Find out how to get Gol's phone number and other ways to contact the airline.
Gol was the first Brazilian airline to innovate and continues to innovate every day in the way it works and serves its passengers.
They were the first to create a fully automated check-in service. by cell phone, in addition to the mobile geolocation service and a website with resources available to assist people with motor and visual disabilities.
Operating in the market since 2001, today, it is one of the fastest growing companies in the world. It carries out around 700 flights per day, becoming the company that transports the most passengers in Brazil.
Today we will show you the different ways to contact Gol and explain step by step how to carry out each procedure easily.
See also about: NET Telephone and Ombudsman
About Gol
Gol was a pioneer in several services in Brazil. To illustrate this, we created a timeline with the main achievements obtained by the airline.
History and Achievements
The company was founded in January 2001 and started revolutionizing when it replaced paper tickets with codes on cell phones, making life easier for passengers.
In 2004, it began offering international flights and in 2005 it began operating in all capital cities in Brazil. In 2006, it launched services for the hearing impaired. In 2007, Gol managed to reduce carbon dioxide emissions into the environment by 6%.
In 2009, it received IOSA (IATA Operational Safety Audit) certification from the International Air Transport Association (IATA), and gained recognition as the global standard for evaluating the management of operational safety and control of airlines.
To complete the list, in 2015, it allowed traveling with pets in the airplane cabin, respecting some required requirements.
To see the full list of the company's achievements, visit Gol website and be amazed by the countless advances made by the company.
Results
Gol's search for improvements in services and support helped the company become the airline with the fewest complaints in Brazil in 2018.
According to one survey carried out in 2017 by the National Civil Aviation Agency (ANAC), Gol was the airline that received the fewest complaints from users.
To achieve this result, the company adjusted several points that could be targets of complaints and protests from passengers.
According to Eduardo Bernardes, vice president of sales and marketing at Gol: “We work so that the customer has no reason to complain.”
Some of the measures taken by the company to reduce the number of complaints were:
- Greater concern with service: Increased employee training and contact with consumers;
- Greater concern for consumer well-being: Pilots and co-pilots were trained to provide safety and peace of mind to passengers;
- Practicality in problem-solving: Creation of SCA – Service, Customer and Airport. The team's headquarters are in São Paulo with the aim of solving passengers' problems during their trip.
Fleet and experiences
Gol has 122 aircraft divided into 3 categories:
- B737-800: 91 aircraft;
- B737-700: 24 aircraft;
- 737-8: 7 aircraft.
Among the experiences you can enjoy are:
- Onboard music (94% of the implemented aircraft);
- Leather seats (100% of implemented aircraft);
- Gol Online (94% of the aircraft implemented): Complete on-board entertainment platform;
- In-Seat Power (86% on aircraft with USB sockets and 14% on aircraft with universal sockets): Seats are equipped with sockets for greater passenger comfort;
- Sky interior (42% aircraft have): The aircraft are equipped with lighting that simulates dawn, dusk or blue sky;
- Special Aircraft (3 aircraft): Molded with in-house design and unique artwork.
Want to know more about the fleets and onboard experiences? Visit: Our Gol fleet and enjoy all the services offered.
How to contact Gol?
There are a few ways to contact the airline. See the step-by-step guide to the different types of support we have outlined below.
Telephone
Gol created two categories of 24-hour service (except holidays):
- Contact Gol: Exclusive for purchasing tickets, changing, rescheduling flights and information.
- Connections in Brazil: 0300 115 2121
- Overseas Connections: +55 11 5504 4410
2. Smiles Customer Service Center: Exclusive for queries, cancellations, changes or complaints about flights that were issued with miles through the Smiles website.
- Diamond and Gold Clients: 0300 115 7007
- Smiles and Silver Customers: 0300 115 7001
Website
You can ask questions about Gol products and services through the website.
- Access Gol Service ;
- Click on start service;
- Ask your questions.
Frequently Asked Questions
- Access frequently asked questions;
- See the most frequently asked questions by passengers.
Service Protocol
To search for a service protocol, access:
- Service Protocol;
- Enter your protocol number;
- Just below, enter your CPF or CNPJ;
- Copy the Captcha that appears on the screen;
- Click search.
Baggage Tracker
If your luggage has been lost during your trip, go to:
- Baggage Tracker;
- Enter the process reference;
- Then enter your surname;
- Click submit.
Application
Download the Gol app and have access to all services and information.
- For Android phones, go to Google Play;
- For Apple phones, go to App Store;
Social media
Follow Gol on social media, access:
Gol Stores
Are you thinking about shipping packages? Use Gol stores, access
- Gol Stores to find the store closest to you;
- GOLOG to learn more about this service.
Count on me
In addition to all the contact methods mentioned, Gol also has the Conte Comigo service, an exclusive space in the boarding lounge at the airports of Brasília, Congonhas (São Paulo), Santos Dumont and Galeão (both in Rio de Janeiro).
The location has telephones for direct contact with the GOL and Smiles Program Relationship Center.
Want to know more about this service? Access Count on me and enjoy!
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