Vivo Phone
It is completely normal for consumers to have questions, suggestions or complaints regarding the most varied services contracted, including telecommunications services.
Therefore, companies that offer these services also offer customer service and support channels to resolve their customers' demands.
In general, the main service channel is SAC and at Vivo it is no different.
THE Vivo's SAC telephone number is 103 15.
There may be some variations depending on the service or the place from which the call will be made. Therefore, in this article we will provide a complete list of how to contact Vivo.
How to talk to Vivo
Vivo provides its customers with several customer service channels, which can be accessed via phone or internet. Each of these channels has specialized agents to resolve specific demands.
In this sense, it is very important to know the purpose of the call and which specific number to call, so that it is possible to avoid that series of time-consuming transfers between one extension and another.
Check below a list of company service phone numbers available in Vivo website.
- Vivo Fixo (Responsibility Center for Residential Customers): 103 15
- Vivo Internet (Residential Customer Relationship Center): 103 15
- Vivo TV HDTV – Digital TV Telephone Service Center: 106 15
- Vivo TV Plus – Digital TV Telephone Service Center: 106 66
- Vivo Móvel – Customer Service Center directly from a Vivo phone: *8486
- Vivo Móvel – Customer Service Center from any phone, including non-Customers: 1058
- Vivo Móvel – Direct Relationship Center for TDD devices, support for the hearing impaired: 142
- Vivo Fibra – Digital TV Telephone Service Center: 106 15
- Vivo Internet Fiber – Telephone Digital TV Call Center: 103 15
In addition to Vivo's telephones, the company offers customers service through digital channels (chat, ombudsman, social networks), physical stores and letters.
Vivo customers also have access to several other service numbers, which must be accessed directly from a Vivo number.
Below is the list of Vivo service phones:
- Voicemail – Calls charged according to the user’s plan: *555.
- Promotions: *9000
- Vivo Informa – For consulting the cultural agenda, emergency telephone numbers, restaurants, etc. Calls charged according to the user's plan: *365.
- Partial Consumption Balance: *8012
- Points Program Balance: *8011 or send a free SMS with the word BALANCE to 8011
- Recharge – Vivo Pré and Controle: *7000 + recharge code which is the number found when scratching the recharge card to activate the card recharge
- Balance by SMS – Vivo Pré and Controle: *8000
- Voice Balance (Vivo Pré and Controle): *5005
In addition to the traditional contact telephone number, Vivo also offers other customer service channels, including chat, complaints channels, ombudsman, among others.
Live Online Chat
Among Vivo's main digital channels is Live Online Chat which you can access by clicking on the link.
This is the ideal channel if you don't like waiting hours on the phone and still running the risk of not having your request answered.
Through this channel, the customer can speak to a Vivo representative to make a complaint, suggestion, compliment, ask questions or request other information.
Vivo Social Networks
Trying to contact someone through social media may not be the most efficient way to solve a problem. However, with the evolution of the way we interact, social media has gained a lot of strength.
You can access the vivo page at Instagram or not Facebook and send a message to the company, or even leave your compliments, complaints and suggestions.
Vivo Ombudsman
It is not always possible to have a demand met through normal channels such as Live Customer Service. When this happens, users should contact the Ombudsman.
This should be the customer's last attempt to contact the company before a more drastic measure such as legal action.
In this sense, if the user has a question, criticism or suggestion regarding Vivo products, they should access the channel My Live to speak to the Company's Ombudsman.
It is important to emphasize that in the specific case complaint to VIVO, Before speaking to the ombudsman, the customer must try to resolve the problem through other channels such as the Relationship Center.
In addition, the user must wait for the time period informed by the customer service department to resolve the problem. If this does not happen, they can contact the Ombudsman with the customer service protocol from other channels in hand.
If you want cancel any VIVO plan, click on the link and see our article on the topic.
It is important to remember that the Vivo Ombudsman's Office operates from Monday to Friday from 8 am to 6 pm;
Contact Us Live
THE contact us at Vivo It is a specific channel to resolve simpler demands, in this sense, it is not possible to request contracts signed by customers and invoices. For customer security and confirmation of personal data, it is necessary to go to a Vivo Store.
If the line is enabled on an accredited network, the customer must go to the store where they purchased the plan.
My Vivo App
The Vivo app is not exactly a customer service channel where you can speak to an attendant, however, it can resolve several consumer demands.
Node Vivo app Customers can check duplicate bills, invoices, call and internet balance, among other things.
To download the application, choose yours and click on the link
- My Vivo Mobile – Google Play
- My Vivo Landline – Google Play
- My Vivo Mobile – Apple Store
- My Vivo Landline – Apple Store
Complaint Channels
The channels provided by the company should be sufficient to cover any demand that the user may have. However, the service is not always satisfactory and the customer may need to resort to other means to resolve issues related to the company.
The positive point in this scenario is that there are currently several other channels that can be used by users, such as websites. Complain Here and consumer.gov.br are good examples of this.
Complain Here
On Reclame Aqui, any user can file a complaint about a company. Due to the website's privacy policy, the complainant's identity is not made available.
Once a complaint is made, the company may or may not respond to the issue. If the complainant is satisfied with the company's response, they leave positive feedback, otherwise the feedback is negative.
Automated rankings for the company are generated using the website data. In addition, the website itself creates evaluations for companies based on its own criteria. See Vivo review on Reclame Aqui.
Complaint on the website Consumidor.gov.br
The website consumer.gov.br, created by the Ministry of Justice as part of the National Consumer Defense System, works in a very similar way to the previous case.
On the government website, customers register their complaints and the company has up to 10 days to respond. However, the procedure is only valid for companies that have voluntarily registered on the website.
Fortunately, for Vivo subscribers, the company is registered, which means that it is possible to register complaints on the website. In addition, it is possible to track the complaints report, user satisfaction and Vivo's response time on the website.
Other forms of complaint Vivo
Finally, if the customer wishes, they can use other complaint channels such as:
- Procons
- Common justice
- Regulatory Agencies – Anatel
- Small Claims Courts
These channels are usually quite effective in resolving problems, but they require more time and may require some expense. In this sense, a good solution may be to first seek out the SAC Vivo or Vivo Ombudsman to resolve any pending issues and only after that, resort to other channels.
However, if no results are obtained from the company, the customer must seek other channels, including the courts.
