The Celtins is the company responsible for distributing electricity in the Brazilian state of Tocantins. It belongs to the Energisa Group and was previously called Companhia de Energia Elétrica do Estado do Tocantins (Celtins). Today, however, it is called Energisa Tocantins.
The company was created in August 1989 and was acquired by Grupo Rede Energia through a public tender in the same year. This was the first privatization process of an electric power company ever carried out in Brazil. Its main segment is the distribution of electric power, but the former Celtins also generates energy from some small hydroelectric plants located in the interior of the state.
If you want to contact the company to solve an energy problem, make a suggestion or make a complaint, check out the rest of the text. Here are some channels through which you can communicate with the company. Check it out!
Celtins Telephone
The telephone is one of the most practical channels through which Energisa, formerly Celtins, customers can contact the company. The service is free and continuous, operating 24 hours a day, seven days a week. Two numbers are available for this. See below:
Care for the hearing and speech impaired
Anyone with hearing or speech impairment can ask questions, make complaints or request services without having to leave home. Just call the number: 0800 6481 781.
Services for people without hearing or speech impairments
Those who do not require specialized care for the hearing and speech impaired, in turn, can contact us at the number: 0800 7213 330.
Celtins Email
Those who prefer can also communicate with Energisa via email. The former Celtins does not provide its email address on website, but offers a page with a form through which you can send your request. Simply inform your consumer unit, your name, email, telephone number and the subject of the contact.
Whatsapp support
Energisa also offers its customers the option of contacting us via WhatsApp. Through this service, you can request invoices, reconnections, negotiate debts, receive information about a possible power outage, and much more. Simply add one of the numbers below to your phone's contact list and send a message via the app. Check out the list below:
Energisa Acre
(68) 99233 0341
Energisa Borborema
(83) 99135 5540
Energisa Minas Gerais
(32) 98426 1352
Energisa Mato Grosso do Sul
(67) 99980 0698
Energisa Mato Grosso
(65) 99999 7974
Energisa Nova Friburgo
(22) 99292 4081
Energisa Paraiba
(83) 99135 5540
Energisa Rondônia
(69) 99358 9673
Energisa Sergipe
(79) 98101 0715
Energisa South-Southeast
(18) 99120 3365
Energisa Tocantins
(63) 99222 6664
Ombudsman
Have you contacted Celtins or Energisa and still haven't had your request met? Try the Ombudsman's Office. Its purpose is to register, inform and resolve problems that have not yet been resolved.
To register and track your request, access website of the company and click on Get in Touch. You will be directed to a page with a form through which you can submit your request.
Energisa On
Those who prefer can also access the company's services through its Energisa On app. Simply download it from Google Play or the App Store. Access the link and find out more!
Frequently Asked Questions
Accessing the website Customers and other interested parties also have access to frequently asked questions and can try to solve their own problems. Just click on link Help Center. You will be directed to a page with answers to questions such as:
- How do I get a second copy on the website?
- I didn't receive my electricity bill this month, what should I do?
- How do I send my resume to Energisa?
- How do I check my debts on the website?
- What is the Customer Service Center phone number?
Social media
Energisa is also on social media. Like and comment on posts, stay informed and much more on social media. Check it out below:
What to do about reimbursement for appliances in a power outage?
Most consumer complaints involving Celtins are precisely about the reimbursement for burned devices in cases of power outages.
Unfortunately, power outages are very frequent and when they happen, they damage and burn out several electronic devices, especially the more expensive ones, such as refrigerators and televisions.
In these cases, it is common for the consumer to contact Celtins with the aim of requesting compensation for the loss caused by the system failure.
But after all, do you know what your rights are in these cases and how to act?
According to article 22 of the Consumer Protection Code, energy distributors have the duty to provide adequate and safe services to consumers.
In cases where companies fail to comply with the rule, causing devices to burn out, for example, they are obliged to pay the consumer for the damage caused.
The consumer has a period of 90 days to make the payment request and the company must inspect the damaged equipment within ten days.
After the inspection, the energy distributor has another 15 days to inform the consumer of the results of the inspection.
After the inspection result, if the problem is confirmed, within 20 days, the company must repair, pay in cash or replace the burned-out device.
Therefore, if you have had any device damaged, try to contact Celtins through one of the channels provided in this article as soon as possible.
If your problem is not properly resolved, you can still file a complaint with PROCON or ANEEL. Don't waste time, seek your rights!
How to make a complaint to Procon
We hope that your situation with Celtins does not reach this point, but it is not uncommon for people to make complaints to PROCON about the service provided by energy distributors.
Unfortunately, in Brazil, companies still insist on disrespecting consumers' rights, and when this happens, there is no other way out than to seek out your rights.
PROCON is the acronym for Consumer Protection and Defense Program. It is a foundation created to solve problems between consumers and companies.
Therefore, if you have had any problems involving Celtins, filing a complaint with PROCON may be an alternative.
This foundation has a direct link with the Department of Justice, thus, it is a highly regarded institution within the Brazilian State, and is able to resolve the most diverse problems involving energy distributors.
It is important for you to know that PROCON is present in all Brazilian states, precisely to better meet the demands related to compliance with the standards of Consumer Protection Code.
The primary objective of this body is precisely to prevent abuse by companies in their relationships with their customers, always intervening when necessary.
As provided for in the Consumer Protection Code, PROCON and other entities that were created to protect consumers make up the National Consumer Protection System.
If you want more information about PROCON in Tocantins, access here.
What is the deadline for a power cut due to non-payment?
We know that Brazil is currently experiencing a difficult time. With an economic crisis that never ends and unemployment at an all-time high, people are facing financial difficulties.
As a result, it is not uncommon for there to be delays and even non-payment of some bills, such as the Celtins energy bill.
When this happens, it is common for consumers to be concerned about a possible power outage, something that is very likely to happen.
For this reason, it is important for you to know that there is no specific number of bills or days late in the law that would allow the suspension of the energy supply.
In this way, the energy distributor can even count the electricity of a consumer with just one overdue bill.
However, for this to actually occur, prior communication is required. of at least 15 days.
Therefore, if Celtins or any other energy company cuts off the electricity to a home or commercial establishment without prior notice, it will be obliged to pay compensation.
Even if the Account is in arrears, the obligation in this case is to provide prior notice.
