Do you know COPEL? Companhia Paranaense de Energia, also known by the acronym COPEL, is a Brazilian company from the state of Paraná. Its main branch is the generation, transmission and distribution of electrical energy, but it also operates in the telecommunications area, serving an estimated population of around 11.08 million inhabitants across the state.
COPEL went public in April 1994 on the Bovespa and, in 1997, it was the first company in the Brazilian electricity sector to have its shares traded on the New York Stock Exchange. Since 2002, its shares have also been traded on Latibex, the Latin American arm of the Madrid Stock Exchange. In 2008, COPEL shares officially became part of Level 1 of Corporate Governance on the São Paulo Stock Exchange, the famous Bovespa.
If you want to know more or resolve something with COPEL, contact the company. Below we list the communication channels options offered by the company. Keep reading and check it out!
COPEL Telephone
For those who wish to request services related to electricity, such as connection requests or other information about their electricity bill, they can contact the company's call center. The call is free and the service operates 24 hours a day.
Call: 0800 51 00 116.
COPEL Electronic Agency
COPEL offers its customers the Electronic Agency as its main means of service. In fact, the company suggests that this be the first form of contact for customers. Through it, it is possible to make connection requests, change ownership, consult service requests and much more.
To access the Electronic Agency, just access the website. Check it out!
Copel App
Another way to contact COPEL to discuss energy-related matters is through the company's app. Copel Mobile is a relationship channel available for making inquiries and requesting services. It is free for smartphones and tablets with Android and iOS operating systems.
COPEL Ombudsman
The Ombudsman's Office is the area of the company that receives, analyzes and forwards requests for information, suggestions, complaints and reports that have already been handled by other communication channels, but that have not received the appropriate solution for the customer. At COPEL it is no different and to ensure the best possible service, once you contact your ombudsman's office, they commit to responding within 15 business days.
See how to contact the service below.
Telephone
To speak to COPEL's ombudsman, you can call the number: 0800 647 0606. The service operates on weekdays, from 8 am to 6 pm.
You can also contact us by email on weekdays from 8am to 6pm. Send your request to the following email address: ouvidoria@copel.com
COPEL Telecom Telephone
If you wish to contact COPEL Telecom, you can do so through the company's telephone service.
Call: 0800 41 41 81.
COPEL Telecom Ombudsman
If you have used one of COPEL Telecom's Customer Service Channels and your request was not met satisfactorily, you can also contact the company's Ombudsman. The service is available from 10 am to 4 pm. Check out how to get in touch below:
To contact COPEL Telecom by email, send your request to the following email address: ouvidoriatelecom@copel.com
Telephone
If you prefer, you can also contact us by phone. To do so, call: 0800 649 39 49.
COPEL Social Networks
If you wish, you can also interact with COPEL and COPEL Telecom through social media. Like, comment on and share posts, contact us via direct message and stay up to date with the latest news through one of the networks listed below.
What to do about reimbursement for appliances in a power outage?
Most consumer complaints involving COPEL are precisely about the reimbursement for burned devices in cases of power outages.
Unfortunately, power outages are very frequent and when they happen, they damage and burn out several electronic devices, especially the more expensive ones, such as refrigerators and televisions.
In these cases, it is common for the consumer to contact COPEL with the aim of requesting compensation for the loss caused by the system outage.
But after all, do you know what your rights are in these cases and how to act?
According to article 22 of the Consumer Protection Code, energy distributors have the duty to provide adequate and safe services to consumers.
In cases where companies fail to comply with the rule, causing devices to burn out, for example, they are obliged to pay the consumer for the damage caused.
The consumer has a period of 90 days to make the payment request and the company must inspect the damaged equipment within ten days.
After the inspection, the energy distributor has another 15 days to inform the consumer of the results of the inspection.
After the inspection result, if the problem is confirmed, within 20 days, the company must repair, pay in cash or replace the burned-out device.
Therefore, if you have had any device damaged, try to contact COPEL through one of the channels provided in this article as soon as possible.
If your problem is not properly resolved, you can still question it at PROCON or ANEEL. Don't waste time, seek your rights!
How to make a complaint to Procon
We hope that your situation with COPEL does not reach this point, but it is not uncommon for people to make complaints to PROCON about the service provided by energy distributors.
Unfortunately, in Brazil, companies still insist on disrespecting consumers' rights, and when this happens, there is no other way out than to seek out your rights.
PROCON is the acronym for Consumer Protection and Defense Program. It is a foundation created to solve problems between consumers and companies.
Therefore, if you have had any problems involving COPEL, filing a complaint with PROCON may be an alternative.
This foundation has a direct link with the Department of Justice, thus, it is a highly regarded institution within the Brazilian State, and is able to resolve the most diverse problems involving energy distributors.
It is important for you to know that PROCON is present in all Brazilian states, precisely to better meet the demands related to compliance with the standards of Consumer Protection Code.
The primary objective of this body is precisely to prevent abuse by companies in their relationships with their customers, always intervening when necessary.
As provided for in the Consumer Protection Code, PROCON and other entities that were created to protect consumers make up the National Consumer Protection System.
If you want more information about PROCON in Paraná, access here.
What is the deadline for a power cut due to non-payment?
We know that Brazil is currently experiencing a difficult time. With an economic crisis that never ends and unemployment at an all-time high, people are facing financial difficulties.
As a result, it is not uncommon for there to be delays and even non-payment of some bills, such as the COPEL energy bill.
When this happens, it is common for consumers to be concerned about a possible power outage, something that is very likely to happen.
For this reason, it is important for you to know that there is no specific number of bills or days late in the law that would allow the suspension of the energy supply.
In this way, the energy distributor can even count the electricity of a consumer with just one overdue bill.
However, for this to actually occur, prior communication is required. of at least 15 days.
Therefore, if COPEL or any other energy company cuts off the electricity to a home or commercial establishment without prior notice, it will be obliged to pay compensation.
Even if the Account is in arrears, the obligation in this case is to provide prior notice.
The purpose of this article was to inform about the customer service channels of COPEL, an energy company in Paraná. We do not have any type of connection with COPEL or with consumer protection agencies; the content is for informational purposes only.
