Cemar is a distributor of electrical energy located in the state of Maranhão.
With more than 2 million customers and supplying energy to 217 municipalities, Cemar is the only electricity company authorized to operate in the state.
In the next topics you will see how you can solve any type of problem you may have with this company.
In addition, we will show you the way so that you have access to the services most sought after by customers: issuing a second copy, reporting a power outage, reconnection, among others.
Cemar Phone Numbers
Cemar's telephone numbers are as follows:
- Call center: 116
- Corporate Call Center: 0800 280 2800
- Ombudsman: 0800 286 9803
Customer service
It is common to need to contact the electricity company, whether for emergency situations such as power outages, or for simpler service such as printing a second copy of a bill.
Whatever your needs, Cemar offers many service channels to receive requests from its customers.
You can call Cemar on the phone, of course, but there are more convenient ways to enjoy a service or make a request to the company, as we will see below.
Visit Cemar's website
If you are thinking of calling Cemar, first check the company's website to see if it is possible to access the service you need online. If the service is available on the website, you can avoid having to call and save time.
The good news is that most of the customers' needs can be met through the website. Among the services available on the website, we highlight the following:
- Issue 2nd copy of invoice
- Request reconnection
- Report a power outage
- Request new connection
- Report fraud
- Change ownership
- Measurement history
- Request shutdown
Most likely what you are looking for is one of these services. Therefore, access the website and resolve your situation through the link: http://bit.ly/2VoNqjr.
Chat online with an attendant
If your problem has not been resolved through the services offered on the website, there is no need to call Cemar yet. You can also contact a customer service representative via the website via a live chat.
Through this chat, customers can ask any questions they have about the services available on the Cemar website without having to pick up the phone.
To access support via chat, access the link http://bit.ly/2H9Ibvk. Before starting the service, you will be asked for the contract number and some personal details of the customer.
Cemar App
Unlike other energy distributors, Cemar does not yet have an app for smartphones.
However, Cemar's website works very well on cell phones and tablets due to its responsive design.
So, even if you are away from a computer, you can easily access the services found on the website.
WhatsApp Support
Cemar customers will soon be able to enjoy this new service modality. This project is still being developed by the company.
Currently, only a small portion of consumers have access to this service. According to the company, the WhatsApp number for this type of contact has been distributed to around 100,000 customers.
In addition, the service will initially only be available to report power outages. Find out more at: http://bit.ly/2PUvRlo.
Agencies for Cemar in-person service
Cemar has many service stations spread across all municipalities in Maranhão.
In most municipalities, there is more than one Cemar agency at your disposal.
Find out which one is closest to your home using the link http://bit.ly/2VcBlc9.
To avoid the risk of going to the agency and not being able to receive service, you can also schedule an appointment in advance.
You can schedule an appointment by clicking here:http://bit.ly/2Jcg2Gd.
In case of problems, contact the ombudsman
No one likes to experience problems with service provision, especially if they are related to the electricity in their home.
If you have made a request for assistance to Cemar and have not received a satisfactory response, you will need to contact the company's ombudsman.
Remember that you must provide the protocol number of the initial request.
To file a complaint with the Cemar ombudsman, you can call 0800 286 9803.
If you prefer, register your complaint through the Cemar website by clicking here: http://bit.ly/2vLPkeI.
The problem persists? Contact Aneel – National Electric Energy Agency
If your request was not answered and you were also unable to resolve the situation through the ombudsman, you will need to report the incident to Aneel.
Aneel is the regulatory agency responsible for standardizing and supervising the Brazilian energy sector. All energy companies operating in the country must follow the regulatory acts of this company.
Therefore, in case of problems with Cemar, register your complaint with Aneel. The channels available for complaints are as follows:
- Telephone 167;
- Form on the Aneel website via the link http://bit.ly/2V5znu9;
- Online chat at http://bit.ly/2PStuzn;
Aneel should only be contacted after attempting to find a solution with Cemar's ombudsman. There is no point in contacting Aneel directly before speaking to the company's ombudsman. because in the Aneel complaint the ombudsman's protocol number must be expressly stated.
See also:
Energisa Telephone
Elektro Telephone
Social Electricity Tariff: see if you are eligible!
The social electricity tariff is a Federal Government program that aims to benefit low-income families in Brazil.
The benefit is achieved through a reduction in the energy tariff by a percentage of up to 65%, depending on the case.
This program was established by Law No. 12;212/2010.
If you want to know whether or not your family has this right, we have prepared a complete article about this program. Find out everything about the Social Energy Tariff by clicking on the Link.
How to make a complaint to Procon
We hope that your situation with CEMAR does not reach this point, but it is not uncommon for people to make complaints to PROCON about the service provided by energy distributors.
Unfortunately, in Brazil, companies still insist on disrespecting consumers' rights, and when this happens, there is no other way out than to seek out your rights.
PROCON is the acronym for Consumer Protection and Defense Program. It is a foundation created to solve problems between consumers and companies.
Therefore, if you have had any problems involving CEMAR, filing a complaint with PROCON may be an alternative.
This foundation has a direct link with the Department of Justice, thus, it is a highly regarded institution within the Brazilian State, and is able to resolve the most diverse problems involving energy distributors.
It is important for you to know that PROCON is present in all Brazilian states, precisely to better meet the demands related to compliance with the standards of Consumer Protection Code.
The primary objective of this body is precisely to prevent abuse by companies in their relationships with their customers, always intervening when necessary.
As provided for in the Consumer Protection Code, PROCON and other entities that were created to protect consumers make up the National Consumer Protection System.
If you want more information about PROCON in Maranhão, access here.
What to do about reimbursement for appliances in a power outage?
Most consumer complaints involving CERMAR are precisely about the reimbursement for burned devices in cases of power outages.
Unfortunately, power outages are very frequent and when they happen, they damage and burn out several electronic devices, especially the more expensive ones, such as refrigerators and televisions.
In these cases, it is common for the consumer to contact CEMAR with the aim of requesting compensation for the loss caused by the system failure.
But after all, do you know what your rights are in these cases and how to act?
According to article 22 of the Consumer Protection Code, energy distributors have the duty to provide adequate and safe services to consumers.
In cases where companies fail to comply with the rule, causing devices to burn out, for example, they are obliged to pay the consumer for the damage caused.
The consumer has a period of 90 days to make the payment request and the company must inspect the damaged equipment within ten days.
After the inspection, the energy distributor has another 15 days to inform the consumer of the results of the inspection.
After the inspection result, if the problem is confirmed, within 20 days, the company must repair, pay in cash or replace the burned-out device.
Therefore, if you have had any device damaged, try to contact CEMAR through one of the channels provided in this article as soon as possible.
If your problem is not properly resolved, you can still file a complaint with PROCON or ANEEL. Don't waste time, seek your rights!
What is the deadline for a power cut due to non-payment?
We know that Brazil is currently experiencing a difficult time. With an economic crisis that never ends and unemployment at an all-time high, people are facing financial difficulties.
As a result, it is not uncommon for there to be delays and even non-payment of some bills, such as the CEMAR energy bill.
When this happens, it is common for consumers to be concerned about a possible power outage, something that is very likely to happen.
For this reason, it is important for you to know that there is no specific number of bills or days late in the law that would allow the suspension of the energy supply.
In this way, the energy distributor can even count the electricity of a consumer with just one overdue bill.
However, for this to actually occur, prior communication is required. of at least 15 days.
Therefore, if CEMAR or any other energy company cuts off the electricity to a home or commercial establishment without prior notice, it will be obliged to pay compensation.
Even if the Account is in arrears, the obligation in this case is to provide prior notice.
