CEMIG Telephone
Cemig Distribuição is an electricity distributor that provides services in the state of Minas Gerais.
It is part of the Cemig Group, a large company that holds shares in a large number of Brazilian companies in the energy sector.
Serving more than 18 million inhabitants and present in 774 municipalities in the state, Cemig is responsible for almost all energy supply in Minas Gerais.
This article will help you find a solution to any problem related to the company Cemig.
We will show you how you can request a duplicate bill, reconnect electricity, request disconnection, among others.
We will also offer you several ways to contact us, in addition to the CEMIG telephone number, so you can speak to an employee of this company and resolve any type of problem.
How to contact Cemig
Not long ago, it was still necessary to call energy distributors or go to a service agency to access any type of service.
Fortunately, today many of these demands can be resolved without using the phone or leaving home.
The ways to contact Cemig are:
- Virtual Agency through the website
- Cemig Atende App
- Social networks – Facebook, Twitter and Telegram
- Cemig Torpedo
- Telephone service
- In-person service
Many of Cemig's services, for example, are available to consumers through the Virtual Agency on the website.
Cemig Virtual Agency
To access the Cemig website, click on http://bit.ly/2HlPwYE.
On this platform, most of your needs will be just a few clicks away.
Among the main services available through the Virtual Agency, we highlight the following:
- Receiving bill by email
- Debt installment
- Second copy of Cemig invoice
- Registration updates
- Check account history
- New connection
- Power reconnection
- Change of ownership
Registration with the Virtual Agency can be completed in just a few seconds. This way, you will probably be able to avoid a connection or go to a Cemig service agency.
Cemig App
The Cemig Atende app has come to make the customer's life even easier. With this app, you can perform most of the Virtual Agency's services using just your cell phone or tablet.
The app is currently available for Android, iOS and Windows Phones. Check out the main services available through the app:
- 2nd copy of bills
- Barcode for payment
- Report a power outage to Cemig
Download the Cemig Atende APP for Android here
See the video below on how to use it:
Cemig Torpedo
Cemig Torpedo is a service option available for specific cases.
Through Cemig Torpedo, simply send an SMS to the company to access the desired service.
However, this type of service only works for:
- Report power outage
- Check the invoice amount
- Report the reading of the account
Cemig Phone Numbers
If your need cannot be met through online service channels, try to resolve the situation over the phone.
It is still possible for you to avoid traveling to a branch, by calling one of the numbers below:
- 116 – Cemig Service
- 0800 723 8007 – Care for the hearing impaired
- 0800 721 0116 – For customers outside Minas Gerais
Cemig on social media
According to the company's own website, Cemig provides online services through the main social networks.
So, even if the consumer doesn't want to download the app or access the Virtual Agency, it will be possible to talk to an attendant through the networks. Very practical!
Below, we list the social networks on which Cemig is present:
- Facebook: Cemig Fanpage
- Twitter: @cemig.energia
- Telegram: @CemigBot
Follow Cemig on social media! You will have access to the company's latest news and can also resolve any type of problem through online support.
Agencies for face-to-face service
Nowadays, it is unlikely that a customer will need to go to a store to resolve a situation with Cemig.
As time goes by, most services are being migrated to digital media – to the delight of customers.
However, if you need to go to a Cemig agency, check which store is closest to your home using the link http://bit.ly/2W0yGXD.
Cemig has units throughout the state of Minas Gerais, and there will certainly be one nearby.
Cemig Ombudsman
In case of problems with energy distribution, you can contact Cemig's ombudsman.
This must be done if there is a failure in the company's conventional services.
If there was no service or the service left something to be desired, write down all the protocols generated and file a complaint with the company's ombudsman.
This can be done through the channels below:
- Telephone: 0800 728 3838
- Fax: (31) 3506-5150
- Email: Ouviria@cemig.com.br
In case of problems, contact Aneel
If the service channels failed and the ombudsman was not enough to solve your problem, it will be necessary file a complaint at Aneel – National Electric Energy Agency.
Aneel is the regulatory agency responsible for overseeing the Brazilian energy sector.
All electricity distributors are subject to Aneel regulation.
Therefore, in the event of non-compliance with the rules by the company, the consumer can and should report the incident to Aneel.
However, remember: a complaint to Aneel should be made as a last resort, and only after attempting to find a solution through the company's ombudsman.
To make a complaint, you must have the service protocols and the ombudsman protocol generated by Cemig.
To make a complaint, you can use one of the following methods:
- Telephone 167;
- Form on the Aneel website via the link http://bit.ly/2V5znu9;
- Online chat at http://bit.ly/2PStuzn;
What to do about reimbursement for appliances in a power outage?
Most consumer complaints involving CEMIG are precisely about the reimbursement for burned devices in cases of power outages.
Unfortunately, power outages are very frequent and when they happen, they damage and burn out several electronic devices, especially the more expensive ones, such as refrigerators and televisions.
In these cases, it is common for the consumer to contact CEMIG with the aim of requesting compensation for the loss caused by the system outage.
But after all, do you know what your rights are in these cases and how to act?
According to article 22 of the Consumer Protection Code, energy distributors have the duty to provide adequate and safe services to consumers.
In cases where companies fail to comply with the rule, causing devices to burn out, for example, they are obliged to pay the consumer for the damage caused.
The consumer has a period of 90 days to make the payment request and the company must inspect the damaged equipment within ten days.
After the inspection, the energy distributor has another 15 days to inform the consumer of the results of the inspection.
After the inspection result, if the problem is confirmed, within 20 days, the company must repair, pay in cash or replace the burned-out device.
Therefore, if you have had any device damaged, try to contact CEMIG through one of the channels provided in this article as soon as possible.
If your problem is not properly resolved, you can still file a complaint with PROCON or ANEEL. Don't waste time, seek your rights!
See also:
CEMAR Telephone
Celesc Telephone
How to make a complaint to Procon
We hope that your situation with CEMIG does not reach this point, but it is not uncommon for people to make complaints to PROCON about the service provided by energy distributors.
Unfortunately, in Brazil, companies still insist on disrespecting consumers' rights, and when this happens, there is no other way out than to seek out your rights.
PROCON is the acronym for Consumer Protection and Defense Program. It is a foundation created to solve problems between consumers and companies.
Therefore, if you have had any problems involving CEMIG, filing a complaint with PROCON may be an alternative.
This foundation has a direct link with the Department of Justice, thus, it is a highly regarded institution within the Brazilian State, and is able to resolve the most diverse problems involving energy distributors.
It is important for you to know that PROCON is present in all Brazilian states, precisely to better meet the demands related to compliance with the standards of Consumer Protection Code.
The primary objective of this body is precisely to prevent abuse by companies in their relationships with their customers, always intervening when necessary.
As provided for in the Consumer Protection Code, PROCON and other entities that were created to protect consumers make up the National Consumer Protection System.
If you want more information about PROCON in Minas Gerais, access here.
Procon: What is it and how can it help you?
Procon is an institution focused precisely on consumer protection. And this is the result of movements since 1840, in the first Commercial Code.
But Procon, as we know it today, is the result of a partnership with the Department of Justice, which has a Procon unit in each state of the country.
The first Procon, however, appeared in 1976, in the city of São Paulo. Initially, Procon was called the Executive Consumer Protection Group.
With the Consumer Protection Code, in its 1990 edition, the activities of Procons spread throughout the country only became stronger.
Procon's objective is to ensure that companies, large or small, national or multinational, comply with current commercial laws.
In this way, illegal, deceptive or fraudulent activities can be monitored and corrected, thus ensuring a fair market for consumers.
Procon and the consumer protection code
Thus, Procon is based on the Consumer Protection Code, which governs commercial relations throughout the country.
This code discusses very important aspects for consumers, such as:
- Delivery time
- Product not delivered
- Misleading advertising
- Warranty Information
- Abusive practices
- Product liability
- Right of exchange
- Among other basic consumer rights
Some states, such as Alagoas, for example, provide an explanatory booklet with a given point in the Consumer Protection Code. To access this booklet, just click this link.
Therefore, all analyses and assessments are based on this consumer protection document, regardless of where the consumer lives. This is because the CDC, like the Consumer Protection Code, is valid throughout the national territory.
What is Procon for?
Now that you know what Procon is, you need to understand what it is for!
However, it seems that the information has already become clear in the previous topics. As the name of the organization suggests, the idea of Procon is to protect consumers from abusive practices.
But to do this, you need to contact the agency, make your complaint and file your report. But how does this work? That's what you'll learn in the next topic!
How does Procon work?
What not everyone knows is that you can contact Procon before even purchasing a product or service! That's right! You can contact Procon even before signing a contract.
Procon, via telephone, can clarify some of consumers' doubts and thus avoid a bigger headache in the future.
If you have any questions, you can contact Procon's electronic service, which is available on number 151.
Another alternative, if you prefer, is to go to a Procon office in your city or the one closest to your home.
In São Paulo, for example, there are Procons in different neighborhoods. Some of them, for example, have appointments scheduled in advance, on the same day.
In other words, you will go through a screening process with an attendant, who will evaluate your case. Depending on how it goes, you will receive a password to return at the established time.
What can be reported to Procon
Any abusive or illegal activity can be registered with Procon through a complaint, report or demonstration.
Once your right has been threatened or violated, you can contact Procon.
You can rest assured that, in these cases, consumer data is fully protected and is not disclosed to the reported company or anyone else.
The main complaints to Procon are:
- Related to telephone services (fixed or mobile)
- Credit cards and negative name
- Problems with Cable TV Companies
- Non-delivery of products on the established date
How to file a complaint with Procon
Now that you understand what Procon is, the next step is to understand how to file a complaint with Procon.
The first step is to check which Procon unit is in your city and/or state.
Before going there, however, it is a good idea to gather all the documents you have regarding the complaint. Among them, you can use:
- Invoice
- Receipt
- Conversations via email or prints
- Protocol numbers
- Contracts
- Photos of the product if it arrived defective or broken.
If you deliver the conversations, the ideal is to deliver them printed to Procon. Therefore, arrange for the printing.
Another thing you should do before contacting Procon is to try to resolve the issue directly with the seller and/or the store supplying the product through the ombudsman and customer service.
In general, contact information is available on the website's contact tab or at the bottom of the page. You can contact Customer Service (SAC).
If the company does not resolve the issue amicably, then the next step is to deliver these documents to Procon and register the complaint.
Don't forget to present this documentation with an identification document such as ID, Passport or Driver's License and CPF.
Check it out, on the Procon SP website, details of each stage of the complaint.
How to file a lawsuit in small claims court against Cemig
In some situations, another option is to file a lawsuit in small claims court with a company and even request moral damages.
To file a lawsuit in small claims court, you do not necessarily need a lawyer. In other words, you can file the lawsuit yourself!
The first step is to gather all the documentation and go to the Court in your city. Everything that happens in the first instance is free.
On the other hand, if you need to appeal, then you will need to pay for it and you will also need a lawyer.
The compensation is limited to 40 minimum wages. In general, lawsuits take up to 120 days to be heard. If the person wins, the next step is to enforce the sentence.
What is the deadline for a power cut due to non-payment?
We know that Brazil is currently experiencing a difficult time. With an economic crisis that never ends and unemployment at an all-time high, people are facing financial difficulties.
As a result, it is not uncommon for there to be delays and even non-payment of some bills, such as the CEMIG energy bill.
When this happens, it is common for consumers to be concerned about a possible power outage, something that is very likely to happen.
For this reason, it is important for you to know that there is no specific number of bills or days late in the law that would allow the suspension of the energy supply.
In this way, the energy distributor can even count the electricity of a consumer with just one overdue bill.
However, for this to actually occur, prior communication is required. of at least 15 days.
Therefore, if CEMIG or any other energy company cuts off electricity to a home or commercial establishment without prior notice, it will be obliged to pay compensation.
Even if the Account is in arrears, the obligation in this case is to provide prior notice.
Social Electricity Tariff: see if you are eligible!
The social electricity tariff is a Federal Government program that aims to benefit low-income families in Brazil.
The benefit is achieved through a reduction in the energy tariff by a percentage of up to 65%, depending on the case.
This program was established by Law No. 12;212/2010.
If you want to know whether or not your family has this right, we have prepared a complete article about this program. Find out everything about the Social Energy Tariff by clicking on the Link.
Conclusion
As you have noticed, there are several ways to contact CEMIG, not just the telephone number.
Likewise, there are several ways to solve a problem, and they may be simpler than you think.
If you have any questions about any of the procedures, leave a comment.
We would like to remind you, as appropriate, that the I Found a Cell Phone website does not have any type of link with CEMIG and that the content provided here is merely informative.
