Motorola is an American company, consolidated throughout the world and also here in Brazil, with excellent quality products.
Works with electronic products, like smartphones and tablets, along with the Android operating system.
You won't find an authorized Technical Assistance in all Brazilian cities, but you can get assistance through both the SAC and the Motorola Call Center, whether to clarify doubts about a product or to check a problem with a device.
Contact Motorola by phone
Technical support for repairs and services:
- Capitals and Metropolitan Regions: 4002 1244
Monday to Friday from 8am to 8pm and Saturdays from 8am to 2pm - For other locations: 0800 7731244
Monday to Friday from 8am to 8pm and Saturdays from 8am to 2pm - Telesales: (11) 4935-2311
Monday to Friday from 9am to 6pm - Motorola Store Support: 11 4003 8859
This center operates from Monday to Saturday from 8am to 8pm
It is worth remembering that the coverage offered has national scope, and products can subsequently be sent to all states in our territory.
You can request this type of service at any time. If there is no accredited collection point in your area, send the product directly to a service center, which will act as an intermediary with the post office.
Motorola Address in Brazil
Motorola Solutions LTDA, 4800 Magalhães de Castro Avenue, Eighth Floor, Jardim City, São Paulo – Telephone: 11 5171-9200
Motorola Email and Chat
If you prefer to contact us from your computer, you can send an email to Motorola_brasil@custhelp.com or contact a virtual assistant via chat directly from the Motorola website.
Online service is available from Monday to Friday, from 8am to 8pm. On Saturdays, except holidays, it operates from 8am to 2pm.
Motorola Ombudsman
Motorola does not yet have an Ombudsman's Office, which is why requests to support staff must be made via chat, email or support phone numbers.
The ombudsman is a specific body that exists within the company and plays a very important role.
This is because it is through this sector, the ombudsman's office, that the company can evaluate, identify and monitor the service standard of its staff.
In general, people end up contacting an ombudsman when they have a problem with Motorola and the regular customer service, unfortunately, cannot resolve this issue.
As mentioned before, Motorola does not have an exclusive Ombudsman channel, however this does not mean that the company does not receive complaints from its customers.
These complaints can be made through the channels already mentioned above, which work like the Motorola Ombudsman.
What is an ombudsman's office for?
The ombudsman must listen to complaints from its customers and has the duty to ensure that the demand is always investigated and evaluated in an impartial and fair manner.
Each company defines its own approach and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality.
Others choose to select their own employees, who are already familiar with the company's values, exchange or return policy, and refund processes.
At the Ombudsman's Office Motorola, you can present compliments, suggestions, requests, complaints, statements and claims.
The interesting thing about the ombudsman is that, in addition to investigating your issue, it also has an effect on the company.
Difference between ombudsman and customer service
Many people end up wondering about the difference between the ombudsman and the SAC, or they end up getting confused when choosing which service channel is most appropriate for their needs.
Therefore, it is very important to know the difference between an ombudsman and a customer service department.
SAC, also known as Customer Service, is a channel made available by companies to meet the initial demands of a consumer.
At SAC, you can request information, clarify doubts, cancel your purchase and even make a complaint.
Please note that complaints to SAC have a time limit to be resolved: 5 days from the date your complaint is registered.
Some companies, such as telephone, energy, cable television, air or road transport companies, banks or health insurance companies, are required to offer a customer service channel through SAC.
Others, on the other hand, are not required to create this channel. However, if you really care about your service, it may be interesting to offer a customer service center.
The ombudsman, on the other hand, should not be your first contact with the Motorola, since it is a problem investigation channel. In many cases, it is necessary to present the protocol number obtained from SAC.
When to contact a Motorola ombudsman
Therefore, the answer to when to contact a Motorola ombudsman is already very clear.
The ombudsman should be contacted after all possibilities of negotiations and contact with the company through the most traditional channels have been exhausted.
Therefore, consider contacting an ombudsman as your last resort, as a specific channel to open a report about your problem.
Leave it until you contact the ombudsman when your problem is not resolved by customer service.
How an ombudsman works
The ombudsman, upon receiving your complaint, will receive each piece of information presented by the customer.
The employee will then check the service and see if there are any errors. If an error is found, the company will receive feedback with “corrective measures” to prevent this type of thing from happening again.
In general, the ombudsman service usually works very well! They do a very serious job and consumers usually evaluate the service as positive and, above all, satisfactory.
How to contact the ombudsman
Each company has a specific channel for the ombudsman. The ombudsman, in general, can be established by telephone or email. In the case of Motorola, We have already made all contact channels available above.
Contact Motorola on Social Media:
Motorola has strong advertising channels on the Internet, showcasing its services and publicizing them so that more and more consumers can take advantage of its devices and affordable prices on the market.
Motorola Support Phone Numbers throughout Brazil
Check here if your city has an authorized Motorola service center and save time:
Municipalities in Rio Grande do Sul:
Motorola Assistance Caxias do Sul: Shopping Iguatemi Caxias, Telephone: 54 3025-5685
Motorola Assistance Passo Fundo: Bella Cittá Shopping Center, Telephone: 54 3045-2346
Motorola Assistance Porto Alegre: Freddo Barra Shopping, Telephone: 51 3026-4163
Municipalities in Santa Catarina:
Motorola Assistance Balneario Camboriú: Balneario Shopping, Telephone: 47 3062-7919
Motorola Sao Jose: Continente Shopping, Telephone: 48 99846-0123
Motorola Assistance Joinville: Shopping Mueller Joinville, Telephone: 47 3445-1201
Municipalities in Paraná:
Motorola Assistance Curitiba: Shopping Palladuim, Telephone: 41 3216-1835
Motorola Assistance Curitiba 2: Shopping Mueller, Telephone: 41 3018-1945
Municipalities in Sao Paulo:
Motorola Assistance São Paulo Head Office: Jardim City, Telephone: 11 5171-9200
Motorola Assistance Sao Paulo 2: Itaquera Metro Shopping Mall, Telephone: 11 2040-3635
Motorola Assistance Sao Paulo 3: Morumbi Shopping, Telephone: 11 4002-1244
Motorola Assistance Campinas: Telephone: 19 3234-4998
Motorola Assistance Bauru: Bauru Shopping, Telephone: 11 4935-2311
Municipalities in Rio de Janeiro:
Motorola Assistance Rio de Janeiro: Rio Sul, Telephone: 21 2542-4349
Motorola Assistance Rio de Janeiro 2: Botafogo Praia Shopping, Telephone: 21 99674-4551
Municipalities in Minas Gerais:
Motorola Assistance Belo Horizonte 1: Shopping Estação BH, Telephone: 31 3786-7754
Motorola Assistance Belo Horizonte 2: Minas Shopping,
Municipalities in Bahia:
Motorola Assistance Salvador 1: Bela Vista Shopping Mall, Telephone: 71 3038-8500
Motorola Assistance Salvador 2: Shopping da Bahia, Telephone: 71 3460-2882
Solve your problem today with Motorola Support!
