Directlog is one of the largest companies in Brazil in the logistics sector, working with e-commerce and being recognized for its service. It makes its deliveries via the Internet, catalogs, print media, TV and other media.
If you need to contact us through our service channels, you can find a complete list of telephone numbers here, such as Ombudsman, SAC and Physical Offices.
Contact Us Direct Logistics
As the best private courier in Brazil, Direct Logística has an exclusive channel for serving its customers, needing information about orders or making calls: 11 4003-2034
Check out what answers you can request during your appointment:
Shipping order: Origin of the order and you can check when the product arrived at Directlog;
Consolidation: The merchandise is now prepared to enter the transfer flow;
Transfer: Know if your purchase is already at the requested Unit and when the delivery will arrive at the destination;
Transfer is released or not: Your order has already arrived at the Unit. Now ask if the transfer is already being carried out or if it has not yet been released;
Re-dispatch: Ask if the volume has already been forwarded to the nearest Post Office;
Delivery: The shipment has been delivered or not to the address provided;
Not visited or released: For operational reasons, the delivery location has not yet been visited. Through the Central, you can inform the correct and updated address for the release of the order;
Re-delivered or released: The team is dealing with a pending issue that already existed. You can now request when the delivery will be made;
Directlog Ombudsman
There is not yet an exclusive channel for the Ombudsman at Directlog. As soon as it is created, we will contact you to inform you.
The larger the company, the more necessary it is to establish an ombudsman service to address the demands and problems of its customers. In this sense, Directlog also has an Ombudsman service to assist its customers in cases of complaints.
Without a doubt, consumers are increasingly demanding and companies need a specific service channel to understand their relationship with the company and, as the name itself reminds us, to listen to the customer.
The ombudsman is a specific body that exists within the company and plays a very important role.
This is because it is through this sector, the ombudsman's office, that the company can evaluate, identify and monitor the service standard of its staff.
In general, people end up contacting an ombudsman when they have a problem with Directlog and the regular service, unfortunately, cannot resolve this issue.
What is an ombudsman's office for?
The ombudsman, therefore, must listen to its customers' complaints and has the duty to ensure that the demand is always investigated and evaluated in an impartial and fair manner.
Each company defines its own approach and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality.
Others choose to select their own employees, who are already familiar with the company's values, exchange or return policy, and refund processes.
At the Ombudsman's Office Directlog, you can present compliments, suggestions, requests, complaints, statements and claims.
The interesting thing about the ombudsman is that, in addition to investigating your issue, it also has an effect on the company.
Directlog Email
For those who spend most of their time in the office, there is also a very practical option to contact Directlog, through email. Send your message to contato@directlog.com.br
Contact via Form
Another practical and effective way to contact Directlog is by filling out the form. A communication channel similar to an Ombudsman's Office, where you can leave your comment, complaint or suggestion.
Fullfilment Solutions
It is worth remembering that the storage of the products is suspect upon prior analysis. This allows for the issuance of remote invoices, without the need to open a branch, regardless of whether the company is located in the city of São Paulo, where Directlog is headquartered.
Directlog Physical Stations – Contact Telephone Numbers
For large cities, capitals and metropolitan regions of the country, it is even easier to track your delivery with Directlog, or even find out if there was any problem with the delivery deadline. Find out where the company already has a physical branch in the main states of Brazil.
State of Sao Paulo
Direct Integrated Logistics, R. Artur Mota, 115, Belenzinho – 11 2692-2834
2018-377
Sao Paulo 3: Direct Integrated Logistics, R. Prof. Luciano Prata, 130, Vila Baruel – 11 4195-9049
Barueri: Direct Integrated Logistics, Aruanã Avenue, 150, Tamboré – 11 4193-2330
Sorocaba: Direct Integrated Logistics, R. Yashica, 519, Glp 4 – 15 3227-2990
Campinas: Direct Integrated Logistics, R. Mns Rafael Roldan, 270, Jardim do Trevo – 19 3238-9434
State of Minas Gerais
Counting: 4003-2759
State of Paraná
Curitiba: Directlog Logistics, R. Cel. Antonio Ricardo dos Santos, 1013, Hauer – 41 3000-0969
Have you ever hired any services from Directlog? Do you think the company could expand in the coming years and establish itself in new major centers in the country? Leave your comment about the company here.
How do I make a complaint about Directlog?
If you wish to make a complaint against any abusive practice by the Directlog carrier, we will share a video showing you how to do it step by step.
Watch:
Procon: What is it and how can it help you?
Procon is an institution focused precisely on consumer protection. And this is the result of movements since 1840, in the first Commercial Code.
But Procon, as we know it today, is the result of a partnership with the Department of Justice, which has a Procon unit in each state of the country.
The first Procon, however, appeared in 1976, in the city of São Paulo. Initially, Procon was called the Executive Consumer Protection Group.
With the Consumer Protection Code, in its 1990 edition, the activities of Procons spread throughout the country only became stronger.
Procon's objective is to ensure that companies, large or small, national or multinational, comply with current commercial laws.
In this way, illegal, deceptive or fraudulent activities can be monitored and corrected, thus ensuring a fair market for consumers.
Procon and the consumer protection code
Thus, Procon is based on the Consumer Protection Code, which governs commercial relations throughout the country.
This code discusses very important aspects for consumers, such as:
- Delivery time
- Product not delivered
- Misleading advertising
- Warranty Information
- Abusive practices
- Product liability
- Right of exchange
- Among other basic consumer rights
Some states, such as Alagoas, for example, provide an explanatory booklet with a given point in the Consumer Protection Code. To access this booklet, just click this link.
Therefore, all analyses and assessments are based on this consumer protection document, regardless of where the consumer lives. This is because the CDC, like the Consumer Protection Code, is valid throughout the national territory.
What is Procon for?
Now that you know what Procon is, you need to understand what it is for!
However, it seems that the information has already become clear in the previous topics. As the name of the agency itself suggests, the idea of Procon is to protect consumers from abusive practices, including those of Directlog..
But to do this, you need to contact the agency, make your complaint and file your report. But how does this work? That's what you'll learn in the next topic!
How does Procon work?
What not everyone knows is that you can contact Procon before even purchasing a product or service! That's right! You can contact Procon even before signing a contract.
Procon, via telephone, can clarify some of consumers' doubts and thus avoid a bigger headache in the future.
If you have any questions, you can contact Procon's electronic service, which is available at number 151.
Another alternative, if you prefer, is to go to a Procon office in your city or the one closest to your home.
In São Paulo, for example, there are Procons in different neighborhoods. Some of them, for example, have appointments scheduled in advance, on the same day.
In other words, you will go through a screening process with an attendant, who will evaluate your case. Depending on how it goes, you will receive a password to return at the established time.
Any abusive or illegal activity can be registered with Procon through a complaint, report or demonstration.
Once your right has been threatened or violated, you can contact Procon.
You can rest assured that, in these cases, consumer data is fully protected and is not disclosed to the reported company or anyone else.
The main complaints to Procon are:
- Related to telephone services (landline or mobile)
- Credit cards and negative name
- Problems with companies Cable TV
- Non-delivery of products on the established date
How to file a complaint with Procon
Now that you understand what Procon is, the next step is to understand how to file a complaint with Procon.
The first step is to check which Procon unit is in your city and/or state.
Before going there, however, it is a good idea to gather all the documents you have regarding the complaint. Among them, you can use:
- Invoice
- Receipt
- Conversations via email or prints
- Protocol numbers
- Contracts
- Photos of the product if it arrived defective or broken.
If you deliver the conversations, the ideal is to deliver them printed to Procon. Therefore, arrange for the printing.
Another thing you should do before contacting Procon is to try to resolve the issue directly with the seller and/or the store supplying the product through the ombudsman and customer service.
In general, contact information is available on the website's contact tab or at the bottom of the page. You can contact Customer Service (SAC).
If the company does not resolve the issue amicably, then the next step is to deliver these documents to Procon and register the complaint.
Don't forget to present this documentation with an identification document such as ID, Passport or Driver's License and CPF.
Check it out, on the Procon SP website, details of each stage of the complaint.
Small Claims Court
In some situations, another option is to file a lawsuit in small claims court with a company and even request moral damages.
To file a lawsuit in small claims court, you do not necessarily need a lawyer. In other words, you can file the lawsuit yourself!
The first step is to gather all the documentation and go to the Court in your city. Everything that happens in the first instance is free.
On the other hand, if you need to appeal, then you will need to pay for it and you will also need a lawyer.
The compensation is limited to 40 minimum wages. In general, lawsuits take up to 120 days to be heard. If the person wins, the next step is to enforce the sentence.
The purpose of this article is only to inform you about the procedures for contacting Directlog. We have no connection with the company and do not encourage any action. All decisions made based on this article are the sole responsibility of the reader.
