits to the INSS.
The number of the INSS telephone number is 135. If it is necessary to present documents in order to receive the desired benefit, the citizen may have to go to one of the INSS service agencies.
How to contact INSS
The services provided by INSS are extremely important for the population, since every citizen will most likely need some assistance related to retirement or other social security benefits.
Furthermore, even if you do not enjoy the benefits of the INSS, social security contributions are mandatory for all workers. So there is no way around it: you must be up to date with your social security obligations.
Therefore, if you have any needs with the INSS, know that the institute has many channels of assistance to citizens. In addition, on the INSS website itself it is possible to have access to most of the services.
INSS website
Through the INSS website, you can access a platform called Meu INSS. There, citizens can obtain many services online, without needing to speak to an attendant or go to an INSS office in person.
To access My INSS, click on http://bit.ly/2JKZCnB. Below we list the services that are available through the INSS website:
- Urban retirements
- Maternity Pay
- Social Security Statement – CNIS
- Contribution Time Simulation
- Appointments and Requests
- Benefit Payment Statement
- Benefit grant letter
- Scheduling a medical examination
- Medical examination result
- Loan statement
- Income tax statement
- Benefit Declaration – Recorded or Not Recorded
- Consult Benefit Review
- Find an agency
- Declaration for Individual Taxpayers (DRSCI)
- Change of contact details
Therefore, if you are thinking about contacting the INSS, first check if the service you are looking for is available on the website. It is likely that you will be able to solve your problem without having to go to a branch.
How to log in to the INSS website
To access most services on the INSS website, citizens must be logged into the system. If you do not yet have a login and password, simply register using the button register on the Meu INSS login page.
When registering, you will have to answer some questions based on the information contained in the Social Security database. If you have any questions about registration, go to: http://bit.ly/2Efov7h
Service agencies
For most social security benefits, the interested party must take supporting documentation to the INSS for analysis. This is due to the recurring attempts to defraud INSS benefits.
Fortunately, INSS has a wide network of in-person service agencies in all states of the country.
If you need to resolve a situation in person, check which agency is closest to your home using the link: http://bit.ly/2LYS9DY.
INSS Ombudsman
The ombudsman is a citizen service channel that must be used to register complaint, suggestion, praise or complaint, referring to services provided by INSS.
It is possible to make a complaint to the ombudsman's office through the means below:
- Telephone: call number 135
- Internet: via the link http://bit.ly/2VSbw6c
- Correspondence: Post Office Box 09526, Zip Code 70040-976, Brasília/DF;
- In-person service: Esplanada dos Ministérios, Block F, Annex Building, Wing 'A', 1st floor. Service is provided from Monday to Friday, from 8 am to 6 pm.
To file a complaint with the ombudsman, it is essential that you have already tried to resolve the problem through one of the common channels of service: website, telephone or in person. Therefore, we say that the ombudsman is a second level of service of the agency.
Citizen Service – E-SIC
This is a relatively new way of obtaining information from any public entity, including the INSS. E-SIC was created in 2012, one year after the publication of the Access to Information Law of 2011.
Through E-SIC, citizens can request data and information from public administration bodies and entities. In the case of the INSS, you can access all information related to social security, except, obviously, information of a confidential nature.
You can place your order through the link http://bit.ly/2WnEpXL. After the request is registered, the INSS will have 20 days to respond, extendable by another 10.
It is worth noting that the INSS may only deny your request based on the possibilities provided for in the Access to Information Law. In this way, the citizen is protected if the agency, for any other reason, omits the requested information.
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