Equatorial Piauí Telephone: How do I contact this energy distributor?
Equatorial Piauí, formerly known as CEPISA, is an electricity distribution company that operates in state of Piauí. Its headquarters are in Teresina and the company is a subsidiary of Equatorial Energia due to a bidding process that privatized the concessionaire's assets that previously belonged to Eletrobras.
Equatorial has a long history. It was created by state law no. 1948, back in 1959, and became effective in 1962, when it was still known as Centrais Elétricas do Piauí S.A. In the late 1960s, the construction of an integrated energy production, transmission and distribution system began. This enabled the emergence of a business mentality for electrical services.
Later, in 1970, the company incorporated the assets of the Northeast Electrification Company, called CERNE, and the Parnaíba Light and Power Company, known as CLFP, and became the only electricity distribution concessionaire in Piauí.
As the only energy distributor in Piauí, many customers depend on it. If you are one of them and need to contact the company, keep reading. Below we list some channels available to you.
Equatorial Piauí Telephone
To speak to Equatorial Piauí, you can use the Call Center. The service is free at any time of the day or night, seven days a week. You can deal with issues such as:
- Interruptions or fluctuations in the supply of electricity.
- Situations of imminent risk (such as broken wires, poles that have been hit or are in poor condition, or tree branches or other objects touching the network).
- Reports of illegal connections and fraud.
- Requests for information about services and products.
- Account value.
Call: 0800 086 0800.
Reporting Energy Theft
The company also offers a reporting channel. If you notice any irregularities or suspect an illegal connection, please contact us. You do not need to identify yourself. See how to report the issue below:
Online Form
You can make a complaint using the form that the company provides at website. Simply fill in a few fields on the reporting page, such as the full address of the incident, to help Equatorial Piauí combat energy theft.
Telephone
You can also call the Call Center free of charge. They receive complaints through the service.
Call: 0800 086 0800.
Frequently Asked Questions
If you prefer, you can also resolve your own doubts using the answers provided by Equatorial Piauí to the most frequently asked questions that the company receives. To do so, access the link of the document. In it you will find the answer to questions such as:
- After how many days of delay is the power supply suspended?
- I am vacating a property. What should I do to remove my name from the electricity bill?
- How are meters read?
- What is the criteria for charging a fine?
- I paid my electricity bill twice. How can I get my money back?
Equatorial Piauí Ombudsman
The Ombudsman's Office is a company's customer service designed to respond to demands that have already been dealt with through other communication channels with customers, but which did not have a satisfactory solution from the consumer's point of view.
Equatorial Piauí provides a page of its website to the Ombudsman's Office. However, there you will not find a telephone number, an online chat, a form or an email to send your request.
Social media
You can find Equatorial Piauí on the main social networks. Follow, comment and share content on one of the networks listed below.
What to do about reimbursement for appliances in a power outage?
Most of the consumer complaints involving Equatorial Piauí are precisely about the reimbursement for burned devices in cases of power outages.
Unfortunately, power outages are very frequent and when they happen, they damage and burn out several electronic devices, especially the more expensive ones, such as refrigerators and televisions.
In these cases, it is common for the consumer to contact Equatorial Piauí with the aim of requesting compensation for the loss caused by the system outage.
But after all, do you know what your rights are in these cases and how to act?
According to article 22 of the Consumer Protection Code, energy distributors have the duty to provide adequate and safe services to consumers.
In cases where companies fail to comply with the rule, causing devices to burn out, for example, they are obliged to pay the consumer for the damage caused.
The consumer has a period of 90 days to make the payment request and the company must inspect the damaged equipment within ten days.
After the inspection, the energy distributor has another 15 days to inform the consumer of the results of the inspection.
After the inspection result, if the problem is confirmed, within 20 days, the company must repair, pay in cash or replace the burned-out device.
Therefore, if you have had any damaged device, try to contact Equatorial Piauí through one of the channels provided here in this article as soon as possible.
If your problem is not properly resolved, you can still question it at PROCON or ANEEL. Don't waste time, seek your rights!
How to make a complaint to Procon
We hope that your situation with Equatorial Piauí does not reach this point, but it is not uncommon for people to make complaints to PROCON about the service provided by energy distributors.
Unfortunately, in Brazil, companies still insist on disrespecting consumers' rights, and when this happens, there is no other way out than to seek out your rights.
PROCON is the acronym for Consumer Protection and Defense Program. It is a foundation created to solve problems between consumers and companies.
Therefore, if you have had any problems involving Equatorial Piauí, filing a complaint with PROCON may be an alternative.
This foundation has a direct link with the Department of Justice, thus, it is a highly regarded institution within the Brazilian State, and is able to resolve the most diverse problems involving energy distributors.
It is important for you to know that PROCON is present in all Brazilian states, precisely to better meet the demands related to compliance with the standards of Consumer Protection Code.
The primary objective of this body is precisely to prevent abuse by companies in their relationships with their customers, always intervening when necessary.
As provided for in the Consumer Protection Code, PROCON and other entities that were created to protect consumers make up the National Consumer Protection System.
If you want more information about PROCON in Piauí, access here.
What is the deadline for a power cut due to non-payment?
We know that Brazil is currently experiencing a difficult time. With an economic crisis that never ends and unemployment at an all-time high, people are facing financial difficulties.
As a result, it is not uncommon for there to be delays and even non-payment of some bills, such as the Equatorial Piauí energy bill.
When this happens, it is common for consumers to be concerned about a possible power outage, something that is very likely to happen.
For this reason, it is important for you to know that there is no specific number of bills or days late in the law that would allow the suspension of the energy supply.
In this way, the energy distributor can even count the electricity of a consumer with just one overdue bill.
However, for this to actually occur, prior communication is required. of at least 15 days.
Therefore, if Equatorial Piauí or any other energy company cuts off the electricity to a home or commercial establishment without prior notice, it will be obliged to pay compensation.
Even if the Account is in arrears, the obligation in this case is to provide prior notice.
The objective of this article was to publicize the telephone number of Equatorial Piauí and other ways of contacting the institution, as well as to clarify to users of Electric Energy services what their Rights are.
The Achei Celular website has no connection with Equatorial Piauí or consumer protection agencies.
