Do you know Companhia Energética de Brasília? Also known as CEB, the company was created on December 16, 1968 and originated from the Power and Light Department of Novacap. Initially known as Companhia Elétrica de Brasília, in 1993 the company changed its name from “electrical” to “energetic”, and also began distributing piped gas and other energy sources. Currently, CEB is a mixed economy holding company made up of ten companies.
If you want to contact CEB, keep reading this text. Below we list some of the channels available to you. Check them out!
Brasilia Energy Company Telephone
The telephone is one of the most practical ways to contact any company that offers a number through which customers can send their requests. With CEB, it is no different. Through CEB's Teleservice, it is possible to request reconnection of electricity, a second copy of the electricity bill, change the due date, correction of registration data, unification of metering and much more.
The call is free and available 24 hours a day. To facilitate service, CEB suggests that you always have your electricity bill on hand.
See below for how to get in touch.
Federal District
For those living in the Federal District, CEB offers telephone service at number: 116.
Other Regions
People living in other areas should call the number: (61) 3316-0196.
CEB Mobile
It is also possible to access CEB's customer service through the smartphone app. The CEB Distribuição app is free and available for Android, iOS and Windows Phone platforms. With it, you can request a duplicate of your electricity bill or barcode for outstanding bills, normal or emergency reconnection, and report a power outage.
To access CEB services on the app, you need the consumer unit code and the CPF of the account holder. The code is located in the top right corner of the electricity bill. As soon as you enter the code and CPF, you will receive the protocol number for the service requested and the entire request history is stored in the app.
CEB Torpedo
You can also contact CEB Torpedo. The service allows you to inform CEB, via SMS, of a possible power outage. Once you send the message, you will automatically receive the protocol.
Other services can also be requested, such as the barcode for paying your electricity bill and reconnecting your consumer unit.
To notify CEB about a Power Outage, send an SMS message to number 27323 with the following content: SL + Customer Code, which can be found in the top right-hand corner of the electricity bill.
Online Support
Another option for those who wish to contact CEB is through online support. Talk to one of their representatives via chat.
Through this channel, you also have the option of making a video conference and sending files, such as rental contracts. To make a video conference, simply ask the attendant when you are being attended to.
Ombudsman
The ombudsman is the area of the company that has a specific focus on solving problems that have not been resolved by other service channels. The service is the last resort for resolution, and should be used when all other departments fail to resolve your demand.
CEB also offers an ombudsman service for its customers. Get in touch. Just call the number: 0800 644 6116.
What to do about reimbursement for appliances in a power outage?
Most consumer complaints involving CEB are precisely about the reimbursement for burned devices in cases of power outages.
Unfortunately, power outages are very frequent and when they happen, they damage and burn out several electronic devices, especially the more expensive ones, such as refrigerators and televisions.
In these cases, it is common for the consumer to contact CEB with the aim of requesting compensation for the loss caused by the system failure.
But after all, do you know what your rights are in these cases and how to act?
According to article 22 of the Consumer Protection Code, energy distributors have the duty to provide adequate and safe services to consumers.
In cases where companies fail to comply with the rule, causing devices to burn out, for example, they are obliged to pay the consumer for the damage caused.
The consumer has a period of 90 days to make the payment request and the company must inspect the damaged equipment within ten days.
After the inspection, the energy distributor has another 15 days to inform the consumer of the results of the inspection.
After the inspection result, if the problem is confirmed, within 20 days, the company must repair, pay in cash or replace the burned-out device.
Therefore, if you have had any device damaged, try to contact CEB through one of the channels provided in this article as soon as possible.
If your problem is not properly resolved, you can still file a complaint with PROCON or ANEEL. Don't waste time, seek your rights!
How to make a complaint to Procon
We hope that your situation with CEB does not reach this point, but it is not uncommon for people to make complaints to PROCON about the service provided by energy distributors.
Unfortunately, in Brazil, companies still insist on disrespecting consumers' rights, and when this happens, there is no other way out than to seek out your rights.
PROCON is the acronym for Consumer Protection and Defense Program. It is a foundation created to solve problems between consumers and companies.
Therefore, if you have had any problems involving CEB, filing a complaint with PROCON may be an alternative.
This foundation has a direct link with the Department of Justice, thus, it is a highly regarded institution within the Brazilian State, and is able to resolve the most diverse problems involving energy distributors.
It is important for you to know that PROCON is present in all Brazilian states, precisely to better meet the demands related to compliance with the standards of Consumer Protection Code.
The primary objective of this body is precisely to prevent abuse by companies in their relationships with their customers, always intervening when necessary.
As provided for in the Consumer Protection Code, PROCON and other entities that were created to protect consumers make up the National Consumer Protection System.
If you want more information about PROCON in Brasília, access here.
What is the deadline for a power cut due to non-payment?
We know that Brazil is currently experiencing a difficult time. With an economic crisis that never ends and unemployment at an all-time high, people are facing financial difficulties.
As a result, it is not uncommon for there to be delays and even non-payment of some bills, such as the CEB energy bill.
When this happens, it is common for consumers to be concerned about a possible power outage, something that is very likely to happen.
For this reason, it is important for you to know that there is no specific number of bills or days late in the law that would allow the suspension of the energy supply.
In this way, the energy distributor can even count the electricity of a consumer with just one overdue bill.
However, for this to actually occur, prior communication is required. of at least 15 days.
Therefore, if CEB or any other energy company cuts off the electricity to a home or commercial establishment without prior notice, it will be obliged to pay compensation.
Even if the Account is in arrears, the obligation in this case is to provide prior notice.
