Claro Telephone

 

 

 

 

 

Claro Phone Number

Every telecommunications company has a complete portfolio of channels that users can use if they need to resolve a demand, be it a complaint, suggestion or question.

In the case of Claro, the channel that can be used to talk about almost all matters related to the operator is Claro Customer Service Center 1052.

By calling this number, you will be able to speak to an attendant.

Announcement

Even if it is not possible to resolve the demand by calling this number, the customer can still be informed of the specific channel they should use to resolve any issue.

How to talk to Claro

Although it is possible to resolve this by calling Call Center at number 1052, or even receive information about other numbers, this process can be laborious and require several transfers between extensions.

Therefore, we will discuss here the most diverse Claro services and the specific customer service channel for each of them.

Announcement

Claro Telesales

Anyone wishing to hire a service from the operator such as Claro TV, Claro Fixed, Claro Cellular, or any other, should contact the channel Claro Telesales through the number  11 3004-3304.

It is important, however, to pay attention to the schedule. The channel operates from Monday to Friday from 8 am to 9 pm, and on Saturdays from 8 am to 6 pm.

Claro Ombudsman

Claro's Ombudsman is always the last channel within the company that the customer should turn to.

In this sense, if there is any pending problem, the first step should be, first of all, to call the Claro Customer Service Center number, 1052 and try to solve it.

It is important to always remember to write down the service protocol number, as it will be necessary to contact the Ombudsman.

If the problem is not resolved within the time period determined by the Customer Service Center, the customer must contact the Ombudsman Of course, with the previous service protocol in hand.

The customer demand protocol at the Ombudsman's Office is done through the self-service portal My Claro.

After this process has been completed, the customer must wait for the company to respond via the registered email or telephone number.

It is worth remembering that the Claro Ombudsman It operates from Monday to Saturday from 8 am to 8 pm and the channel's response time is five business days.

Claro's ombudsman's office is a specific body that exists within the company and plays a very important role. This is because it is through this sector, the ombudsman's office, that the company is able to evaluate, identify and monitor the service standard of its staff.

In general, people end up contacting an ombudsman when they have a problem with the company and Claro's regular customer service, unfortunately, cannot resolve this issue.

Claro's ombudsman, therefore, must listen to its customers' complaints and has the duty to ensure that the demand is always investigated and evaluated in an impartial and fair manner.

Each company defines its own approach and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality.

Others choose to select the company's own employees, who are already familiar with the company's values, exchange or return policy, and refund processes.

At Claro's Ombudsman's Office, you can submit compliments, suggestions, requests, complaints, statements and claims. The interesting thing about the ombudsman's office is that, in addition to investigating your issue, it also has an effect on the company.

Many people end up wondering about the difference between the ombudsman and the SAC, or they end up getting confused when choosing which service channel is most appropriate for their needs.

Therefore, it is very important to know the difference between an ombudsman and a customer service center. Customer service, also known as customer service, is a channel made available by companies to meet a consumer's initial demands.

At SAC, you can request information, clarify some doubts, cancel your purchase and even make a complaint. Please note that complaints at SAC have a time limit to be resolved: 5 days from the date your complaint is registered.

Some companies, such as telephone, energy, cable television, air or road transport companies, banks or health insurance companies, are required to offer a customer service channel through SAC.

Others, on the other hand, are not required to create this channel. However, if you really care about your service, it may be interesting to offer a customer service center.

The ombudsman's office, on the other hand, should not be your first contact with the company, as it is a channel for investigating problems. In many cases, it is necessary to present the protocol number obtained from the SAC.

Therefore, the answer to when to contact an ombudsman is already very clear. The ombudsman should be contacted after all possibilities of negotiations and contact with the company through the most traditional channels have been exhausted.

Therefore, consider contacting Claro's ombudsman as your last resort, as a specific channel to open a report about your problem. Leave contacting the ombudsman until your problem is not resolved by customer service.

Claro Cellular

To speak to a Claro attendant regarding cell phone plans, the user can call the following numbers:

  • *525# if you want to buy packages and promotions on prepaid or control plans;
  • *544# if you want to check the balance and top-up of prepaid or control users;
  • *547# if you want to check your SMS balance;
  • *555# to talk about recharging a prepaid or control plan.

All numbers have free calls, but must be made from a Claro mobile line.

Service via Claro SMS

Claro customers can also use SMS to receive support from the operator. In this case, simply send a text message to:

  • 769 if you want to buy postpaid phone packages;
  • 767 if you want to hire prepaid plans or Clear control;
  • 418 if you want to purchase an internet package on the control plan;
  • 2006 If you want to check the balance and top up of prepaid or control plans

Claro phone to activate international roaming

To use your Claro number abroad, you need to activate the operator's international roaming service. To do this, simply call:

  • *468# from your cell phone, in Brazil, if you are a customer Clarithe postpaid;
  • 1052 from any phone, in Brazil, for customers Claro prepaid;
  • +55 11 99199-5555 from any phone if you are already abroad.

Claro Internet Number

Claro offers a wide range of internet services for cell phones, computers, tablets, among others.

To talk about this service, the customer can use Claro's Customer Service Center on number 1052.

Claro Fixed Number

To contract Claro's landline telephone services, the user can call the number 0800-723-4554, using any phone.

If you are already a customer Claro Fixed, and wish to talk about the service, the user can use, the Online Chat  from Claro or access the self-service page from the operator

My Claro App

In addition to all the channels mentioned above, the user can also use the Minha Claro app to monitor consumption, check invoices, check and redeem Claro club points, top up, among other functions.

The Application is available for Android on Google Play and for iPhones at the Apple Store.

Telefone Claro

Claro Complaint Channels

The channels provided by companies are not always able to satisfactorily resolve all customer demands.

See here how to do it a complaint to Claro.

In this sense, the user can resort to other means to solve problems related to the services and products offered by the operator.

Among the main service channels are complaints websites such as Complain Here  and the consumer.gov.br.

Complain Here

Reclame Aqui is a website where any user can register a complaint about a company.

Once a complaint is registered on the website, the company may or may not respond to it. If the customer finds the response satisfactory, they leave positive feedback, otherwise the feedback is negative.

Automated rankings for the company are generated using the website data. In addition, the website itself creates evaluations for the companies based on its own criteria.

It is important to remember that due to the website's privacy policy, complaints are made anonymously.

Furthermore, so that the company can respond in a timely manner, if it is registered on the website, it receives a notification with details whenever it is involved in a complaint.

Consumer.gov.br

The website  consumer.gov.br, created by the Ministry of Justice as part of the National Consumer Defense System, works in a very similar way to the previous case.

On the government website, customers register their complaints and the company has up to 10 days to respond. However, the procedure is only valid for companies that have voluntarily registered on the website.

Fortunately, for Claro service subscribers, the company is registered, which means it is possible to register complaints on the website.

Additionally, it is possible to follow the complaints report, user satisfaction and Claro's response time on the website.

Other Complaint Channels

Finally, if the customer is unable to resolve their issues using any of the methods mentioned above, they can still resort to other complaint channels such as:

  • Procons
  • Common justice
  • Regulatory Agencies – Anatel
  • Small Claims Courts

These channels are often effective in resolving consumer demands. However, the processes can take more time and may involve some expense.

In this sense, a good solution might be to first look for the Claro Customer Service Center or Claro Ombudsman to resolve any pending issues and only after that, resort to other channels.

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