Equatorial Energia Alagoas, formerly known as Companhia Energética de Alagoas (CEAL), is an electricity distribution company that operates in the state of Alagoas and is headquartered in Maceió. The company is a subsidiary of Equatorial Energia and the only concessionaire to serve the approximately 3.3 million residents of Alagoas.
The capital of Alagoas was one of the first Brazilian cities to receive electricity. The service began on January 14, 1896. The company responsible for it was the Empresa Luz Elétrica de Alagoas, a privately owned company that used a steam engine with three 75 horsepower boilers each.
Later, in 1962, the capital's electricity distribution concessionaire was nationalized and became controlled by Eletrobras and acquired by Ceal in 1968, which would later become Equatorial Energia Alagoas.
To learn more about the company, its services or to make a complaint or demand, please get in touch. Below we list the channels at your disposal.
Equatorial Energia Alagoas Telephone
The telephone is one of the simplest and most practical means available to customers who wish to contact any company. At Equatorial Alagoas it is no different. The company offers a telephone Call Center, which provides more than 30 services.
The call is free and the service is available 24 hours a day, seven days a week. Request emergency services, check debts, register for the low-income social tariff, file complaints and request power disconnection. Just call the number: 0800 082 0196.
Whatsapp Equatorial Energy Alagoas
Equatorial Alagoas also offers support via WhatsApp with its virtual assistant Clara. By contacting her, you can report power outages, check your debt and issue a barcode to pay your electricity bill.
To speak to Clara, just save the phone number (82) 2126-9200 in your cell phone's address book. Then, just send your request and provide your CPF, CNPJ or consumer unit code so that the referral can be made and the service can be requested.
Virtual Agency Equatorial Energy Alagoas
To ensure greater convenience for its customers, Equatorial Energia Alagoas also provides some services in website. Through it you have access to Virtual Agency, where you can check your invoice history, register your email to receive your digital invoice, check service locations and much more.
Frequently Asked Questions
You can also solve your own doubts by accessing the Frequently Asked Questions. Find the answers to questions such as:
- How should I proceed to request a new connection?
- How should I proceed to request the execution of a service that has not been completed?
- How should I proceed to change ownership?
- How should I proceed to request a change in connection type from single-phase to two-phase or three-phase, or from two-phase to three-phase?
- How can I find out if a consumer unit has debts?
To access, go to the Virtual Agency and click on link Frequently Asked Questions.
Social media
You can also interact with Equatorial Alagoas through social media. Like, comment and share posts, communicate via direct message and stay up to date with the latest news by accessing the networks listed below:
