Do you know what a financial? They are very similar to banks and their objective, as you can imagine from the name, is to work with financing. They offer, for example, personal loans, property financing and investments to raise funds.
One of the largest financial institutions in Brazil It's EasyCrédito. To facilitate your relationship with the company, EasyCrédito offers some services and customer service channels. If you wish to contact the company, use one of the options below.
Easycredit Telephone
The telephone is one of the best-known and most practical channels for contacting any company. However, it is not uncommon to find customers who tremble at the mere thought of using telephone customer service. Perhaps it was with this in mind that EasyCrédito has not implemented the SAC service by telephone. But don't worry. Below you can check out other available options.
Email EasyCredit
Another very common service channel for companies in all sectors is email. You can use it to contact EasyCrédito. Just send your request to the following email address: relationship@easycredito.me
Easycredit FAQ
Those who prefer can also resolve their own doubts through the Easycrédito FAQ. Simply access the website from the financial institution and click on Help. This will take you to the page where you will find answers to questions and queries such as:
- Can I apply for a loan by phone, WhatsApp or email?
- How do I delete my registration?
- I can't insert my documents.
- What is the deadline for a response to the loan?
- How do I apply for my loan?
On the same page you can also search for the information you need in the search bar.
EasyCrédito on Social Networks
Another option for those who want to get in touch with Easycrédito is social media. Through these, you can comment on posts, stay informed about the latest news and even send a direct message. Check out the financial institution's social media channels:
Work with us
However, if what you want is to contact Easycrédito to offer your services, you can access the page Work with us. Here you can find out a little more about the financial institution and check out some available vacancies.
SAC Partners
Node website At EasyCrédito you can also find ways to contact the financial institution's partners. Check out some numbers below that may be useful to you:
Financial Trust
Customer Service – 0800 067 5757
Customer Service: 4007 2224
BB Consortiums
SAC – 4004 0001 (Capital cities and metropolitan regions)
0800 729 0001 (Other locations)
BV Financial
SAC – 0800 770 3335 or 0800 701 8661
Ombudsman: 0800 707 0083
Pan Bank
Customer Service – 0800 776 8000
Ombudsman – 0800 776 9595
Bradesco
Customer Service – 0800 704 8383
Ombudsman – 0800 727 9933
Box Here
Customer Service – 0800 726 0101
Ombudsman – 0800 725 7474
Creditas Direct Credit Company SA
Sao Paulo (capital) – (11) 3522 8009
Other capitals and metropolitan regions – 4003 1586
Other locations (landline only) – 0800 721 8547
DACASA Financial
Ombudsman: 0800 721 6000
Omni SA Credit, Financing and Investment
Customer Service – 0800 727 0885
Ombudsman – 0800 701 0412
Socinal SA – Credit, Financing and Investment
Customer Service – 0800 591 5055
Ombudsman – 0800 284 4193
Banco AndBank Brasil SA
Customer Service – 0800 724 1212
Ombudsman – 0800 600 1677
HCRED Financial Solutions
Customer Service – 18 3203 4510
Ombudsman – 3203 4511
Sorocred Credit Financing and Investment SA
Ombudsman – 0800 772 0602
Lecca – Credit, Financing and Investment SA
Ombudsman – 0800 709 9944
Pernambucanas
Customer Service – 0800 724 9200
Ombudsman – 0800 702 9248
Portocred Financial
Customer Service – 0800 600 0772
Ombudsman – 0800 601 7700
Safe Haven
Customer Service 0800 727 2769
SAC – 0800 701 5582 (Hearing Impaired)
Ombudsman – 0800 727 1184
Prospera Santander Microcredit
Customer Service – 0800 762 7777
Ombudsman – 0800 726 0322
Sicredi Cooperative
Customer Service – 0800 724 7220
Ombudsman – 0800 646 2519
Via Certa Financing SA
Customer Service – 0800 643 0633
Money Plus SCMEPP Ltda
Ombudsman: 0800 601 5289
Finamax – Credit, Financing and Investment
Ombudsman – 0800 770 1333
Digio
Customer Service – 0800 333 8735
Ombudsman – 0800 333 1474
Trigg
Customer Service – 0800 727 0885
Ombudsman – 0800 701 0412
Olé Consigned Bank SA
Customer Service – 0800 729 6009
SAC – 0800 709 1717 (Hearing Impaired)
Ombudsman – 0800 726 7404
Credihome Digital Promoter SA
Service: (11) 2050 4399
Complaint to the Central Bank of Brazil
Many users of financial services do not know, but when they have some kind of problem with a financial institution and it is not resolved through its ombudsman, a very practical and viable alternative is to make a complaint to the Central Bank.
The Central Bank of Brazil is a highly regarded institution and, among other responsibilities, it is responsible for regulating and supervising the national financial system. The institution also currently works to ensure the stability of the purchasing power of money.
In the specific case of Financial Institutions, the Central Bank supervises and controls the institutions, aiming to prevent abuses and other arbitrary acts that may be committed by the country's financial agents.
Therefore, if you had a more serious problem with EasyCrédito or any other financial institution and this problem was not resolved by the ombudsman, you can register your complaint very simply on the Central Bank website.
Once the complaint has been made, the Central Bank will contact EasyCrédito directly to request information about the complaint made.
In normal situations, the Central Bank takes around 8 to 10 business days to respond to the citizen. However, this period depends largely on how long the financial institution that was complained about takes to respond.
If your complaint is fair, the financial institution will usually reverse its procedure or in some way seek to correct the error made, notifying the Central Bank about this occurrence.
Logically, if your complaint to the Central Bank is unfounded, no action will be taken, as the Central Bank will analyze your case and forward it to the institution, acting in this case as a mediator of the problem.
As previously mentioned, it is very simple to file a complaint with the Central Bank. The entire procedure is carried out online, and it is important that you register an email address to receive notifications each time the process is processed.
Another very important point to remember is the need to have the complaint receipt protocol at hand. Have this number at hand because you will need it when making your claims.
It is also important to clarify that the Central Bank will ask you to write a text explaining exactly what happened between you and the financial institution. At this point, be as detailed as possible, informing the date, time, name of the attendant, what was said, protocol number, etc. Don't leave anything out!
Step by step: making a complaint on the Central Bank website
To initiate the complaint procedure at the Central Bank, you can click here.
As you can see in the image below, you must enter your CPF number and select Complaint against Financial System Institutions.
Solve the Captha and the screen will open for you to fill in the necessary data:
- Choose the name of the Institution
- Select Subject
- Enter your message, stating the complaint you want to make
- Enter the Financial Institution's protocol number
From there, the Central Bank will ask for your email and telephone number, generating the service protocol after that.
With the complaint protocol in hand, as stated above, you just need to wait for the bank's response regarding your complaint.
Questions and Answers about Complaints at the Central Bank
1- Which institutions does the Central Bank supervise?
Multiple banks are supervised by the Central Bank, commercial banks, cooperative banks, investment banks, development banks, exchange banks, savings banks, credit unions, credit, financing and investment companies, real estate credit companies, leasing companies, exchange brokerage companies, securities brokerage companies, securities distribution companies, development agencies, mortgage companies, credit companies for microentrepreneurs and small businesses, payment institutions and consortium administrators.
2- Can I file a complaint against an Institution authorized to operate by the Central Bank?
Yes, complaints may be filed by customers and users of products and services from financial institutions and other institutions authorized to operate by the Central Bank, such as credit unions, payment institutions and consortium administrators, whenever there is evidence of non-compliance with legal and regulatory provisions whose supervision is the responsibility of this Agency.
3- Does a complaint to the Central Bank have the same effects as a lawsuit?
No. The Central Bank acts in the administrative sphere and does not replace legal action. Therefore, if your problem is not resolved by the Central Bank, you can file a lawsuit.
4- Does the Central Bank regulate the waiting time in bank queues?
No. The Central Bank does not regulate waiting times in queues. There are state and municipal laws that address this issue. It is up to consumer protection agencies (Procon, Prodecon, Decon) to provide guidance on this topic.
5- Does the Central Bank set the value of fees charged by banks?
The Central Bank does not determine the amount of fees. However, there are some services that banks must provide free of charge. Subject to the prohibitions, each institution is free to establish the amount of its fees.
Taking Legal Action Against a Financial Institution: Is It Worth It?
Many people wonder whether it is worth taking legal action against a financial institution. Is it feasible? Is it worth it? To answer this question, first of all, you need to know the extent of your problem with the institution.
We know that most of the problems involving customers and financial institutions are issues that are easier to resolve through a complaint to the financial institution's own ombudsman or even by making a statement to the Central Bank.
However, when the situation is more complicated and involves larger amounts, the customer may consider filing a lawsuit against the financial institution, knowing that this will be a last resort, after exhausting administrative avenues for resolving the conflict.
One option for those who were unable to resolve the issue through conventional means is to file a lawsuit in Small Claims Court in your region, which is the competent body to process cases of up to 40 minimum wages. It is important to emphasize that, for cases of less than 20 minimum wages, it is not mandatory to appoint a lawyer.
Another advantage of JEFS that cannot be forgotten is the absence of legal costs for litigants, that is, you will not need to pay anything to file a lawsuit against the financial institution.
To be successful in a case before the Small Claims Court, it is important that you gather as many documents as possible, such as contracts, bank statements, emails, collection letters, proof of payment, etc.
Another fundamental thing in this type of process is to have all the data of the financial institution against which you are going to file the lawsuit: address, telephone number, CNPJ, name of the manager, among other important information so that the justice officials can locate the financial agent.
And as previously mentioned, there is no need to hire a lawyer, although if you have the means, this is highly recommended, considering that in more complex cases the assistance of a specialist will be essential for you to be successful in the dispute.
Therefore, now that you know all the details about how to file a lawsuit against a financial institution, it is up to you to decide whether or not this is viable, whether it is the best solution or not.
Other ways to complain against a finance company
If you don't know, nowadays there are several ways to complain and show your dissatisfaction with the service provided by a financial institution. This means that you are not obliged to accept any type of illegality on the part of any agent of the country's financial system.
Unfortunately, nowadays, all sorts of irregularities occur in credit transactions. People are paying excessive interest or fees, others have their credit ratings listed without owing a single cent. In short, there are all sorts of complaints.
If, like many Brazilians, you have complaints about the service provided by a financial institution, you should know that society has increasingly created mechanisms to give voice to dissatisfied people. Here we will give you just a few examples of how you can complain about abusive practices by companies.
You can choose between some of the complaint methods or you can even use all of them until your problem is finally resolved. Remember that first of all it is important to try to resolve the problem with the company you have complaints about and only after that you can take other actions to protect your rights.
Complain here website
The Reclame Aqui website is a private platform, but it has helped many people solve their problems with financial institutions such as EasyCrédito for example, that has a good reputation on the platform.
Reclame Aqui works as follows: the person who wants to make a complaint registers on the website, makes their statement in writing, being able to present any documents they deem necessary and completes the request by generating a protocol.
After this, the Reclame Aqui website itself contacts the company complained about, which normally informs its version of the facts and often solves the customer's problem.
Most companies respond very well to complaints made on this platform, while others don't respond at all. But in general, it's worth trying to make a complaint on the website. Access here to learn about the service.
Procon
A well-known body among Brazilians is Procon, always remembered for its fight to defend consumers. Procon is linked to the States and serves the entire population when it comes to consumer protection codes.
If you have easy access to this body, a complaint to Procon may be a viable alternative. It is known that financial institutions as a whole, especially financial institutions, often have serious problems with their customers, and Procon may be the defender of the weaker side at this time.
Another advantage of seeking out Procon to file a complaint is the fact that it is a public service, that is, completely free, in which the consumer can have a strong arm in their defense against the abuse of power by large corporations.
Important Notice
The Achei Celular website is an independent project that has no connection with EasyCrédito or government consumer protection entities. The purpose of this article was only to inform about the phone from EasyCredit and other forms of contact with the institution, for informational purposes only. If you have any complaints to make, look for the companies' official channels and under no circumstances leave any personal data in the comments field.
