O Telefone do Banco Superdigital e outras formas de relacionamento com a Instituição são informações muito procuradas na internet pelos clientes da instituição que visam sobretudo resolver pendências com este Banco Digital.
A Superconta digital nasceu em 2012 com o objetivo de simplificar a vida financeira dos clientes das redes bancárias. Como é comum nos bancos deste segmento, o foco é em tecnologia e praticidade. Em 2017, o Santader comprou a empresa e ampliou as opções de serviço, se tornando um produto para competir com o Nubank, o Inter e outras plataformas bancárias digitais. Em 2018 o Superdigital ampliou ainda mais as suas operações se tornando uma empresa mundial com operações no Chile.
Atualmente a Superdigital conta com mais de 1,9 milhões de contas abertas e mais de 2,9 milhões de Cartões físicos e virtuais emitidos. Como podemos perceber, é uma instituição que vem crescendo e ganhando espaço no mercado financeiro brasileiro e mundial.
Telefone do Banco Superdigital: como entra em Contato?
O Banco Superdigital disponibiliza diversos canais de atendimento aos clientes que contam com um amplo leque de opções para resolver pendências, fazer transações e em alguns casos fazer também algum tipo de reclamação sobre a fintech.
Central de Atendimento Superdigital
Você pode entrar em contato com a central de atendimento superdigital através do telefone:
- 4090-1450 (Capitais e Regiões Metropolitanas)
- 0800-090-1450 (Demais localidades)
SAC SuperDigital
O SAC supergital é o serviço para resolver pendências e tirar dúvidas com a institução. Para falar com este serviço, você pode ligar no 0800-787-3772.
Chat SuperDigital
O chat online está disponível 24 horas, 7 dias por semana. Clique no botão Iniciar atendimento via chat.
Dúvidas e Reclamações SuperDigital
Você já conhece a área de Frequently Asked Questions? Lá você encontrará as respostas para as principais dúvidas sobre o SuperDigital. Não encontrou o que precisa? Entre em contato através dos canais informados anteriormente.
SuperDigital nas Redes Sociais
Ouvidoria SuperDigital
Para ligar na Ouvidoria do SuperDigital, tenha em mãos o protocolo de seu último atendimento. Ligue para 0800-757-3777 de segunda a sexta das 8h às 22h e sábado das 9h às 14h, exceto feriados.
The ombudsman's office is a specific body that exists within the company and that plays a very important role. This is because it is through this sector, the ombudsman's office, that the company can evaluate, identify and monitor the service standard of its staff.
In general, people end up contacting an ombudsman when they have a problem with the company and the regular customer service, unfortunately, cannot resolve the issue.
A ouvidoria do Banco Superdigital , portanto, deve ouvir as reclamações de seus clientes e possui o dever de garantir que a demanda seja investigada e avaliada sempre de maneira imparcial e justa.
Each company defines its own approach and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality.
Others choose to select the company's own employees, who are already familiar with the company's values, exchange or return policy, and refund processes.
Na Ouvidoria do Banco Superdigital, você poderá apresentar elogios, sugestões, solicitações, denúncias, manifestações e reclamações.
The interesting thing about the ombudsman is that, in addition to investigating your issue, it also has an effect on the company.
Assim, a resposta sobre quando acionar uma ouvidoria Banco Superdigital já está bem clara.A ouvidoria deve ser acionada depois de esgotadas todas as possibilidades de negociações e contatos com a empresa através dos canais mais tradicionais.Portanto, considere acionar uma ouvidoria como sua última instância, como um canal específico para abrir uma ocorrência sobre o seu problema.Deixe para buscar a ouvidoria quando o seu problema não for resolvido pelo serviço de atendimento ao cliente.
Complaint to the Central Bank of Brazil
Many users of banking services do not know, but when they have some kind of problem with a bank and the bank does not resolve it through its ombudsman, a very practical and viable alternative is to make a complaint to the Central Bank.
The Central Bank of Brazil is a highly regarded institution and, among other responsibilities, it is responsible for regulating and supervising the national financial system. The institution also currently works to ensure the stability of the purchasing power of money.
In the specific case of Banks, the Central Bank supervises and controls banking institutions, aiming to prevent abuses and other arbitrary acts that may be committed by the country's financial agents.
Portanto, se você teve um problema mais grave com o Superdigital ou qualquer outra instituição financeira e este problema não foi resolvido pela ouvidoria, você pode cadastrar a sua manifestação de forma bem simples no site do Banco Central.
Once the complaint has been made, the Central Bank will contact the Superdigital to request information about the complaint made.
In normal situations, the Central Bank takes around 8 to 10 business days to respond to the citizen. However, this period depends largely on how long the bank that was complained about takes to respond.
If your complaint is fair, the Bank will usually reverse its procedure or in some way seek to correct the error made, notifying the Central Bank about this occurrence.
Logically, if your complaint to the Central Bank is unfounded, no action will be taken, as the Central Bank will analyze your case and forward it to the institution, acting in this case as a mediator of the problem.
As previously mentioned, it is very simple to file a complaint with the Central Bank. The entire procedure is carried out online, and it is important that you register an email address to receive notifications each time the process is processed.
Another very important point to remember is the need to have the complaint receipt protocol at the Bank on hand. Have this number on hand as you will need it when making your claims.
It is also important to clarify that the Central Bank will ask you to write a text explaining exactly what happened between you and the bank. At this point, be as detailed as possible, providing the date, time, name of the attendant, what was said, protocol number, etc. Don't leave anything out!
Step by step: making a complaint on the Central Bank website
To initiate the complaint procedure at the Central Bank, you can click here.
As you can see in the image above, you must enter your CPF number and select Complaint against Financial System Institutions.
Solve the Captha and the screen will open for you to fill in the necessary data:
- Choose the name of the Institution
- Select Subject
- Enter your message, stating the complaint you want to make
- Enter the Financial Institution's protocol number
From there, the Central Bank will ask for your email and telephone number, generating the service protocol after that.
With the complaint protocol in hand, as stated above, you just need to wait for the bank's response regarding your complaint.
Questions and Answers about Complaints at the Central Bank
1- Which institutions does the Central Bank supervise?
The Central Bank supervises multiple banks, commercial banks, cooperative banks, investment banks, development banks, exchange banks, savings banks, credit unions, credit, financing and investment companies, real estate credit companies, leasing companies, exchange brokerage companies, securities brokerage companies, securities distribution companies, development agencies, mortgage companies, credit companies for microentrepreneurs and small businesses, payment institutions and consortium administrators.
2- Can I file a complaint against an Institution authorized to operate by the Central Bank?
Yes, complaints may be filed by customers and users of products and services from financial institutions and other institutions authorized to operate by the Central Bank, such as credit unions, payment institutions and consortium administrators, whenever there is evidence of non-compliance with legal and regulatory provisions whose supervision is the responsibility of this Agency.
3- Does a complaint to the Central Bank have the same effects as a lawsuit?
No. The Central Bank acts in the administrative sphere and does not replace legal action. Therefore, if your problem is not resolved by the Central Bank, you can file a lawsuit.
4- Does the Central Bank regulate the waiting time in bank queues?
No. The Central Bank does not regulate waiting times in queues. There are state and municipal laws that address this issue. It is up to consumer protection agencies (Procon, Prodecon, Decon) to provide guidance on this topic.
5- Does the Central Bank set the value of fees charged by banks?
The Central Bank does not determine the amount of fees. However, there are some services that banks must provide free of charge. Subject to the prohibitions, each institution is free to establish the amount of its fees.
Taking Legal Action Against a Bank: Is It Worth It?
Many people wonder whether it is worth taking legal action against a bank. Is it feasible? Is it worth it? To answer this question, first of all, you need to know the extent of your problem with the banking institution.
We know that most of the problems involving customers and banks are issues that are easier to resolve through a complaint to the bank's own ombudsman or even by making a statement to the Central Bank.
However, when the situation is more complicated and involves larger amounts, the customer may consider filing a lawsuit against the financial institution, knowing that this will be a last resort, after exhausting administrative avenues for resolving the conflict.
One option for those who were unable to resolve the issue through conventional means is to file a lawsuit in Small Claims Court in your region, which is the competent body to process cases of up to 40 minimum wages. It is important to emphasize that, for cases of less than 20 minimum wages, it is not mandatory to appoint a lawyer.
Another advantage of JEFS that cannot be forgotten is the absence of legal costs for litigants, that is, you will not need to pay anything to file a lawsuit against the Bank.
To be successful in a case before the Small Claims Court, it is important that you gather as many documents as possible, such as contracts, bank statements, emails, collection letters, proof of payment, etc.
Another fundamental thing in this type of process is to have all the details of the Bank against which you are going to file the lawsuit: address, telephone number, CNPJ, name of the manager, among other important information so that the justice officials can locate the financial agent.
And as previously mentioned, there is no need to hire a lawyer, although if you have the means, this is highly recommended, considering that in more complex cases the assistance of a specialist will be essential for you to be successful in the dispute.
Therefore, now that you know all the details about how to file a lawsuit against a bank, it is up to you to decide whether or not this is viable, whether it is the best solution or not.
Other forms of complaint against a Bank
If you don't know, nowadays there are several ways to complain and show your dissatisfaction with banking services. This means that you are not obliged to accept any type of illegality on the part of any agent of the country's financial system.
Unfortunately, nowadays, all sorts of irregularities occur in banking transactions. People are paying excessive interest or fees, others have their credit ratings listed without owing a single cent. In short, there are all sorts of complaints.
If, like many Brazilians, you have complaints about banking services or customer service, you should know that society has increasingly created mechanisms to give voice to dissatisfied people. Here we will give you just a few examples of how you can complain about abusive practices by banks.
You can choose between some of the complaint methods or you can even use all of them until your problem is finally resolved. Remember that first of all it is important to try to resolve the problem with the bank you have complaints about and only after that you can take other actions to protect your rights.
Complain here website
The Reclame Aqui website is a private platform, but it has helped many people solve their problems with financial institutions such as o Banco Inter for example, that has a good reputation on the platform.
Reclame Aqui works as follows: the person who wants to make a complaint registers on the website, makes their statement in writing, being able to present any documents they deem necessary and completes the request by generating a protocol.
After this, the Reclame Aqui website itself contacts the company complained about, which normally informs its version of the facts and often solves the customer's problem.
Most companies respond very well to complaints made on this platform, while others don't respond at all. But in general, it's worth trying to make a complaint on the website. Access here to learn about the service.
Procon
A well-known body among Brazilians is Procon, always remembered for its fight to defend consumers. Procon is linked to the States and serves the entire population when it comes to consumer protection codes.
If you have easy access to this body, a complaint to Procon may be a viable alternative. It is known that financial institutions as a whole, especially banks, often have serious problems with their customers, and Procon may be the defender of the weaker side at this time.
Another advantage of seeking out Procon to file a complaint is the fact that it is a public service, that is, completely free, in which the consumer can have a strong arm in their defense against the abuse of power by large corporations.
Peguntas e Respostas sobre o Superbancodigital
O que é a Superdigital? Como ser Superdigital?
É uma conta digital onde você pode comprar and sacar nos caixas da Rede Banco24Horas com o cartão Internacional Mastercard®; Receber and transferir dinheiro para qualquer banco, receber seu salário, fazer compras em estabelecimentos ou online no mundo todo e controlar a sua vida financeira. Aqui é assim: #ContaPraTodoMundo.
Para abrir a sua conta Superdigital é só você baixar o application Superdigital na Play Store ou App Store ou entrar no site da Superdigital www.superdigital.com.br e clicar em “Abra sua conta“.
Você só precisa ter um e-mail válido que costuma acessar e também precisará do número do seu celular, além dos seus documentos pessoais 🙂 e um celular smartphone para ter acesso a todos os serviços que oferecemos.
Como entro em contato com a Superdigital?
Você pode tirar suas dúvidas através do próprio aplicativo, clicando no menu “More“, depois em “Help” e no “Chat“.
Mas se preferir, pode ligar para a nossa Customer Service Center no telefone 4090-1450 (Capitais e Regiões Metropolitanas) ou 0800-090-1450 (Demais localidades), de segunda a sexta-feira, das 8h às 20h.
Onde posso sacar usando meu cartão Superdigital?
| Você pode sacar na rede do Banco24Horas and in rede compartilhada Santander em todo o Brasil. Se estiver no exterior, use os caixas da Rede Cirrus® para sacar. |
O que posso fazer com a Superdigital?
A Superdigital é quase uma conta de banco, mas sem dor de cabeça. Confira tudo o que você consegue fazer:
– Receber e transferir dinheiro para qualquer banco;
– Fazer compras na padaria, mercado, fármacia e em qualquer lugar que aceite a bandeira Mastercard® no mundo todo;
– Comprar em sites e aplicativos nacionais e internacionais com o cartão virtual;
– Pagar contas de água, luz, boletos e tudo que quiser direto pelo aplicativo ou site;
– Fazer saques nos caixas da rede Banco24Horas e rede compartilhada Santander;
– Fazer saques internacionais pelos caixas da rede Cirrus®;
– Recarregar o celular;
– Recarregar o Bilhete Único (na cidade de São Paulo).
