Elektro: see all the ways to get in touch!
If you are an Elektro customer, you have certainly needed or may need to speak to the company to make a complaint, ask questions, give compliments or resolve any other issue regarding the services provided.
In this sense, the energy distributor provides several service channels via the internet or via Elektro Telephone.
What is Elektro?
THE Elektro, a publicly traded company, is a energy distributor of Brazil that operates mainly in the interior of the state of São Paulo and some cities in Mato Grosso do Sul.
In total, the company distributes energy to around 2.5 million customers in 223 cities, serving an area of around 120 thousand square kilometers.
Given the large client portfolio, the demand for contact with the company can be quite high.
That's why Elektro has specialized service channels to meet the most diverse needs that its customers may have, online or via Elektro phone.
Elektro Telephone
Elektro has customer service channels with specialized attendants to respond to its customers quickly and efficiently.
Each of these channels is aimed at a specific demand.
Below we will talk about each of Elektro's channels, ombudsman, customer service, online chat, among others, and indicate which is best for your needs.
SAC Elektro
In general, Customer Service is the main channel of contact between the customer and the company. In SAC Elektro It is possible to resolve almost all demands regarding the company's products.
Furthermore, even if the channel is not the best suited to resolve your specific issue, it certainly will speak to an Elektro attendant in the company's SAC, you can inform which specific channel is for your demand and how to get in touch.
THE Elektro SAC telephone number and:
- 0800 701 01 02 – low voltage telephone (127V/220V)
- 0800 701 01 03 – if you want to deal with medium and high voltage (voltage equal to or greater than 2.3KV with an installed load greater than 75,000W and a private transformer
- 0800 701 01 55 – service channel for people with hearing or speech impairments
It is important to remember that SAC Elektro operates every day of the week, 24 hours a day.
Elektro Ombudsman
A company's ombudsman is the channel that should only be accessed when it is not possible to resolve a demand through conventional channels, or when the company's response was not considered satisfactory.
To talk to the Elektro Ombudsman You must be the account holder and have the appropriate documents on hand, in addition to the service protocol for other company channels that were contacted before the Ombudsman.
To speak to the distributor's Ombudsman, you can contact us via Elektro ombudsman telephone number: 0800 012 40 50.
In addition, it is also possible to contact the company's ombudsman by correspondence, in person or via fax.
If you prefer to send correspondence, the address for the destination should be: Rua Ary Antenor de Souza, 321, Jardim Nova América – Campinas – São Paulo, CEP 13.053-024. For the attention of the Ombudsman
For those who prefer to speak to the attendants at Elektro Ombudsman In person, the service is carried out at the company's Corporate Headquarters, which is located in Campinas in the state of São Paulo.
The visit must be scheduled in advance by telephone. 0800 012 40 50. The address is: 321 Ary Antenor de Souza Street, Campinas, São Paulo, ZIP Code 13.053-024
Finally, for those who prefer, you can send a Fax to Elektro by phone (19) 2122-1385.
Elektro Easy App
The Elektro Fácil app can be very interesting for those who like to solve their problems through their cell phone screen. In the Elektro app, you can perform several services, such as:
- Inclusion in direct debit
- Request 2nd copy
- Self-reading
- Receive scheduled shutdown notices
The application is available for Android on Google Play and for iOS on the Play Store.
Chat Online Elektro
If preferred, the customer can request information or guidance through Elektro online chat. To do this, simply click on the link inform the CPF/CNPJ and the consumer unit.
Chat support is available 24 hours a day, 7 days a week.
Support via SMS Elektro
Some demands can be resolved easily and free of charge through SMS Elektro.
To do this, simply send a text message with the name of the service, protocol or number of your customer code – available on your electricity bill – to the number 26530.
Additionally, it is also possible talk to Elektro via SMS only with the CPF or CNPJ. Check how to send the text:
- Power outage warning = send LIGHT + your code
- Pending debit inquiry AND 2nd copy = send DEBIT + your code
- Self-reading of the electricity meter = send READING + your code
- Reconnection after payment = send RELIGA + your code
- Track your orders = send ORDER + protocol
Elektro's SMS service operates 24 hours a day, every day of the week.
Elektro in-person service
If preferred, the customer can go to a store for in-person service. Elektro has a service unit in all the cities where it is present.
To find out which unit is closest to you, visit the page Elektro service, select the option In-Person Service and choose your city.
Customer service via Elektro social networks
In addition to all the channels made available by the company via app, SMS, in person or by phone,Elektro Elephone It is still possible to speak to the company through social media:
External service and complaint channels
Despite the wide range of service methods and channels, it is not always possible to resolve all issues solely through the company's channels.
In this scenario, the user can resort to other complaint channels, such as:
- Procons
- Common justice
- Regulatory Agency – ANEEL
- Small Claims Courts
However, it is very important to try to resolve any issues related to the company directly through the distributor's customer service channels via the internet, at Elektro phone or in person and only when it is not possible to resort to other entities.
Social Tariff
Did you know that ELEKTRO customers can get a discount on their electricity bills?
We are talking about the social tariff, a benefit created by the federal government for low-income families in Brazil.
Through this program, families can get a discount of up to 100% on their energy bill.
To find out more details about the social tariff and check whether or not your family is eligible, Click here.
Procon: What is it and how can it help you?
Procon is an institution focused precisely on consumer protection. And this is the result of movements since 1840, in the first Commercial Code.
But Procon, as we know it today, is the result of a partnership with the Department of Justice, which has a Procon unit in each state of the country.
The first Procon, however, appeared in 1976, in the city of São Paulo. Initially, Procon was called the Executive Consumer Protection Group.
With the Consumer Protection Code, in its 1990 edition, the activities of Procons spread throughout the country only became stronger.
Procon's objective is to ensure that companies, large or small, national or multinational, comply with current commercial laws.
In this way, illegal, deceptive or fraudulent activities can be monitored and corrected, thus ensuring a fair market for consumers.
Procon and the consumer protection code
Thus, Procon is based on the Consumer Protection Code, which governs commercial relations throughout the country.
This code discusses very important aspects for consumers, such as:
- Delivery time
- Product not delivered
- Misleading advertising
- Warranty Information
- Abusive practices
- Product liability
- Right of exchange
- Among other basic consumer rights
Some states, such as Alagoas, for example, provide an explanatory booklet with a given point in the Consumer Protection Code. To access this booklet, just click this link.
Therefore, all analyses and assessments are based on this consumer protection document, regardless of where the consumer lives. This is because the CDC, like the Consumer Protection Code, is valid throughout the national territory.
What is Procon for?
Now that you know what Procon is, you need to understand what it is for!
However, it seems that the information has already become clear in the previous topics. As the name of the organization suggests, the idea of Procon is to protect consumers from abusive practices, including those of Elektro!
But to do this, you need to contact the agency, make your complaint and file your report. But how does this work? That's what you'll learn in the next topic!
How does Procon work?
What not everyone knows is that you can contact Procon before even purchasing a product or service! That's right! You can contact Procon even before signing a contract with Elektro.
Procon, via telephone, can clarify some of consumers' doubts and thus avoid a bigger headache in the future.
If you have any questions, you can contact Procon's electronic service, which is available on number 151.
Another alternative, if you prefer, is to go to a Procon office in your city or the one closest to your home.
In São Paulo, for example, there are Procons in different neighborhoods. Some of them, for example, have appointments scheduled in advance, on the same day.
In other words, you will go through a screening process with an attendant, who will evaluate your case. Depending on how it goes, you will receive a password to return at the established time.
What can be reported to Procon
Any abusive or illegal activity can be registered with Procon through a complaint, report or demonstration.
Once your right has been threatened or violated, you can contact Procon.
You can rest assured that, in these cases, consumer data is fully protected and is not disclosed to the reported company or anyone else.
The main complaints to Procon are:
- Related to telephone services (fixed or mobile)
- Credit cards and negative name
- Problems with Cable TV Companies
- Non-delivery of products on the established date
How to file a complaint with Procon
Now that you understand what Procon is, the next step is to understand how to file a complaint with Procon.
The first step is to check which Procon unit is in your city and/or state.
Before going there, however, it is a good idea to gather all the documents you have regarding the complaint. Among them, you can use:
- Invoice
- Receipt
- Conversations via email or prints
- Protocol numbers
- Contracts
- Photos of the product if it arrived defective or broken.
If you deliver the conversations, the ideal is to deliver them printed to Procon. Therefore, arrange for the printing.
Another thing you should do before contacting Procon is to try to resolve the issue directly with the seller and/or the store supplying the product through the ombudsman and customer service.
In general, contact information is available on the website's contact tab or at the bottom of the page. You can contact Customer Service (SAC).
If the company does not resolve the issue amicably, then the next step is to deliver these documents to Procon and register the complaint.
Don't forget to present this documentation with an identification document such as ID, Passport or Driver's License and CPF.
Check it out, on the Procon SP website, details of each stage of the complaint.
How to file a lawsuit in small claims court against a company.
In some situations, another option is to file a lawsuit in small claims court with a company and even request moral damages.
To file a lawsuit in small claims court, you do not necessarily need a lawyer. In other words, you can file the lawsuit yourself!
The first step is to gather all the documentation and go to the Court in your city. Everything that happens in the first instance is free.
On the other hand, if you need to appeal, then you will need to pay for it and you will also need a lawyer.
The compensation is limited to 40 minimum wages. In general, lawsuits take up to 120 days to be heard. If the person wins, the next step is to enforce the sentence.
