OI phone number speak to an attendant
In general, companies that provide some type of product or service must offer service and support channels to their customers with the aim of resolving consumer demands, including doubts, complaints, among others.
In general, this channel is the SAC – Customer Service, whose objective is to respond to consumer requests. In the case of HEY, it is possible to access the company's SAC through various means of service.
What is OI?
Oi, formerly Telemar, is one of the largest Brazilian telecommunications companies.
The company is the largest fixed-line operator and the fourth largest mobile operator in the country.
In this scenario, at the end of 2018 the company had a base of more than 57.1 million customers, including:
- 4.7 million residential RGUs, including landlines, broadband and pay TV;
- 35 million customers in the personal mobility segment, including 27.3 million prepaid users and 7.7 million postpaid users;
- 6.7 million users in the Business/Corporate segment, divided between landlines, mobile phones and Broadband; and
- 0.6 million public telephones (TUPs).
Given the large customer base, the demand for user support services is constant, which is why Hey offers customers several customer service channels via telephone and internet.
OI phone number to speak to the attendant
Oi has several customer service channels, including telephone and other means, and each of these channels has specific service for a particular product.
Check out the list below and some phone numbers including Customer Service Hi and Hi telesales.
- To talk about Oi combo: *144 (from cell phone) or 103 31 and 1057 (landline)
- To talk about Oi's Fixed Line: 103 31
- Talk about Oi internet services: 103 31 (Broadband); 1057 (mobile internet); 106 31 (Fiber Optics)
- To talk about Oi HD TV: 106 31
- To talk on your cell phone: *144 (from cell phone) or 1057 (landline)
- Prepaid inquiry: *804 (balance); *805 (bonus); *880 (offer)
- International Roaming: *144 and 1057 (Call from Brazil) or +55 (21) 2729-1301 (Call from abroad. Free for Oi cell phones)
- Oi Provider: 4002 3131 (capitals) or 0800 283 0649 (other regions)
- Oi Paggo: 0800 285 3110 (customers) or 0800 286 0311 (retailers)
- Hearing impaired: 142 call or SMS
- Visually Impaired: *144 and 1057 (Oi cell phone) or 1057 (other phone)
In addition to Oi telephones, the company offers customers service through digital channels (chat, ombudsman, social networks), physical stores and letters.
Online Chat Hi
Among Oi's main digital channels is Online Chat. To access the channel, simply click on link and follow the instructions on the page.
The service of the Online Chat Hi Open from Monday to Saturday (except national holidays), from 8:00 am to 8:00 pm (Brasília time).
Social Networks Hi
Trying to contact us through social media may not be the most efficient way to resolve a problem.
However, you can access the pages Instagram Hi, Hi Facebook and Hi Twitter to maintain closer contact with the company.
Oi Ombudsman
When it is not possible to resolve a demand through normal customer service channels such as Customer Service Hi, users should contact the Ombudsman.
This should be the customer's last attempt to contact the company before taking a more drastic measure such as legal action.
Although Oi does not provide a specific phone number or page for this, speaking to ombudsman Hi It is not an impossible mission.
To make a formal complaint simply send a message to ombudsman email Hi: ouvidoria@oi.net.br.
For the email to be analyzed more quickly, the message must include the following information:
- Customer name
- CPF
- ID
- The Oi internet plan that is registered
- The problem you are experiencing with the service (please also inform how long you have had the problem and say whether you have already contacted Oi by phone)
Oi Stores
If the customer prefers and has time available, they can visit a physical Oi store. Click on the link and check which store is closest to you.
It is also worth mentioning that some stores have attendants trained in Libras to better serve customers with hearing impairments. Check out the list of stores that support Libras.
Hi Letter
It may seem a bit old-fashioned, but if the customer wishes, it is possible to speak to Oi via postal letter. To do this, simply write a letter and send it to Oi address: Post Office Box 20005; Zip Code 74533-970 – Goiânia-GO
Oi Complaint Channels
In addition to the channels provided by Oi, including SAC and Ombudsman, the operator's customers can also seek other OI complaint channels, especially if their complaints are not addressed.
In this scenario, the sites Complain Here and consumer.gov.br. They can be good alternatives, as well as the regulatory agency Anatel.
On Reclame Aqui, any user can file a complaint about a company. Due to the website's privacy policy, the complainant's identity is not made available.
Once the complaint has been made, the company may or may not respond and the complainant may respond whether or not he or she was satisfied with the company's response.
Automated rankings for the company are generated from this data. In addition, the website itself creates evaluations for companies based on its own criteria. See Oi review on Reclame Aqui.
Website consumer.gov.br
The website consumer.gov.br, created by the Ministry of Justice as part of the National Consumer Protection System, in turn, has a similar operation.
Here the customer registers their complaint and the company has up to 10 days to respond. However, the procedure is only valid for companies that have voluntarily registered on the website.
Fortunately, for Oi customers, the company is registered, which means that it is possible to register complaints on the website. In addition, it is possible to track the Oi complaints and troubleshooting report on the page.
Finally, if the customer wishes, they can use other complaint channels such as:
- Procons
- Common justice
- Regulatory Agencies – Anatel
- Small Claims Courts
These channels are usually quite effective in resolving problems, however they require more time and perhaps some expense.
In this sense, a good solution might be to first look for the Oi SAC or Oi Ombudsman to resolve any demand that may arise.
However, if no results are obtained from the company, the customer must seek other channels, including the courts.
If you want to try registering with Anatel to resolve your problem with OI, this can also be an excellent alternative.
To register, you can use either the telephone or the agency's website.
Here on our blog I found a cell phone we have an article teaching you step by step how to make a complaint to Anatel. Click on the link and check it out!
Procon: What is it and how can it help you?
Procon is an institution focused precisely on consumer protection. And this is the result of movements since 1840, in the first Commercial Code.
But Procon, as we know it today, is the result of a partnership with the Department of Justice, which has a Procon unit in each state of the country.
The first Procon, however, appeared in 1976, in the city of São Paulo. Initially, Procon was called the Executive Consumer Protection Group.
With the Consumer Protection Code, in its 1990 edition, the activities of Procons spread throughout the country only became stronger.
Procon's objective is to ensure that companies, large or small, national or multinational, comply with current commercial laws.
In this way, illegal, deceptive or fraudulent activities can be monitored and corrected, thus ensuring a fair market for consumers.
Procon and the consumer protection code
Thus, Procon is based on the Consumer Protection Code, which governs commercial relations throughout the country.
This code discusses very important aspects for consumers, such as:
- Delivery time
- Product not delivered
- Misleading advertising
- Warranty Information
- Abusive practices
- Product liability
- Right of exchange
- Among other basic consumer rights
Some states, such as Alagoas, for example, provide an explanatory booklet with a given point in the Consumer Protection Code. To access this booklet, just click this link.
Therefore, all analyses and assessments are based on this consumer protection document, regardless of where the consumer lives. This is because the CDC, like the Consumer Protection Code, is valid throughout the national territory.
What is Procon for?
Now that you know what Procon is, you need to understand what it is for!
However, it seems that the information has already become clear in the previous topics. As the name of the organization suggests, the idea of Procon is to protect consumers from abusive practices.
But to do this, you need to contact the agency, make your complaint and file your report. But how does this work? That's what you'll learn in the next topic!
How does Procon work?
What not everyone knows is that you can contact Procon before even purchasing a product. or OI service! That's right! You can contact Procon before signing a contract.
Procon, via telephone, can clarify some of consumers' doubts and thus avoid a bigger headache in the future.
If you have any questions, you can contact Procon's electronic service, which is available on number 151.
Another alternative, if you prefer, is to go to a Procon office in your city or the one closest to your home.
In São Paulo, for example, there are Procons in different neighborhoods. Some of them, for example, have appointments scheduled in advance, on the same day.
In other words, you will go through a screening process with an attendant, who will evaluate your case. Depending on how it goes, you will receive a password to return at the established time.
What can be reported to Procon
Any abusive or illegal activity can be registered with Procon through a complaint, report or demonstration.
Once your right has been threatened or violated, you can contact Procon.
You can rest assured that, in these cases, consumer data is fully protected and is not disclosed to the reported company or anyone else.
The main complaints to Procon are:
- Related to telephone services (fixed or mobile)
- Credit cards and negative name
- Problems with Cable TV Companies
- Non-delivery of products on the established date
How to file a complaint with Procon against OI
Now that you understand what Procon is, the next step is to understand how to file a complaint with Procon.
The first step is to check which Procon unit is in your city and/or state.
Before going there, however, it is a good idea to gather all the documents you have regarding the complaint. Among them, you can use:
- Invoice
- Receipt
- Conversations via email or prints
- Protocol numbers
- Contracts
- Photos of the product if it arrived defective or broken.
If you deliver the conversations, the ideal is to deliver them printed to Procon. Therefore, arrange for the printing.
Another thing you should do before contacting Procon is to try to resolve the issue directly with the seller and/or the store supplying the product through the ombudsman and customer service.
In general, contact information is available on the website's contact tab or at the bottom of the page. You can contact Customer Service (SAC).
If the company does not resolve the issue amicably, then the next step is to deliver these documents to Procon and register the complaint.
Don't forget to present this documentation with an identification document such as ID, Passport or Driver's License and CPF.
Check it out, on the Procon SP website, details of each stage of the complaint.
Filing a lawsuit in small claims court against OI
In some situations, another option is to file a lawsuit in small claims court against OI and request, including, moral damages.
To file a lawsuit in small claims court, you do not necessarily need a lawyer. In other words, you can file the lawsuit yourself!
The first step is to gather all the documentation and go to the Court in your city. Everything that happens in the first instance is free.
On the other hand, if you need to appeal, then you will need to pay for it and you will also need a lawyer.
The compensation is limited to 40 minimum wages. In general, lawsuits take up to 120 days to be heard. If the person wins, the next step is to enforce the sentence.
