Copasa Telephone
Copasa – Minas Gerais Sanitation Company – has several numbers and online service channels, in addition to physical branches, prepared to meet any demand from its customers.
Among these demands, we can highlight complaints, compliments, suggestions and any other matter related to the company's services.
However, like every company, the company also has a main number that can be used for almost all issues.
In this case, the channel is the Copasa Call Center 115 or 0800 0300.
Even if you are unable to resolve a specific demand by speaking to the operators at these numbers, they can correctly inform you of the correct number or channel for your needs.
In any case, calling several numbers to finally resolve a problem may not be very pleasant.
Therefore, in this post we will talk about all Copasa service channels and which service they are aimed at.
Copasa Customer Service Center
The first contact that the customer should have to deal with matters related to the Company's services should be Copasa Customer Service Center, which can be contacted in the following ways:
- For telephone service: Dial 115
- For online service (Your account, Services, Rates,) access the link Copasa Virtual Agency
- For in-person service, users can go to any of the company's branches. Check the link to find the branch Copasa agency closest to you.
Copasa Ombudsman
The Ombudsman's Office should be the company's last channel for customers to turn to. In this sense, before contacting the Ombudsman's Office, you should use Copasa's Relationship channels to try to resolve any demand.
If the request is not met by other service channels, Copasa Ombudsman can be activated. Contact with the channel can be made by telephone, letter or internet.
Copasa Ombudsman Telephone
To speak to the Ombudsman by phone, the customer must call the number (31) 3207-7250. However, it is important to remember that opening hours are from Monday to Friday from 7am to 7pm, excluding holidays.
Copasa Ombudsman Letter
To contact Copasa, the customer must send correspondence to the address: Rua Mar de Espanha, 525, Santo Antônio Neighborhood, Belo Horizonte, Minas Gerais, CEP 30330-900.
Copasa Internet Ombudsman
There are four channels available for Copasa Ombudsman via the internet and each of them is directed to a subject.
In case of a complaint, you must have the Copasa Customer Service Center service protocol on hand.
Copasa Virtual Agency
If you prefer, you can resolve any issue through Copasa Virtual Agency. On the channel you can, among other topics:
- Get a duplicate bill
- Request account by email
- Report sewage leak
- Report water leakthe
- Request a change to the Customer Name on the Service Invoice (account)
- Change account due date
- Analyze the water and/or sewage bill
- Check service execution forecast
- View Annual Water Quality Report
- Schedule Appointment
- Consult the Services catalog
- Talk to Copasa
To consult the complete list of all services available through Copasa's Virtual Agency Click here.
COPASA In-Person Service
If a problem has not been resolved via phone call or internet, the customer can go to a Copasa agency and request in-person assistance.
Talk to COPASA on Social Media
Social media can be a great way to communicate, including between businesses and customers.
Therefore, Copasa has communication channels, which are generally used to disseminate news and details about services.
But these channels can also serve as a way for customers to talk to companies, ask questions about services, make compliments, complaints, among other demands.
Check out Copasa's social media pages below.
Complaint Channels
Unfortunately, problems are often not resolved satisfactorily through the channels provided by the company.
In this scenario, many customers need to resort to other means to solve problems related to the services and products offered by the company.
Among the most accessed channels are complaint sites such as Complain Here and the consumer.gov.br.
Reclame Aqui is a website where any user can file a complaint about a company.
Once a complaint is registered on the website, the company may or may not respond to it. If the customer considers the response satisfactory, they leave positive feedback, otherwise the feedback is negative.
Using the website data, automated rankings are generated for the company that define whether or not the company is recommended.
The main indexes include the percentage of complaints answered, resolution rate, consumer rating and assessment of whether or not the consumer would do business with that company again.
In addition, the website itself creates evaluations for companies based on its own criteria.
Furthermore, so that the company can respond in a timely manner, if it is registered on the website, it receives a notification with details whenever it is involved in a complaint.
The website consumer.gov.br, created by the Ministry of Justice as part of the National Consumer Defense System, works in a very similar way to the previous case.
On the government website, customers register their complaints and the company has up to 10 days to respond. However, the procedure is only valid for companies that have voluntarily registered on the website.
However, as Copasa is not registered on the website, it is not possible to track complaints about it on the website, nor to track complaint reports, user satisfaction and the company's response time on the website.
Finally, if the customer is unable to resolve issues through any of the channels provided by Copasa or any other channel mentioned above, they should resort to other complaint channels such as:
- Procons
- Common justice
- Regulatory Agencies – Anatel
- Small Claims Courts
These channels are often effective in resolving consumer demands. However, the processes can take more time and may involve some expense.
Therefore, the first step should always be to try to resolve any issue with the company, through Copasa's Customer Service Channels or through the company's Ombudsman.
Conclusion
It is important to emphasize that the website Achei Celular has no connection with COPASA and the content made available here is for informational purposes only.
For specific questions, always try to contact the company through the channels provided in this article.
