Knowing the postal service's telephone number is a daily necessity for many citizens in Brazil, especially when they have pending orders to receive from this company.
The Post Office is one of the public companies most important in the country. Responsible for the postal service at a national level, the institution also actively participates in the parcel delivery market.
Often times, in customer relationships, it is not uncommon for issues to arise that require a phone call to be resolved.
If, like many people, you also need the Post Office's telephone number, stay with us until the end as we will show you several ways to contact this company.
The main headquarters of Correios is located in Curitiba, in the respective International Distribution Unit.
Whether it's to place an order or track the logistics of your delivery, public cargo solutions or financial services/agreements with the Post Office, it's easier when you can get in touch!
See the Post Office telephone numbers and how to get in touch to resolve problems, ask questions or leave suggestions:
Post Office service telephone numbers
Before you even get in touch, you need to know the Post Office's opening hours. They are open from Monday to Friday, from 8 am to 8 pm. On Saturdays, opening hours are reduced to 8 am to 2 pm, except on holidays.
Capitals and metropolitan regions: 3003 0100
Other locations: 0800 725 7282. This telephone number is specifically for customers who do not have the possibility of communicating via a vehicle that is not in the interior.
Telephone number for people with disabilities: 0800 725 0898
Postal Bank Information: 3003 1383
Compliments and doubts
Feel free to leave a review for the team's service. This number is not intended to solve problems in a hurry, but only to leave a review of your level of satisfaction with the service provided by Correios.
Post Office telephone number for compliments and queries: 0800 725 0100.
Ombudsman
As a company of the Federal Government, the Post Office has an Ombudsman to assist you, find out about your queries and whether your delivery has arrived. Responses due to complaints will be resolved within 5 business days.
More than 99% of customer queries and complaints to the Post Office are resolved through the Ombudsman's Office.
The ombudsman is a specific body that exists within the company and plays a very important role.
This is because it is through this sector, the ombudsman's office, that the company can evaluate, identify and monitor the service standard of its staff.
In general, people end up contacting an ombudsman when they have a problem with the Post Office and the regular service, unfortunately, cannot resolve this issue.
The ombudsman, therefore, must listen to its customers' complaints and has the duty to ensure that the demand is always investigated and evaluated in an impartial and fair manner.
Each company defines its own approach and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality.
Others choose to select their own employees, who are already familiar with the company's values, exchange or return policy, and refund processes.
At the Post Office Ombudsman's Office, you can submit compliments, suggestions, requests, complaints, statements and claims.
The interesting thing about the ombudsman is that, in addition to investigating your issue, it also has an effect on the company.
Social media
If you prefer, you can contact us through social media or follow the latest news from Correios on their official websites. Check it out:
YouTube: Videos of Post Office services
Twitter: Latest news and updates with updated commentary
Facebook: Official page so you can enjoy the photos
Instagram: Daily postal service updates, campaign launches and latest activities through official stories.
Where do you find the Post Office?
Here we have listed the main job positions at Correios in the states, where you have the option of calling the team directly or going in person to the address. See:
State of Paraná
International Post Office – R. Antônio Ader, 90 – Fanny – Telephone: 41 3310-3827
Curitiba Agency 2: R. Holanda, 202, Bacacheri – Telephone: 41 3310-2533
Foz do Iguaçu Agency: Av. Brasil, 318, Center – Telephone: 45 3574-6825
State of Sao Paulo
São Paulo Post Office – Jabaquara Avenue, 1195 – Mirandópolis – Telephone: 11 4313-9822
São Paulo Post Office 2: Av Iraí, 666 – Indianópolis – Telephone: 11 4313-9705
Campinas Agency: Francisco Glicério Avenue, 889, Center – Telephone: 19 3519-3517
State of Rio de Janeiro
Rio de Janeiro Post Office: R. First of March, 64, Center – Telephone: 21 2219-5315
Rio de Janeiro Post Office 2: R. Dona Isabel, Bonsucesso – Telephone: 0800 725 0100
State of Rio Grande do Sul
Porto Alegre Post Office: Av. França, 748 – Navegantes – Telephone: 51 3019-9405
Post Office Porto Alegre 2: Rio Branco – Telephone: 51 3332-7040
Caxias do Sul Agency: R. Wilson Drago Fantinel, 506 – New City – Telephone: 54 3290-6237
Pelotas Agency: R. Tiradentes, 2515, Center – Telephone: 53 3284-5925
State of Santa Catarina
Palhoça Post Office: R. Raulino Steinmetz, 150 Center – Telephone: 48 3344-2704
Florianópolis Post Office: Luiz Boiteux Avenue Piazza 2592, Bom Jesus Waterfall – Telephone: 48 3251-8792
Lages Agency: R. Coronel Cordova, 328, Center – Telephone: 49 3251-5100
State of Minas Gerais
Belo Horizonte Post Office: Praça Rio Branco 100, Center – Telephone: 31 3201-0574
Post Office Belo Horizonte 2: Bh Shopping, Br-356, 3049, Belvedere – Telephone: 31 3264-1479
State of Bahia
Salvador Post Office: Praça da Inglaterra, No Number, Commercial – Telephone: 71 3327-1705
State of Amazonas
Manaus Post Office: Pac, Av. Brasil, 1325, Compensa – Telephone: 92 3671-8207
Manaus Post Office 2: Silmes Avenue, 363, Cachoeirinha – Telephone: 92 3215-2540
Complaint on the Post Office Website: is it resolved?
Many people who need the Post Office's telephone number do so precisely to complain about some procedure carried out by the company.
What you may not know is that it is also possible to open a complaint on the Correios website, and this may be the solution to your issue with this company.
If you have already tried to resolve your problem by calling the Post Office but it didn't work, try opening a complaint on the website.
Several people who had problems with the Post Office managed to resolve their problem through this method.
For more information on this subject, we recommend watching the video below, which explains complaints made on the Correios website:
