Hapvida offers quality dental and health plans to thousands of Brazilians. For this reason, the company maintains a complete customer service channel prepared to resolve any demand.
Therefore, to resolve issues related to plans, consultations, or other matters related to the group, it is possible to speak to an attendant at tHapvida phone or other service channels.
In this article we will talk about the company's customer service channels, whether it be the Hapvida telephone number, SAC or ombudsman.
What is Hapvida?
The Hapvida group, headquartered in Fortaleza, Ceará, was founded in 1993 by physician Cândido Pinheiro and is the largest health plan operator in the North and Northeast of Brazil, and the third largest in terms of beneficiaries, through Hapvida Saúde.
How to talk to Hapvida
Hapvida offers its customers several service channels, including:
- Hapvida Customer Service
- Online Chat
- Ombudsman
- Hearing impaired
Customer Service Havida
The user who wishes to speak with the Hapvida Customer Service To ask questions, make complaints, suggestions or talk about other matters, you can access the channel by calling the SAC Hapvida telephone number 0800 280 9130 (exclusive telephone for landlines).
Additionally, you can speak to the SAC online. Just click on the link and fill in the fields with the following information:
- Name
- Telephone
- CPF of the holder
- User code
Hapvida Online Chat
Customers can resolve basic requests through Hapvida's online chat. To do this, click on the link.
Through the channel, it is possible to talk about health and dental plans, request information, talk about bills, among other demands.
If you want to schedule your appointment online through the Hapvida website, we will share a video showing you step by step how to do it:
Hapvida Ombudsman
The ombudsman should be the customer's last resort. Therefore, the channel should be sought when it was not possible to meet demands through other customer service channels such as Hapvida Customer Service.
In this sense, before activating the Hapvida Ombudsman the customer must use the company's Relationship Channels mentioned above to request assistance, services or resolve other demands.
If the request is not answered through traditional service channels within the timeframe provided, the ombudsman may be contacted. It is worth noting that to register a complaint with the Ombudsman, the protocol registered in other channels will be requested.
To speak to the Ombudsman, call the telephone number 4020.9091. It is important to remember that the ombudsman's office is open from 8 am to 6 pm.
Hearing impaired
Hearing impaired people should also contact Hapvida via online chat of the company available at the link.
Hapvida Telephone
To speak to Hapvida by telephone, the customer has the following numbers available:
- Call Center (capitals): 4002 3638 or 4020 3633
- Call Center (Pernambuco): 4002 2870
- Call Center (inland and capitals): 0300 318 3633
All Hapvida Call Center channels operate 24 hours a day. However, to schedule appointments and exams, customers must contact us between 6 am and 10 pm.
Contact Us Hapvida
To talk on the channel Contact Us Hapvida, the customer must access the online customer service page and fill out the form with the requested data, reason for contact and comment.
The following topics can be discussed on the channel:
- Information
- Complaints
- Suggestions
- Compliments
Frequently Asked Questions
If you have a simple question about Hapvida products and services, you can find answers quickly and easily on the channel Hapvida FAQs.
On the page you can find questions on a variety of topics, including:
- Cadastral Change;
- ABRAMGE;
- Hospital Care;
- HAP baby;
- Biometrics;
- Income Tax;
- Payment;
See some examples of questions answered on the channel:
- How do I request a change to the name registered on my plan?
- How are procedures scheduled at the hospital?
- Is a companion allowed during childbirth?
- How is Digital Biometrics registration carried out?
- How do I contact Hapvida from outside Brazil?
- From what plan period can the discount with Pague Menos be used?
- How do I change the due date of my bill?
- My plan is already canceled, how do I get my plan back? income report?
Hapvida In-Person Service
If you prefer to seek in-person service at one of the Hapvida agencies, check out a list of cities and addresses of Hapvida agencies and find one closest to you:
- Alagoas: Ivan Wolf Street, 78 – Pinheiro – Maceio – AL
- Amazonas: 60, St. John Valerio Street – St. John Valerio Street – Manaus – AM
- Bahia: Rua Frederico Simões, nº 98. Advanced Trade Center Building (ground floor) – Tree path – Salvador – BA
- Ceara: 406 – Downtown – Fortaleza – CE
- Ceara: 529 Padre Cicero Street – Downtown – Juazeiro – CE
- Ceara: 21 Coronel Frederico Gomes Street – Downtown – Sobral – CE
- Maranhao: Av. Kennedy, 1620. – Fátima – Saint Louis – MA
- To: Travessa Lomas Valentina, 1176 – Pedreira – Belem – PA
- Paraiba: Severino Cruz Street, No. 277 – Downtown – Campina Grande – PB
- Paraiba: Av. Julia Freire, 1058 – Expeditionaries – JJohn Pessoa – PB
- Pernambuco: 25 Pacific Street of Santos – Boa Vista – Recife – PE
- Piauí: Elizeu Martins Street, 1672 – Center – Teresina – PI
- Rio Grande do Norte: Av. Augusto Severo, 273 – Center – Mossoro – RN
- Rio Grande do Norte: Felipe Camarao Street, 417 – Upper City – Christmas – RN
- Sergipe: 1180 – São José – Aracaju – SE
Complaint to ANS
It is not always possible to resolve an issue with the company. In this scenario, the customer can look for other complaint channels such as Procon and complaint websites such as Complain Here.
See how to make a complaint on ReclameAqui
Furthermore, a good alternative in this case may be to seek assistance from a regulatory agency.
In the case of Hapvida, the regulatory agency is ANS – National Supplementary Health Agency. As determined by Law No. 9,656 of June 3, 1998, it is the agency that regulates the private health insurance market.
When making a complaint to ANS, the agency contacts the operator, who has up to five business days to respond to the issue.
However, it is important to emphasize that the ANS should only be contacted when the company was unable or incapable of resolving the problem. In this sense, before making a complaint to the ANS, the customer should try to resolve the issue through the company's service channels, such as customer service via Hapvida telephone number.
