Embasa phone number: see here!
Sanitation companies have thousands of customers wherever they are, just like Sabesp in Sao Paulo, Embasa in Bahia is a giant in the State.
Additionally, it is very common for these customers to occasionally need to speak to the company.
After all, it is common for cases of lack of supply, or other related problems, to occur.
In this sense, it is essential that these companies have good customer service channels.
Therefore, we will show in this article how to talk to EMBASA in customer service channels, SAC and Ombudsman.
If your question is only about Embasa's phone number, the same is true 0800 0555 195.
What is EMBASA?
EMBASA, Empresa Baiana de Águas e Saneamento SA is a mixed-capital company with authorized capital, a legal entity under private law, whose main majority shareholder is the Government of the State of Bahia.
The company is responsible for providing water supply and sewage services - including collection, treatment, and distribution of water, in addition to the collection, transportation and proper disposal of domestic sewage.
EMBASA primarily serves the urban population as well as a considerable portion of the rural population located close to cities and dispersed throughout integrated systems.
The locations served by the company's water supply are located in 366 municipalities in Bahia out of a total of 417.
Therefore, EMBASA is the largest company responsible for the water supply in the state of Bahia, covering thousands of customers.
Given this scenario, the demand for fast and effective service channels is quite considerable.
How to talk to EMBASA
EMBASA offers its customers several service channels, including apps, telephones, ombudsman, among others. See below a complete list of these channels:
- Customer Service Center
- EMBASA App
- Local Offices
- Ombudsman
EMBASA Call Center
It is possible to talk to the EMBASA Call Center calling the number 0800.0555.195.
EMBASA Virtual Agency
Customers can resolve basic requests through thevirtual agency of the company. On the page you can:
- Access registrations
- Access 2nd copy of bill
- Report water/sewage leaks
- Report water shortages
- Report irregularities
- Access debt certificate
- Access annual debt settlement term
- Among other services
SAC stations and service stores in the neighborhoods
SAC stations or service stores are places where customers are served in person. Clicking on the link you can check which station is closest to your home. Or if you prefer Click here and do some research on the service store closest to you.
Local Offices
Another way to speak to EMBASA in person is to look for one of the company's local offices. Check out the list of 366 municipalities served by EMBASA.
EMBASA App
The EMBASA App was developed to facilitate customer access to the company's service, especially for customers who prefer to make their requests online quickly, safely and efficiently.
In the EMBASA App, available at App Store and Google Play, the customer has access to various services such as a history of the latest bills, reporting of water or sewage leaks, guidance on automatic debit, among others.
EMBASA Ombudsman
The ombudsman should be the customer's last resort. Therefore, the channel should be sought when it was not possible to meet demands through other customer service channels such as EMBASA SAC.
In this sense, before activating the EMBASA Ombudsman the customer must use the EMBASA Relationship Channels mentioned above to request assistance, services or resolve other demands.
If the request is not met within the EMBASA Relationship Channels within the stated period, the ombudsman may be contacted. It is worth noting that to register a complaint with the Ombudsman, the protocol registered in the other channels will be requested.
To contact the Ombudsman, the customer can use the following channels:
- Internet
- In person
- Electronic Address
See also: Coelba Telephone
EMBASA Ombudsman on the Internet
EMBASA customers can open their request with the company's ombudsman through the company's website. State Ombudsman.
The request may be opened in the form of a complaint, compliment, request for information or appeal regarding a request for information that was not satisfactorily met.
It is worth remembering that the EMBASA Ombudsman's Office is part of the network of public ombudsmen in the state of Bahia, which, through the TAG system, which is integrated with the entire network, receives customer demands and forwards them so that the appropriate measures can be taken.
EMBASA Ombudsman in person
If desired, users can appear in person at the State Ombudsman's Office, located on the ground floor of the Governor's Office. Or, at the Embasa headquarters building, located at 4ª Avenida, 420, CAB, and register.
EMBASA Ombudsman's Electronic Address
pgov@embasa.ba.gov.br
Embasa: Complaint Channels
Finally, in addition to the channels made available by EMBASA, including the company's SAC and Ombudsman, customers can also resort to other complaint channels, especially if their complaints are not addressed.
Among the main complaint channels, websites stand out Complain Here and consumer.gov.br. They can be a good alternative for seeking resolution of problems, making complaints, among other demands.
On Reclame Aqui, any user can file a complaint about a company. Registrations are made anonymously in compliance with the website's privacy policy.
Once a request is registered, the company can respond or not to the complainant. If the company is registered on the website, it receives an email with the details of the case in which it is involved. After the response, the customer can assess whether or not the request has been resolved.
Based on customer reviews, response time, and other factors, the site generates automated rankings for the company. In addition, the site itself creates reviews for companies based on its own criteria. See EMBASA review on Reclame Aqui.
The website already consumer.gov.br, created by the Ministry of Justice as part of the National Consumer Defense System, operates in a similar way, but with some differences.
On consumer.gov.br, customers register their complaints and the company has up to 10 days to respond. However, only requests from companies that have voluntarily registered on the site are registered. In this scenario, the customer is at the mercy of the company's goodwill.
Unfortunately for EMBASA customers, the company is not registered, which means that it is not possible to register complaints about the company on the website.
Finally, if the requests are not met in any way, the consumer can resort to other complaint channels such as:
- Procons
- Common justice
- Regulatory Agencies – Ring
- Small Claims Courts
In general, these channels tend to present more effective results when it comes to resolving problems. However, they can take more time, as they involve travel, document organization, among other things.
In this sense, first of all, the consumer must seek the solution to their requests first in the EMBASA SAC or EMBASA Ombudsman.
However, if no results are obtained from the company, the customer can seek other channels, including the courts if necessary.
Do you want to issue a second copy of your Embasa Account? Watch the video below and learn how to do it:
