Ifood is one of the largest companies in the country in the delivery sector and has undoubtedly revolutionized the market! Check out this article to find out how to contact Ifood by phone and other communication channels, such as SAC, customer service and complaints.
The company was founded in 2011, headquartered in São Paulo, by four entrepreneurs and in approximately 6 months the application already offered menus in more than 650 restaurants in the city of drizzle.
And if you've never used Ifood, it works like this: you go to the website or download the app on your cell phone (available for IOS and Android) and register with your email or Facebook.
Then, just allow the app to read your location and then choose your favorite restaurant and dish from the options.
Finally, select your payment method. Ifood allows you to pay online, using your debit or credit card, PayPal, cash and, in some restaurants, meal vouchers.
There are currently 2 million users on the platform and, every month, there are around 3 million orders!
How to contact IFOOD?
IFood is one of the most downloaded apps in the country and, with millions of users, it is practically impossible not to have a customer service channel.
And if you have questions about how to contact Ifood by phone, don't worry, as we will leave you a step-by-step guide on how to contact the company not only by phone, but also through other customer service channels.
Ifood Phone Number
If you need to talk about a product or order, the ideal thing to do is, on the platform itself, search for the establishment's number and then speak directly to the supplier.
This is often the best way to resolve certain demands and much faster, for example, than contacting Ifood and then having the app contact the restaurant.
However, if you really prefer to contact the app, you can call the Ifood phone number. Follow him:
(11)4003-0706
This number has a highly qualified team to receive and resolve your request. The waiting time for service is very fast and they will be able to guide you effectively. If they are unable to resolve your issue, they will refer you to other procedures and channels.
On the phone channel, you can:
- Clarify doubts about coupons
- Request a refund
- Sales Questions
SAC Ifood (Customer service)
Ifood does not provide a specific Customer Service channel, only the telephone number mentioned above.
In addition to the Ifood phone number, however, you can also send an email through suporte@ifood.com.br.
Another option is also to enter in this link, fill out the form and then wait for feedback on the application.
0800 Ifood
Unfortunately, Ifood does not provide a 0800 number to serve its customers, partners or even restaurants that have a contract with the company.
If you are an establishment and need to speak to the financial sector, the best option is to call (011) 4003-0200.
Please remember that telephone service is not available 24 hours a day, so you must call between 8am and 6pm.
If you need to contact Ifood, the suggestion is to speak through the app itself.
Ifood Ombudsman
The ifood ombudsman is a specific space where customers can share some charges, complaints, grievances and specific problems.
At the ombudsman's office, there is a specialized team to record, respond to, investigate and resolve each of these complaints.
Despite having a team of highly qualified employees to meet the company's demands, there is still no ifood ombudsman.
Ifood Chat
One of Ifood's most effective channels is, precisely, the chat available in the application.
To access it, you need to follow the following steps:
- Log in to your Ifood account
- Select “orders”
- Click on the order you want to talk about
- Select what your problem is
- Fill in the required information
- Please wait for support to respond
Support may take a while to respond, but in general, the service is very positive and the agents can solve the problem. If this is not possible, they will offer a discount coupon to be used on a future purchase.
Other forms of assistance:
In addition to the other forms of service that we explored previously, you can also contact Ifood through other channels, such as social media or the Reclame Aqui portal.
However, these should not be the preferred service options. We recommend, initially, contacting the restaurant directly, using the Ifood chat and, then, using the app's phone number.
Although they seem quite practical, the forms of service at Ifood through social networks are not instantaneous or very effective.
Social media
In addition to creative discount coupons, Ifood always reminds its users of its existence through social media.
Therefore, Ifood has accounts on the following social networks:
Complain Here
Another portal that allows contact with Ifood, especially regarding complaints or a more serious problem, is to contact the company through the Reclame Aqui portal.
Reclame Aqui is one of the largest consumer portals in Brazil. Through it, consumers and companies connect and resolve a series of pending issues, problems and other issues.
In general, companies have a specific team to deal with Reclame Aqui demands.
When checking the Ifood page on Complain Here, we see that the company has a great reputation!
Despite having around 51,650 complaints made, 51,623 were responded to, with 14,124 reviews.
More than 75% of the customers who had some type of complaint reported that they would do business with the company again.
Only the response time leaves something to be desired: almost 4 days.
Now that you've discovered the Ifood phone number, you can contact the app or, if you're feeling hungry, place your order on the platform!
If you have any questions, be sure to access the chat to speak to an attendant.
Ifood Ombudsman
The larger the company, the more necessary it is to establish an ombudsman to address the demands and problems of its customers. In this sense, Ifood It also has an Ombudsman service to assist its customers in cases of complaints.
Without a doubt, consumers are increasingly demanding and companies need a specific service channel to understand their relationship with the company and, as the name itself reminds us, to listen to the customer.
What is an ombudsman?
The ombudsman is a specific body that exists within the company and plays a very important role.
This is because it is through this sector, the ombudsman's office, that the company can evaluate, identify and monitor the service standard of its staff.
In general, people end up contacting an ombudsman when they have a problem with IFOOD and the regular service, unfortunately, cannot resolve this issue.
What is an ombudsman's office for?
The ombudsman, therefore, must listen to its customers' complaints and has the duty to ensure that the demand is always investigated and evaluated in an impartial and fair manner.
Each company defines its own approach and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality.
Others choose to select their own employees, who are already familiar with the company's values, exchange or return policy, and refund processes.
At the Ombudsman's Office Ifood, you can present compliments, suggestions, requests, complaints, statements and claims.
The interesting thing about the ombudsman is that, in addition to investigating your issue, it also has an effect on the company.
Difference between ombudsman and customer service
Many people end up wondering about the difference between the ombudsman and the SAC, or they end up getting confused when choosing which service channel is most appropriate for their needs.
Therefore, it is very important to know the difference between an ombudsman and a customer service department.
SAC, also known as Customer Service, is a channel made available by companies to meet the initial demands of a consumer.
At SAC, you can request information, clarify doubts, cancel your purchase and even make a complaint.
Please note that complaints to SAC have a time limit to be resolved: 5 days from the date your complaint is registered.
Some companies, such as telephone, energy, cable television, air or road transport companies, banks or health insurance companies, are required to offer a customer service channel through SAC.
Others, on the other hand, are not required to create this channel. However, if you really care about your service, it may be interesting to offer a customer service center.
The ombudsman's office, on the other hand, should not be your first contact with Ifood, as it is a channel for investigating problems. In many cases, it is necessary to present the protocol number obtained from the SAC.
When to contact an ombudsman
Therefore, the answer to when to contact an Ifood ombudsman is already very clear.
The ombudsman should be contacted after all possibilities of negotiations and contact with the company through the most traditional channels have been exhausted.
Therefore, consider contacting an ombudsman as your last resort, as a specific channel to open a report about your problem.
Leave it until you contact the ombudsman when your problem is not resolved by customer service.
How an ombudsman works
The ombudsman, upon receiving your complaint, will receive each piece of information presented by the customer.
The employee will then check the service and see if there are any errors. If an error is found, the company will receive feedback with “corrective measures” to prevent this type of thing from happening again.
In general, the ombudsman service usually works very well! They do a very serious job and consumers usually evaluate the service as positive and, above all, satisfactory.
How to contact the ombudsman
Each company has a specific channel for the ombudsman. The ombudsman, in general, can be established by telephone or email. In the case of IFOOD, We have already made all contact channels available above.
Other forms of Ifood service
Remember that the ombudsman's office should be the last resort, precisely to open a call or an occurrence and that, in most cases, it is necessary to present a protocol.
If you want to take your complaint to court, you need to gather as much information as possible to attach to the process.
But before that, try to resolve the issue as amicably as possible. Therefore, take advantage of the company's other customer service channels and try to resolve the issue through them.
Didn't solve the problem? Contact Reclame Aqui
If you still haven't resolved your problem, a great way to contact IFOOD and force them to resolve the issue without necessarily starting a lawsuit is Reclame Aqui.
Reclame Aqui is one of the best and most efficient communication channels between consumers and companies.
There, the response rate is usually high, as is the resolution rate.
Now that you know what an ombudsman is and what it is for, you can decide whether it is the right time and channel to contact the company, or even file a complaint with Procon.
You've certainly heard of the Consumer Protection and Defense Office, better known as Procon, am I right? But after all, do you know what Procon is, what it's for and how it can help you?
Procon: What is it and how can it help you?
Procon is an institution focused precisely on consumer protection. And this is the result of movements since 1840, in the first Commercial Code.
But Procon, as we know it today, is the result of a partnership with the Department of Justice, which has a Procon unit in each state of the country.
The first Procon, however, appeared in 1976, in the city of São Paulo. Initially, Procon was called the Executive Consumer Protection Group.
With the Consumer Protection Code, in its 1990 edition, the activities of Procons spread throughout the country only became stronger.
Procon's objective is to ensure that companies, large or small, national or multinational, comply with current commercial laws.
In this way, illegal, deceptive or fraudulent activities can be monitored and corrected, thus ensuring a fair market for consumers.
Procon and the consumer protection code
Thus, Procon is based on the Consumer Protection Code, which governs commercial relations throughout the country.
This code discusses very important aspects for consumers, such as:
- Delivery time
- Product not delivered
- Misleading advertising
- Warranty Information
- Abusive practices
- Product liability
- Right of exchange
- Among other basic consumer rights
Some states, such as Alagoas, for example, provide an explanatory booklet with a given point in the Consumer Protection Code. To access this booklet, just click this link.
Therefore, all analyses and assessments are based on this consumer protection document, regardless of where the consumer lives. This is because the CDC, like the Consumer Protection Code, is valid throughout the national territory.
What is Procon for?
Now that you know what Procon is, you need to understand what it is for!
However, it seems that the information has already become clear in the previous topics. As the name of the organization itself suggests, the idea of Procon is to protect consumers from abusive practices, including IFOOD.
But to do this, you need to contact the agency, make your complaint and file your report. But how does this work? That's what you'll learn in the next topic!
How does Procon work?
What not everyone knows is that you can contact Procon before even purchasing a product or service! That's right! You can contact Procon even before signing a contract.
Procon, via telephone, can clarify some of consumers' doubts and thus avoid a bigger headache in the future.
If you have any questions, you can contact Procon's electronic service, which is available on number 151.
Another alternative, if you prefer, is to go to a Procon office in your city or the one closest to your home.
In São Paulo, for example, there are Procons in different neighborhoods. Some of them, for example, have appointments scheduled in advance, on the same day.
In other words, you will go through a screening process with an attendant, who will evaluate your case. Depending on how it goes, you will receive a password to return at the established time.
What can be reported to Procon
Any abusive or illegal activity can be registered with Procon through a complaint, report or demonstration.
Once your right has been threatened or violated, you can contact Procon.
You can rest assured that, in these cases, consumer data is fully protected and is not disclosed to the reported company or anyone else.
The main complaints to Procon are:
- Related to telephone services (fixed or mobile)
- Credit cards and negative name
- Problems with Cable TV Companies
- Non-delivery of products on the established date
How to file a complaint with Procon
Now that you understand what Procon is, the next step is to understand how to file a complaint with Procon.
The first step is to check which Procon unit is in your city and/or state.
Before going there, however, it is a good idea to gather all the documents you have regarding the complaint. Among them, you can use:
- Invoice
- Receipt
- Conversations via email or prints
- Protocol numbers
- Contracts
- Photos of the product if it arrived defective or broken.
If you deliver the conversations, the ideal is to deliver them printed to Procon. Therefore, arrange for the printing.
Another thing you should do before contacting Procon is to try to resolve the issue directly with the seller and/or the store supplying the product through the ombudsman and customer service.
In general, contact information is available on the website's contact tab or at the bottom of the page. You can contact Customer Service (SAC).
If the company does not resolve the issue amicably, then the next step is to deliver these documents to Procon and register the complaint.
Don't forget to present this documentation with an identification document such as ID, Passport or Driver's License and CPF.
Check it out, on the Procon SP website, details of each stage of the complaint.
Small Claims Court
In some situations, another option is to file a lawsuit in small claims court with a company and even request moral damages.
To file a lawsuit in small claims court, you do not necessarily need a lawyer. In other words, you can file the lawsuit yourself!
The first step is to gather all the documentation and go to the Court in your city. Everything that happens in the first instance is free.
On the other hand, if you need to appeal, then you will need to pay for it and you will also need a lawyer.
The compensation is limited to 40 minimum wages. In general, lawsuits take up to 120 days to be heard. If the person wins, the next step is to enforce the sentence.
The purpose of this article is only to inform you about the procedures for contacting Ifood. We have no connection with the company and do not encourage any action. All decisions made based on this article are the sole responsibility of the reader.
