Energisa Telephone
Energisa is an energy distributor that has been operating in the Brazilian market for 110 years.
Present in 788 municipalities spread across 9 states in the country and providing electricity to around 16 million people, Energisa is one of the largest companies in the electricity sector in Brazil and has a large representation on the Brazilian Stock Exchange.
This text is intended for Energisa customers who wish to contact the company to solve any problem or clarify any doubts.
How to contact Energisa?
Due to the high number of users of its services, Energisa provides citizens with many customer service channels.
Therefore, for most of your needs, there will always be more than one way to contact the company to carry out negotiations. There is also the possibility of self-service through the Energisa website, as we will see in the next topics.
Energisa's main channels for customer relations are:
- Telephone contact
- Virtual Agency of the Energisa website
- Social media
- Application
Energisa website
In addition to the company's wide range of service possibilities, many of the services can be accessed by the user directly on the Energisa website: http://bit.ly/2H7KLBT.
This way, you save time and quickly find the solution you need. Through the website, customers can enjoy the following services, among others:
- Report power outage
- Issue a second copy of your Energisa invoice
- Track requests
- Start new power connection
- Request to receive your invoice by email
- Register direct debit
- Update registration data
- Check consumption history
- Negotiate debt
In addition to those mentioned, there are many other possibilities for the customer on the Energisa Virtual Agency platform.
If you have any questions or concerns with the company, first check whether there is a solution to your problem at the Virtual Agency itself.
You will probably be able to resolve any issues quickly, avoiding the need to call SAC or go to one of the company's in-person service units.
Energisa On App
The application Energisa On provides customers with an even more convenient self-service option. In the palm of your hand, you can access all the facilities offered through the Virtual Agency.
The app is available for users of Android, iOS and Windows devices. With it, you can request a second copy of your bill, check your consumption history, register for direct debit, among many other service possibilities.
Email Support
If you didn't find what you needed in the Online Agency or in the app, don't despair! There is still a possible solution before you need to use the phone. Contact an attendant via E-mail.
To do this, simply access http://bit.ly/2V6hc7C, fill out the form with the requested information.
Energisa Phone Numbers
If none of the above solutions have worked for you, you may need to call the company's customer service department. Many people try to avoid this option at all costs, but sometimes it is necessary.
To make things easier, we have listed below the main Energisa telephone numbers for each of the states in which it operates.
- Energisa Minas Gerais: 0800 032 0196 – 0800 032 1234
- Energisa Mato Grosso: 0800 646 4196 – 0800 648 1782
- Energisa Mato Grosso do Sul: 0800 722 7272. – 0800 722 0445
- Energisa Paraiba: 0800 083 0196 – 0800 086 1234
- Energisa Paraná: 0800 701 0326 – 0800 648 1783
- Energisa Rio de Janeiro: 0800 032 0196 – 0800 032 0196
- Energisa Sergipe: 0800 079 0196 – 0800 079 1234
- Energisa Sao Paulo: 0800 701 0326 – 0800 648 1783
- Energisa Tocantins: 0800 721 3330 – 0800 648 1781
Addresses of service units
Energisa has a wide network of in-person customer service. There are stores spread across all the states where the company operates.
In some cases, it may be necessary for the user to travel to the service unit, especially in relation to new contracts.
To check which unit is closest to your home, access the link http://bit.ly/2YfLQxa.
Energisa on social media
Follow Energisa on social media. In addition to staying up to date with the company's latest developments, some types of emergency services can be provided directly through social media. Check out how to find Energisa on each social network:
- Facebook: Energisa Fanpage
- Twitter: @energisa
- Instagram: @energisa
Energisa Ombudsman
If you have made a request to Energisa and have not received a response within a reasonable period of time, or if the service provided was not satisfactory, you can use the Ombudsman's Office to file a complaint.
The procedure is extremely simple, but you must already have the protocol for the service that caused the problem. After filing a complaint with the ombudsman, Energisa will have 15 days to provide you with the appropriate response.
To register a complaint with the ombudsman, simply fill in the information requested in the form on the link http://bit.ly/2LsiKcj.
How to carry out a realization at Aneel
Did you not receive adequate assistance through the usual channels, did you file a complaint with the Energisa ombudsman and the problem was still not resolved? Well, In this case, it is best to contact Aneel – National Electric Energy Agency.
Aneel regulates and monitors the electricity distribution activity in the country. Therefore, it is your last resort to correct the situation without having to file a lawsuit.
To make a complaint, use one of the methods below:
- Telephone 167;
- Form on the Aneel website via the link http://bit.ly/2V5znu9;
- Online chat at http://bit.ly/2PStuzn;
However, it is important to remember that this type of complaint can only be made after an attempt has been made to find a solution through the company's ombudsman. In other words, Aneel expressly requests the service and ombudsman protocol numbers to register your complaint, so it is important that you have them on hand before you begin.
See also: Enel phone
Social Electricity Tariff: see if you are eligible!
The social electricity tariff is a Federal Government program that aims to benefit low-income families in Brazil.
The benefit is achieved through a reduction in the energy tariff by a percentage of up to 65%, depending on the case.
This program was established by Law No. 12;212/2010.
If you want to know whether or not your family has this right, we have prepared a complete article about this program. Find out everything about the Social Energy Tariff by clicking on the Link.
How to make a complaint to Procon
We hope that your situation with ENERGISA does not reach this point, but it is not uncommon for people to make complaints to PROCON about the service provided by energy distributors.
Unfortunately, in Brazil, companies still insist on disrespecting consumers' rights, and when this happens, there is no other way out than to seek out your rights.
PROCON is the acronym for Consumer Protection and Defense Program. It is a foundation created to solve problems between consumers and companies.
Therefore, if you have had any problems involving ENERGISA, filing a complaint with PROCON may be an alternative.
This foundation has a direct link with the Department of Justice, thus, it is a highly regarded institution within the Brazilian State, and is able to resolve the most diverse problems involving energy distributors.
It is important for you to know that PROCON is present in all Brazilian states, precisely to better meet the demands related to compliance with the standards of Consumer Protection Code.
The primary objective of this body is precisely to prevent abuse by companies in their relationships with their customers, always intervening when necessary.
As provided for in the Consumer Protection Code, PROCON and other entities that were created to protect consumers make up the National Consumer Protection System.
If you want more information about PROCON, access here.
What to do about reimbursement for appliances in a power outage?
Most consumer complaints involving ENERGISA are precisely about the reimbursement for burned devices in cases of power outages.
Unfortunately, power outages are very frequent and when they happen, they damage and burn out several electronic devices, especially the more expensive ones, such as refrigerators and televisions.
In these cases, it is common for the consumer to contact ENERGISA with the aim of requesting compensation for the loss caused by the system failure.
But after all, do you know what your rights are in these cases and how to act?
According to article 22 of the Consumer Protection Code, energy distributors have the duty to provide adequate and safe services to consumers.
In cases where companies fail to comply with the rule, causing devices to burn out, for example, they are obliged to pay the consumer for the damage caused.
The consumer has a period of 90 days to make the payment request and the company must inspect the damaged equipment within ten days.
After the inspection, the energy distributor has another 15 days to inform the consumer of the results of the inspection.
After the inspection result, if the problem is confirmed, within 20 days, the company must repair, pay in cash or replace the burned-out device.
Therefore, if you have had any device damaged, try to contact ENERGISA through one of the channels provided in this article as soon as possible.
If your problem is not properly resolved, you can still file a complaint with PROCON or ANEEL. Don't waste time, seek your rights!
What is the deadline for a power cut due to non-payment?
We know that Brazil is currently experiencing a difficult time. With an economic crisis that never ends and unemployment at an all-time high, people are facing financial difficulties.
As a result, it is not uncommon for there to be delays and even non-payment of some bills, such as the ENERGISA energy bill.
When this happens, it is common for consumers to be concerned about a possible power outage, something that is very likely to happen.
For this reason, it is important for you to know that there is no specific number of bills or days late in the law that would allow the suspension of the energy supply.
In this way, the energy distributor can even count the electricity of a consumer with just one overdue bill.
However, for this to actually occur, prior communication is required. of at least 15 days.
Therefore, if ENERGISA or any other energy company cuts off the electricity to a home or commercial establishment without prior notice, it will be obliged to pay compensation.
Even if the Account is in arrears, the obligation in this case is to provide prior notice.
