Cosern is a Brazilian electricity distributor founded in 1961.
It is the company responsible for distributing energy throughout the state of Rio Grande do Norte, being the sixth largest company in the sector in the Northeast.
Cosern supplies all 167 municipalities in Rio Grande do Norte, providing its services to more than 3.5 million people.
The company integrates the Neoenergia group, who also owns the companies Coelba, Celpe and Elektro. The Neoenergia group provides electricity to almost 20% of the country's entire population and is currently present in 18 Brazilian states.
How to request assistance from Cosern
When it comes to electricity, all problems must be promptly resolved by the responsible company.
In this article, we will show you how to access the services provided by Cosern, and also the ways in which you can contact the company if necessary.
Cosern has several customer service and service access channels. To enjoy any Cosern service, the customer can use one of the methods below:
- Call Cosern's phone number
- Access the service directly through the website
- Send a text message to Cosern
- Talk to Cosern through social media
- Go to one of the in-person service agencies
Cosern website
Through the website, the customer can easily find solutions without the need for an attendant.
This way, you go straight to what you need without having to make a call or travel to Cosern, which contributes to consumer convenience.
Nowadays, most electricity distributors are already migrating all their services to online platforms, for the convenience of customers.
Below, we list the main services you will find on the Cosern website:
- Duplicate bill
- Debit inquiry
- Invoice by Email
- Payment by credit card
- New connection
- Reconnection
- Adhesion contract
- Debit in account
- Statement of discharge
- Report power outage
- Scheduled service
- Change of ownership
- Consult contract and protocols
- Registration updates
- Shutdown
To access these services and many others, click here: http://bit.ly/2VZyGId.
Just go to the website and make the initial registration.
Cosern Phone Numbers
We know that nowadays most people prefer not to talk on the phone, when it is possible to avoid it.
However, if you are one of those who still prefer this type of service, or if you have questions about how to receive service through the website, contact one of the numbers below:
- Emergency Care | 116
- Hearing or speech impaired | 0800 281 0142
- Ombudsman | 0800 084 0404
- Service outside the concession area | (84) 3204 8706
SMS in case of power failure
This type of service is new to most electricity companies in the country. You can inform Cosern that there was a power outage in your home with a simple SMS.
To do this, send a text message to number 26560.
Social media
Cosern is on social media! If you need to ask questions, solve a problem or request support, you can contact the company through the networks below:
- Facebook: http://bit.ly/30ET9Rc
- Instagram: @cosern_oficial
- Twitter: @OficialCosern
Follow Cosern and strengthen your relationship with the energy distributor in your state.
In-person service
Some consumer services still require a visit to a service agency, especially when it comes to presenting documentation to Cosern.
If you need to go to one of Cosern's service agencies, click here: http://bit.ly/2QjxAAN. Through this link, you can check the agency closest to your home and schedule an appointment.
How do I make a complaint to the Cosern Ombudsman?
Complaints regarding Cosern services must first be made through one of the service channels discussed in this article.
If you are unable to resolve your problem, register a complaint by phone or via the website.
If you have already filed a complaint and have not received any assistance, please contact Cosern ombudsman. To file a complaint with the ombudsman, have the protocols of previous services at hand.
The channels for opening a complaint with the ombudsman are as follows:
- Internet: Ombudsman Portal – http://bit.ly/2WkzkiB
- Telephone: 0800 084 0404
- WhatsApp: (84) 99161-8936
- Email: Ouviria.rn@neoenergia.com
- Fax: (84) 3215-6548
- Correspondence: Send letter to Rua Mermoz, 150 Cidade Alta, Natal- RN. ZIP Code: 59.025-250
- In-person Service: Cosern Headquarters Building – Rua Mermoz, 150 Cidade Alta -Natal/RN.
Learn more about Cosern's Ombudsman's Office by watching the video below:
Complaint to Aneel
If your problem was not resolved by Cosern's customer service or through the ombudsman, it was time to call Aneel – National Electric Energy Agency.
Aneel is the entity that regulates and monitors companies in the Brazilian electricity sector.
All electricity distribution in the country must comply with the standards of this agency.
To make a complaint to Aneel, use one of the channels below:
- Call 167;
- Form on the Aneel website via the link http://bit.ly/2V5znu9;
- Chat online at the link http://bit.ly/2PStuzn;
Aneel should only be contacted when Cosern has not been able to resolve your problem. In other words, whenever you have a problem with the company, follow the steps below:
- Make a complaint through Cosern's conventional customer service channels
- If the problem persists, file a complaint with the company's ombudsman.
- If the ombudsman did not resolve your problem, contact Aneel
Social Electricity Tariff: see if you are eligible!
The social electricity tariff is a Federal Government program that aims to benefit low-income families in Brazil.
The benefit is achieved through a reduction in the energy tariff by a percentage of up to 65%, depending on the case.
This program was established by Law No. 12;212/2010.
If you want to know whether or not your family has this right, we have prepared a complete article about this program. Find out everything about the Social Energy Tariff by clicking on the Link.
